Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Despite ****** advising that me filling out information on my husbands application would NOT use my credit and was only for my income, this company ran my credit an insane amount of times on every credit agency. When requested to remove it, the individual on the phone got a nasty attitude. I tried to get ahold of someone all day and 5 hours later finally got someone calling MY number for my husband. It was agreed that my credit would not be used and then they decided to do so anyway.

  Business Response

  Date: 07/06/2023

  We apologize for the customers experience. The customer filled out the application and signed the paperwork to have the credit report done as part of the approval process for the ** they had picked out. The dealership has spoken with the customer several times and there are no issues to resolve at this time.                                                                                                                                 

  Customer Answer

  Date: 07/06/2023

   
  Complaint: 20240150
  
  I am rejecting this response because:

  No action was taken to resolve this issue. No empathy or basic customer service was provided by the representatives, and at no time was it explained that theyd 1. Run my credit. Or 2. Run my credit a total of 6 times, each being hard inquiries. 
  

  I will close this complaint if action is taken to resolve the issue.

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took the camper for warranty repairs in Feb 2023, they kept the camper for over a month (approx 6 weeks). When we got the camper back more things were broken and the original repair was not fixed (the strap that was anchoring the refrigerator was separating from the trailer wall). We had to take the camper back to get the issues fixed. We live several hours away from the store and this is a half a day to take the camper there then drive back home. Then there was a recall on the awning - a weld issue - we were told our awning was 'fine' and did not require to be fixed. When we packing the camper to go on a trip the awning started separating from the frame. We can not use the awning. We have been trying to contact the service department and they will not return our calls. We would like for the awning recall to be fixed but are very hesitant to go back to the dealership/sore because of the awful customer service we have experienced in the past.

  Business Response

  Date: 07/20/2023

  We apologize for the customers experience and delays. The Service manager is personally working with the customer to get the issue resolved.

  Customer Answer

  Date: 07/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The complaint is concerning the purchase of an ** from Blue Compass in ******, **. The dealership charged me for over $20k more than the vehicles worth without disclosing information that the price of the vehicle excluded certain charges. In addition, they charged me for much more than the price of the vehicles original worth and never disclosed that information to me during the purchasing process. I have not taken possession of the ** and have tried to unwind the deal however, the dealership has been uncooperative and unwilling to assist in any way. I would like to unwind this deal as I have not taken possession of the rv and would like to not go through with the deal any further.

  Business Response

  Date: 07/06/2023

  We apologize for the customers experience. The issue has been resolved.

• Initial Complaint

  Date:05/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RV ONE/Blue compass has been unable or unwilling to effect timely and effective service on our 2020 Jayco Redhawk 31F! It has spent about 6 months since we bought it waiting for service on the dealers lot. This winter it sat for 3 months when they told ** "we could bring it in now"!! We purchased Auto leveling jacks which have never worked properly, the alarm goes off every 12 hours, it must be retracted to turn the alarm off, (We never engaged it), but they "cant find anything wrong with it" after having it nearly 2 weeks again. Our "Service" Manager ****, is totally incompetent, or just does not care to provide ** proper warranty work? The sales manager, and GM do not return calls, they make you bring your unit in and then do not address it for weeks or months and NEVER seem to fix the problems! BUYER BEWARE!!! After they get your money, they will not service your unit properly, will waste time holding it on the lot, "during camping season" and lie about what has been done. Worst (con)sumer experience EVER!!!!

  Business Response

  Date: 06/08/2023

  We apologize for the customers experience. We installed the part needed to repair the jacks the same day as received and confirmed the issue is resolved. The customer picked up his coach on June 2nd.

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/4/2023 we ordered a replacement awning and paid a deposit to *******************, ****** Service Advisor of Blue Compass RV, ***************************************************. We requested that he call when the awning was in. We did not want to leave our ** at the ******* location for an extended period, because it had been broken into in 2020. It was owned by ************************* then and they repaired the damages. They contacted us to see if anything was stolen. We noticed later that a toolbox was missing and replaced it ourselves. Also, later we noticed that water was leaking in a compartment door because a seal had been damaged, they repaired the seal. Later the compartment floor rotted, we replaced it.2/7/2023, we took the ** over because **** called, and told ** it was time to bring it. A few days later he called saying he was short techs and couldn't start the job. Then we were notified that the awning was damaged, he had to reorder, then it was sent to the wrong address. Time kept passing and more excuses seemed to occur. We had a trip planned and gave him a final date of 4/19/2023. We noticed at home that our spare tire was missing (we have CPI Security cameras) so we know it did not happen at our house. We contacted ****, who stated that there had been some tire thefts, and he would file a claim. We thought that the dealership would pay for the replacement because it was stolen on their property, and the first time we had similar issues it was taken care of. **** told us it was owned by a different company, and we would have to pay for the replacement. It appears that nothing in the form of security has been put in place to protect their customers from becoming victims of criminal behavior. The only thing that has changed is the owner who does not value their customers. If we can't trust leaving our ** there, we can't afford to take it there. Just paid $2260.47, now cost of spare tire. 4/19/2023

  Business Response

  Date: 05/30/2023

  We apologize for the customers experience. The issue has been resolved.

• Initial Complaint

  Date:04/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new ** from ********************** in ********, ***** in Dec 2021. In October 2022 we took the ** back to have some very minor warranty work completed. They kept the ** for 1 week to check it over and determined what all needed to be done and order parts. They then asked ** to bring it back on Nov 1st. We left the ** with them November 2, 2022 and work should have taken 2-3 weeks. The ** is still there and not repaired. We rarely get responses to our calls or emails. We have been through 3 service manages now that have quit the company. Once the new manager said the ** was ready only to then let ** know that in fact the repairs had not been done at all. The unit is costing us $1300 per month and we do not have use of it.

  Business Response

  Date: 05/17/2023

  We apologize for the customers experience and the delays. The service advisor spoke to Mr. and ************* this week and informed them that the final repair is in process and the coach is expected to be completed this week.

• Initial Complaint

  Date:04/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/6 of this year, a new Crossroads Volante 32FB travel trailer from *************** in *********, **. Picked up on 3/10 so that the dealer could do a pre delivery inspection. When I picked up our camper on 3/10 it was parked under a carport type enclosure outside their service area for ** to do a walkthrough before taking it home.When I got home with our camper on 3/10, the sunlight was hitting the side of the camper and I saw a defect in the siding at the front cap. I took pics and sent them to the salesman we worked with. He said it was difficult to tell but if it became an issue to bring it in. We went camping from 3/23 to 3/28 and had to use our septic system. When we left on 3/28 I tried to use the black water flush system. It was inoperable. I drove to the dealership on 4/1 to speak to someone in person. They told me to bring it in on 4/17. The service tech told me that the black water flush system shouldve been caught during pre delivery inspection. We went camping from 4/7 to 4/12. On 4/8 and 4/9 we had heavy rain. On 4/10 my daughter told me it looked like the wallpaper on the wall and ceiling above her bed was wet and wrinkled. The wall and ceiling were wet to touch and the wall was separating from the ceiling. This is the same area as the exterior area of the camper I was concerned about the day I brought it home. I called dealer that day to tell them about the water damage. The sales manager said they would inspect when I brought it in on the 17th. The dealer is saying that this is a warranty issue and want to send our camper back to the manufacturer for repairs. I dont think this is an acceptable or fair solution. Per the dealers own admission, the pre delivery inspection wasnt properly done. If the inspection was properly done, the siding defect wouldve been caught and we never would've left the dealership with that camper. I am asking for a new camper, trade in credit equal to what we paid for the camper, or a full refund.

  Business Response

  Date: 05/22/2023

  We apologize for the customers experience. We have been informed the customer has traded in the unit with another dealership. 

• Initial Complaint

  Date:04/16/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased motorhome on 8/20/2021, in *****, **. Paid cash upon delivery 9/10/2021. ********************* stated at that time he would pay for the cost for my first ***************** I am enclosing the receipt for parts for that oil change I performed myself in the amount of $144.25. Upon delivery the Refrigerator was broken and the situation was not remedied until 3/14/2022. ***** Blue Dog told me to take it to ******** and submit a warranty claim. I was literally without a refrigerator and could not use this equipment for 6 months. A completely new floor had to be placed in the unit and was not completed until SEP of 2022. The pocket door had to be reinstalled as to not turn the water heater off every time it was opened and closed. The sink in the kitchen leaked. Blue Dog attempted to repair but just tightened it down and it continued to leak. I had to hire an outside vendor to get the repair completed properly. The receipt on the amount of $$439.77, is attached. The toilet was replaced under warranty. The bottom of the toilet was not flat. It was shimmed from the factory. Upon the install of the new toilet after the floor was completed the flush valve was broken. I took it back into Blue Dog and they replaced the flush valve. The valve was not installed properly and the cable broke. I had to hire an outside vendor to replace the toilet because ******** Blue Dog refused to fix it because they were closing. I have attached the receipt in the amount of $303.00. I already had an appointment to get decals that were faulty under warranty repaired. They still would not repair or replace the toilet. And to top it off the ****** bed collapsed during the night on a trip to the east coast. The other small items have been fixed which are at least 75 pages long and took up until last week to get my motorhome whole. These would be available from ***********************.

  Business Response

  Date: 05/17/2023

  We apologize for any inconvenience. The General Manager has agreed to refund the customer.

  Customer Answer

  Date: 05/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 05/31/2023

   
  Complaint: 19943226
  
  I am rejecting this response because:

  Greetings,

  
  

  I have received no correspondence from this Blue Dog pertaining to their settlement offer. What is the normal response time for a corporation to submit reimbursement.  Thank you BBB for your help in this matter.

  
  

  *********************

  *************

  
  
  

  Business Response

  Date: 06/09/2023

  We apologize for any inconvenience. The General Manager has verified that the refund was sent and delivered to the customer on May, 31, 2023.

• Initial Complaint

  Date:03/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new 2023 Entegra Vision XL 34 G motorhome from *****, a Blue Compass dealership in ********, ** and took possession on Jan. 27th. Sometime after driving the motor home the dealers' lot, we noticed a "check engine" light was showing on the dash display. At the first opportunity we took the vehicle to a **** dealer, specializing in truck and motorhome repair, Northside ****.After inspection and testing by a qualified **** technician, it was determined the cause of the light was an aftermarket catalytic converter. The substitute converter, likely installed by the dealership, was "operating below minimum factory efficiency", creating excessive exhaust back-pressure and causing the check engine alert. We have been advised by Northside **** that the vehicle should not be driven with this defective part.After several contacts to the dealer, there has no no response whatsoever and our repair bill is over $7,000.

  Business Response

  Date: 04/03/2023

  We apologize for the customers experience. The customer has been contacted and we are reimbursing him for the Catalytic Converter.

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Alliance Avenue 32 RLS from Toms Camperland in November 2022. During my first trip, I noticed an issue with the ** coating, where it had cracked. I unmediated contacted Alliance, who agrees that the issue needed resolved. They said to get with my dealer to have the issue submitted and resolved. I immediately did so, and was directed to *********************************. While ******************** started out providing what seemed like good customer service, he has been completely unresponsive over the past month. I still have the issue with the coating and am not getting the support that the dealer is supposed to price. They need to get my trailers issue fixed.

  Business Response

  Date: 02/20/2023

  We apologize for the customers experience and delays. The General Manager as well as the Service Manager have reached out to the customer to schedule the work to be done.

  Customer Answer

  Date: 02/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. That said, it shouldnt take BBB intervention to get the support needed. But I am thankful for BBB, since this is now moving along.
  
  Sincerely,
  
  ***************************