Business ProfileforCollateral Management LLC

On May 30, 2023 we ordered and paid for a home appraisal with a rush order and due date of June 2. I paid $700 including the $250 rush fee. On the due date, June 2nd, they wrote requesting an additional $100 on top of the already agreed upon price. I called and spoke with a representative on the phone who told me they would not release the report without the additional $100. I shared with them that we had a contract for services for $700 which was already above market rate and that I would not be paying an additional $100. They told me that they had been unable to find an appraiser that would do it for the agreed upon price. I shared with them since I had already agreed to a price of $700 and was never approached about an additional $100 that our original contract stood. They stood by their policy that the appraisal would not be released without that additional payment. I informed them I would be exploring other options including disputing the charge. They did not release the report and insisted on the additional $100. Once I disputed the charges, they ended up releasing the appraisal report on June 29th, a full 4 weeks after our originally agreed upon due date and after we already closed on the house using a appraisal attained from another company. The appraisal report was not provided within a reasonable time frame given the original agreement and was useless as we had already closed on the house.