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Business Profile

Parking

Professional Parking Management Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking.

Complaints

Customer Complaints Summary

  • 1,607 total complaints in the last 3 years.
  • 417 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/30/2023

    Type:Customer Service Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed an appeal and showed them pictures of their system being down when I tried to pay the parking fee and they still refuse to look into the situation properly. They continue to bill me and harass me with letters

    Business Response

    Date: 01/10/2024


    Good day,

    We do not respond to third-party inquiries. Please contact us via our website: www.parkinginvoice.com

    or:

    via email at ******************************************************** (Please include your notice number in the subject line.)

    or:

    by phone at ************ Monday-Friday 9 a.m. to 5 p.m.All after-hours voice mail is returned the following business day.

    Thank you

  • Initial Complaint

    Date:11/29/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a parking charge notice for failure to pay in advance. Signage for parking is purposely hidden

  • Initial Complaint

    Date:11/29/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sent an invoice for $90 due this company claiming that I never paid for parking. I have since sent proof of payment at the time for which they state on their invoice. I happened to keep the parking receipt, luckily. Still I received another invoice. This place is a scam and it seems that paying for parking once at their exorbitant rate is not enough is not enough, they want to bully people into paying a second time...

  • Initial Complaint

    Date:11/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just received a letter from *********, a debt collector for PPM claiming I owe $90 to PPM. There is no detail on when or where I may have parked to incur this fee. I went online and found many complaints of the same nature. This is obviously a total scam and I want these charges dropped.

  • Initial Complaint

    Date:11/28/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/28/2023- I was picking up a food order at ***************** that I guess is managed by Professional Parking Management. Signs are hidden and literally I was there for less than 3 minutes to receive a ridiculous parking charge notice is completely unacceptable of $55. Besides all the cars had these tickets. They are so unethical. I will need this business to void this charge period. Notice: ********.

  • Initial Complaint

    Date:11/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Parking Violations I just received 23 parking violations in one day from my son at school and he has a valid permit. I have no idea how to dispute. when I dispute all I get is an email that says they found no valid permit for that day. He has been compliant since 8/2023. They say it's under new ownership. The business did not help resolve and does not offer any customer service number to call.Sept ********* to Nov 14th violations equating to $1649.67.Hypothetically, if he didn't have a valid permit and they sent me the 1st violation in a reasonable time period I would have jumped all over it in September, BUT to wait until now to send 23 is absolute scam artist company. Something must be able to be done here.This is the campus parking for ****************. If anyone can help, please let me know. How can any company get away with this in today's world!

  • Initial Complaint

    Date:11/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11.21.23 This was my first night at the Apartment ( **********************). There were no clear signs for guest/ visitor parking. I paid for the visitor parking online and parked the car these guys scammed me with a ticket .

  • Initial Complaint

    Date:11/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Notice Number: *********** I received a parking charge for overstaying 20 minutes in one of their lots. I have disputed this charge with the company multiple times through their disputes procedure and by trying to call them. I told them I was willing to pay for an extra hour at $9 instead of the $85 they were trying to charge me. They told me they cannot reduce the rate beyond $45 because that is their flat rate. I initially paid $19.80 for parking and now they want me to pay more just for overstaying by ******************************************* customer service and will not work with people who are willing to pay a fair amount. They are not a government entity and cannot enforce people to pay, even if they do send the bill to collections. Since they are unwilling to work with me, I am unwilling to work with them. This debt should be erased completely.

    Business Response

    Date: 01/12/2024

    Good day,

    We do not respond to third-party inquiries. Please contact us via our website: www.parkinginvoice.com

    or:

    via email at ******************************************************** (Please include your notice number in the subject line.)

    or:

    by phone at ************ Monday-Friday 9 a.m. to 5 p.m.All after-hours voice mail is returned the following business day.

    Thank you

  • Initial Complaint

    Date:11/28/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First time visiting ****** and parked in a parking lot. Sign in front of ** shows Professional parking management sign to pay with a sing directly below it saying mon-fri 8am-7pm. With those signs and it being a Sunday I parked there it seemed like you only had to pay monday- friday. There is no sign that states no free parking anytime in that lot unlike other lots they have which I saw on their website with a picture of the signs. You ca check their reviews online and see they have a 1 star review with over 223 revies all with people saying how they are scamming people with not properly posted signs on their lots. This company needs to be investigated for the lack of signs posted when you can and cant park there. For anyone not from there they would have no idea that you had to pay on a weekend with the signs posted the way they have them.

  • Initial Complaint

    Date:11/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $10.75 for 2 hours and was charged $85 or over stay. I entered at 8:40 am and left at 10:21 am If they charge 5 per hour how do I owe anything.

Professional Parking Management Corporation is NOT a BBB Accredited Business.

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