Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/24/2025, I was driving in *************. I had pulled into a parking lot I am very familiar with for 5 minutes. They have a sign saying 15 Minute Grace ******* They are now requesting 50$, as it was 90$ but they gave me a discount. I checked my license and violation number on their website, *****************************************, and absolutely no record came up. I am not paying this.

  Business Response

  Date: 07/18/2025

  Thank you for the opportunity to respond to this complaint. The consumer mentioned that they entered the facility for five minutes and included that they are aware of the 15-minute ***** period this location offers. Upon review, this Notice was issued on 6/21/25, not on 6/24. Additionally, the vehicle utilized the facility for 1hr and 17mins and no paid parking session was recorded under the license plate associated to the vehicle. After further review, we found that this vehicle has not been in compliance with the posted rules in the past as a record was also issued in September of 2024 for Non-Payment and that record has been paid. If a vehicle utilized one of our lots for less than the allowed ***** ******* we would never issue a Notice of Non-Compliance. However, since this stay was well over the given *****, the Notice was issued. If the consumer has proof that the parking was paid for after re-reviewing the Notice details, we encourage them to provide proof of payment by disputing their Notice online as we have searched the record through the provided website ***************************************** and the record was found. Thank you. 

  Customer Answer

  Date: 07/18/2025

   
  Complaint: 23617516
  
  I am rejecting this response because:
   
  That is not correct. I was inside for 5 minutes and I refuse to pay that.

  If you have any concerns, reach me at **************. 

  As far as I am concerned, I did absolutely nothing wrong. You guys charge ridiculous amounts for nothing  
  

  You have 116 complaints against your company- fix that first. 
  

  Sincerely,
  
  ****** *****

  Business Response

  Date: 07/23/2025

  Thank you for the response. Upon further investigation, we have dismissed the record. 

  This Notice has been canceled. 

  Customer Answer

  Date: 07/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I do not have to pay  
  

  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:07/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against *************************** of Incident: June 10, 2025 Location: *****, ** Lot near ********** On June 10, 2025, my 19-year-old son parked in a paid lot near ************************, which is operated by Parking & Transportation Compliance Inc. (***). He paid using **** app and left before his paid time expired. Days later, he received a $50 violation notice claiming he hadnt paid. We immediately submitted a dispute with a time-stamped receipt showing full payment.*** denied the dispute, stating that he paid for the "wrong zone", as he had entered what he believed the parking space number to be instead of the zone number. The mistake was understandable and unintentional. Still, they rejected the dispute. When we attempted to respond again and provide further explanation, their system said we had reached the dispute limit, effectively blocking us from continuing. This directly contradicted their prior message, which encouraged us to send more ************** son is a student-athlete in ASUs engineering program with a strong GPA. He is responsible and acted in good faith. The lots proximity to campus raises concerns that students may be unfairly targeted due to inexperience or ambiguous signage.PTC currently holds an F BBB rating and has over 100 complaints, many describing rejected payments, deceptive signage, and a flawed dispute process. This appears to be a broader pattern, not an isolated case. I respectfully request this $50 charge be voided and ask the BBB to review the companys practices.

  Business Response

  Date: 07/16/2025

  Thank you for the opportunity to respond to this complaint. Upon review, we show that there were two disputes submitted for this Notice. Our system only allows two disputes to be entered and both opportunities were used. The proof of payment provided shows that zone ***** was paid which is associated to a different parking operator. The consumer mentioned that the ****** entered the space number, which reads B118, this is not what was entered into the application. Additionally, this garage has numerous ParkMobile signs posted all throughout the facility. Due to the improper zone entered into the application, we did not find a valid paid parking session within our data source associated to the vehicle issued the Notice. Since the correct operator of the lot was not paid, the dispute was rejected. We provide all enforcement services to collect payment, including customer support to answer questions, handle disputes, and provide a payment portal to collect fines to reimburse the owner/operator of the lot for services rendered. Without a valid payment recorded, the Notice remains due. 

• Initial Complaint

  Date:07/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 27, 2025, 12:15pm, pulled into N&O parking deck on **************** in **********, no gate but cameras which took a picture of my entrance and the time. First time in downtown ******* in this parking garage, was informed that I would be charged and pay at the exit. Walked to the ************** ***** one block away, returned 20 mins. later to see a board with information. Instructions included a ** code to pay for parking in the first 10min. Used my phone to read the ** code from the board but it would not work, e.g. not open any app or anything. Stood there trying for 10 mins. finally called Customer Support after walking back to my car. Talked to CS *** while sitting in my parked car, she attempted to help me with the ** code and and payment (took another 15 mins.) Finally, she emailed me a URL to login into the app. Realized I first had to create an account, setup my info and my car info, etc. all took another 20 mins. I finally paid the app specified amount, $3.95, charged to my credit card. I was emailed a receipt. June 7, received Notice of Non-Compliance from Parking & Transportation Compliance Inc. in the mail, requesting payment of $90 for overstay. The problem is that I paid the SecureParkingUSA fee and was emailed a receipt showing the amount paid. Parking & Transportation Compliance is wrongfully charging $90 for a claim that I did not pay the correct amount for the time spent in the garage. I paid the fee that the application provided to me after spending 40 mins. in my car trying to get the application to work on my phone, I am not responsible for their software app inaccuracies.

  Business Response

  Date: 07/11/2025

  Thank you for the opportunity to respond to this complaint.Upon review, the consumer utilized the parking facility for 1hr and 6 minutes. The signage posted on the property outlines the rules of the facility. If parking is not paid in a timely manner, a Notice of Non-compliance will be issued. We see that the parking session began at 12:21pm, this was an hour after the vehicle entered the garage. The vehicle exited at 12:24pm, yet the parking session was recorded for only 30 minutes (expired at 12:51pm). This would have resulted in an Overstay Notice being issued due to an expired session being recorded. The initial Notice was sent out on July 1st with the opportunity to pay the Notice at the reduced rate of $65. Thereafter 30 days,the rate will increase to $90. The paid parking session was not recorded for the hour stay. We reviewed the payment reports for this date and time and have been able to identify that payments were received appropriately. Therefore,there were no application issues. 

  Customer Answer

  Date: 07/14/2025

   
  Complaint: 23586520
  
  I am rejecting this response because the additional 36 min. overstay would have only cost between $6 and $9 per the Secure Parking USA website ( see attached screenshot) and the business is requesting I pay an additional fee of $90 (per Violation Notice) which is excessive.  In addition the overstay was caused by the following  business anomalies and time spent to access and setup an account as a first time customer.  The application URL sent by **************** designated the 30 min. time period, I did not select that amount of time.  

  1. QR Code on information board not being readable by my phone

  2. Time spent to call ****************, follow steps in the app to setup account

  3. Time spent waiting to receive email from **************** to login to app

  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 07/16/2025

  Thank you for the reply. It is important to note that once a Notice of Non-Compliance is issued, the consumer is no longer asked to make a payment for the parking session that should have been received at the time the vehicle was parked. We understand that there may be some guests who experience user errors and the applications/kiosks may be confusing to some. We are willing on reducing the fee for the Notice from the original amount of $90 as a courtesy. The consumer may reach out to our *************************** for additional assistance on receiving a fee reduction. 

  Customer Answer

  Date: 07/17/2025

  I have received an email from Secure Parking ***, Customer Support, confirming that the ticket created for my parking event on June 27 in their system has been "CANCELED".  The Compliance notice sent to me from Parking & Transportation Compliance is invalid. 

   

  Customer Answer

  Date: 07/17/2025

   
  Complaint: 23586520
  
  I am rejecting this response because Secure Parking *** has confirmed a ticket "cancelation" for my June 27 parking event. 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:07/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Falsely Charged for Parking Violation No Proof of Vehicle Being Parked I received a parking violation from Parking and Transportation Compliance, LLC for allegedly parking in one of their lots in *********, ********. However, I did not park in the lot I briefly entered to drop off and pick up family members who had legally paid for parking. My vehicle was never stationary in a marked parking space, nor was it left unattended.I promptly disputed the charge and provided proof that I was not in ********* at the stated time, yet the company failed to acknowledge this evidence and continues to pursue the charge. Their automated responses do not answer my request for concrete proof that my vehicle was parked in violation.I requested:Time-stamped photos or video showing my vehicle stationary and occupying a marked space.Documentation of posted signage that prohibits drop-offs or drive-throughs.Their criteria for defining a violation.They have not provided any of the above, and I believe they are falsely accusing drivers using automated enforcement with no human review or accountability.This charge is unjust, and their failure to respond meaningfully raises concerns about predatory enforcement practices. I am asking the BBB to help ensure this company drops the charge and updates its systems to prevent future wrongful citations.

  Business Response

  Date: 07/16/2025

  Thank you for the opportunity to respond to this complaint. Upon further investigation, we were able to identify that our cameras missed a entry and exit capture of the plate, resulting in the Notice of Non-Compliance being issued. We have taken the steps to ensure that this does not happen again. We apologize for this inconvenience.
  The Notice has been Cancelled. 

  Customer Answer

  Date: 07/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:06/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  05/072025 I parked at ***************************** and there wasnt clear signage about parking but there was no gate. So I proceeded to park for under 3 hours and left the garage before getting a notice several days later that I had to pay $50 because I didnt pay. I disputed it saying there wasnt any signage and that the kiosk wasnt on and they claimed it was. Now they are threatening collections even though I offered to pay the price of parking but not $50.

  Business Response

  Date: 07/03/2025

  Thank you for the opportunity to respond to this complaint.Our garage located at ************ has ample signage posted outlining the rules of the property. Parking and Transportation Compliance (PTC)provides enforcement services to the owners/operators of parking facilities nationwide.  We use license plate recognition cameras to capture the entry and exit of vehicles into the parking facility (lot/garage), and we gather the data from the payment vendors that the lot operators select for their parking facility. We provide all enforcement services to collect payment,including customer support to answer questions, handle disputes, and provide a payment portal to collect fees to reimburse the owner/operator of the lot for services rendered as well as recoup the expenses associated with this enforcement which is why we cannot accept the payment for the parking session that should have been received at the time the vehicle parked. Without a valid parking session recorded, a Notice of Non-compliance will be issued as it states on the Blue Parking Contract sign posted at the property. 

• Initial Complaint

  Date:06/26/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 24, I received a bill from Parking & Transportation Compliance Inc. for $90.00. I used the provided unattended kiosk to enter my credit card and license plate number and request additional time. Apparently, the transaction did not go through because I could not find proof of payment on my credit card bill. I had never used a credit card device for **********************, and I did so in this case despite a driving rainstorm. I entered all the items asked for by the device. The notice I received shows me entering at 2:07 pm on June 13 and leaving at 2:31 pm on June 13, which is accurate and amounts to 24 minutes. I have attempted to dispute the $90.00 plus $4.99 processing charge, but the online form does not appear to be sending, and I have been unable to reach them by phone. Attempting to charge $90+ for a twenty-four-minute stay when their equipment failed to process the transaction is unacceptable. Please help resolve this dispute with my offer to pay $10.00 on the off chance I misused the device.Thank you,*** *****

  Business Response

  Date: 06/27/2025

  Thank you for the opportunity to respond to this complaint, though, without the Notice number or the plate information we are unable to provide assistance. If the consumer has their Notice number handy, they can respond with the basic information that will allow us to review the case.  Thank you.

  Customer Answer

  Date: 06/30/2025

   
  Complaint: 23521811
  
  I am rejecting this response because:

   I provided the kiosk with my plate# and credit card info. I did so in a driving rain storm and have never used a parking kiosk like that in my entire 77 years on earth. Whether

  the machine malfunctioned or the transaction failed because of a "fat finger" issue or misunderstanding of the machines use, $90 is predatory and unreasonable for 27 minutes of parking.
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 07/03/2025

  Thank you. Per the rules of the location, each vehicle must have a valid paid parking session at all times. Since the system did not capture your payment, a Notice of Non-compliance was issued. As stated on the blue Parking Contract sign displayed at the facility, if no payment is received a Notice of up to $125 will be sent via mail. Well be happy to offer a fee reduction for the Notice. At this time we cannot cancel the record since the operator of the lot did not receive payment for the use of their facility. If you agree to make a payment at a reduced amount for the Notice, please let us know and we will make the adjustment. 

  Customer Answer

  Date: 07/05/2025

   I have already agreed to pay a reduced fee of $10 for the 27 minutes my car was in the lot which is several times the cost of parking.

  I'am 77 years old and entered all the requested information into the unattended kiosk during a driving rainstorm. I have no idea why the

  charge did not go through ( local thunderstorm disruption? )

   

  Customer Answer

  Date: 07/10/2025

  Date Sent: 7/5/2025 5:04:13 PM
  

   I have already agreed to pay a reduced fee of $10 for the 27 minutes my car was in the lot which is several times the cost of parking.

  I'am 77 years old and entered all the requested information into the unattended kiosk during a driving rainstorm. I have no idea why the

  charge did not go through ( local thunderstorm disruption? )

  
  

  Business Response

  Date: 07/11/2025

  Thank you for the reply. We cannot accept a payment of $10. We provide all enforcement services to collect payment, including customer support to answer questions, handle disputes, and provide a payment portal to collect fees to reimburse the owner/operator of the lot for services rendered as well as recoup the expenses associated with this enforcement. The amount due for the Notice currently stands at $65. We are willing to reduce the fee to $35. If you accept this offer, we will be more than happy to make the adjustment. Please feel free to reach out to our *************************** to reach a representative and take advantage of the reduced fee. Our team is available to assist you between the hours of 9am-5pm EDT Monday-Friday. 

  Customer Answer

  Date: 07/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I have already sent them $10.00 through the **** tracking # **** 0710 5270 3185 1037 61.  This was sent before I saw you message.

  The check notated paid in full, so please tell me how to proceed.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:06/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is charging for a parking fine for unlawful parking for the amount of $50 plus $5 convenience fee. The parking times were paid by scanning the sign in the lot, and entering the information for the spot. Because I accidentally entered the parking spot number and instead of the zone number, they are claiming I did not pay and instead parked illegally. Even though there is proof of payment and they have video evidence of me entering and leaving the lot (verifying I did indeed park in this zone), and also have credit card proof of payment, they are charging me for illegal parking. I want the charge dropped and they are refusing to drop the charge over accidental incorrect data.

  Business Response

  Date: 06/27/2025

  Thanks for the opportunity to respond, though, without the Notice number or the plate information we are unable to provide assistance.  If the consumer has already initiated a dispute in the system, we can respond to that, or they can respond with the basic information that will allow us to review the case.  Thank you.

  Customer Answer

  Date: 06/30/2025

   
  Complaint: 23457182
  
  I am rejecting this response because:

  Both the license and the notice number and provided in the attachments to the complaint. For further clarification, the notice number is *********** and the plate is R7A5D0. The attachment are again attached to this rejection as proof of payment, including the original notice that was issued by the company. As previously mentioned, I should not be fined when there is proof of payment, but an accidental incorrect entry for the space number. I am not able to file any additional disputes with the company as they have locked disputes for the claim on their website.
  
  Sincerely,
  
  ******* **********

  Business Response

  Date: 07/03/2025

  We apologize, we did not see the attachments in the initial complaint submitted. After further review, we do see that the parking session was recorded, however it was recorded under the incorrect location. This means that the parking operator/client for that specific location received payment for their services which was not used, and the correct operator did not. We do see that this is the first time this plate has received a Notice of Non-compliance and understand that the payment was made in good faith. As a gesture of goodwill, we are willing to waive this Notice as a One-Time Courtesy.Please remember that zone numbers are specific to each location and failure to enter the correct information on the application will result in a Notice being issued.
  This Notice has been waived.

  Customer Answer

  Date: 07/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* **********

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/23/2025 my husband and I parked in the ********** parking garage to visit a restaurant located within the building. The parking lot requires scanning the ** code to register your vehicle in the parking app, and can have complimentary parking applied from the vendor tenant, in this case Tumeric. I did register our vehicle and added my information (the vehicle is not primarily registered to me so my e-mail isn't tied to the vehicle). According to the citation we received, we were in the parking garage from 6:46pm to 7:35pm on 3/23, and I scanned the ** code in Tumeric for comp parking and we left the garage. I then received a citation for ***** with a 'one time offer' to settle for ***** for a parking violation Notice *********). I disputed per their notice at ******************************* sharing the receipt for meal at ******* and the steps we took with parking app. I also noted it was unlikely they could not find the transaction as they would not have my direct name in connection with this vehicle if I had not registered the parking. I was denied my dispute. I then filed a ****** complaint noting this felt like a parking scam. They responded asking that I send a direct e-mail to *********************** for assistance. I sent the same dispute information to that e-mail on 4/16 and received no response. I then received another invoice, now for a total ***** - no one time offer, and I sent another e-mail on 5/10/2025 noting I would be filing a complaint as they have made no effort to respond. I am not the only online complaint regarding this particular parking scam, so it's clear this is a pattern with this company. I would like the parking notice to be removed and cleared. I would also like a response of closure with no more 'collections' threats.

  Business Response

  Date: 06/03/2025

  Thank you for the opportunity to respond to this complaint.  The customer did file a dispute in our system and our response requested that proof of payment be provided; no further response was received from the customer.

  The consumer attached an email they sent to a company called ProPark Mobility, which is not affiliated with PTC. 

  There are two options to pay for parking at our client's garage and typically the payment vendor will provide a confirmation email when registering or making payment, which is what we have asked the consumer to provide.  

  Customer Answer

  Date: 06/03/2025

   
  Complaint: 23409847
  
  I am rejecting this response because:

  As I noted in my original dispute, I received no e-mail confirmation of parking validation when I applied the Tumeric parking validation in the app.  I also did not a take a screen shot as I didn't expect this kind of issue as I utilize these kind of parking services often and have not experienced this issue.  I DID provide what I had, which was proof of payment at Tumeric within the time period in question and your tracking mechanism recognizes we were these less than 45 minutes, which confirms I was at a place of business that offers complimentary parking for visiting and I did everything that was posted in the building parking garage as expected.

  I sent a follow up to the address provided in my ****** Review Response, so I'm uncertain who is responsible for this garage and how you are unconnected.  I do not accept responsibility for an $85.00 citation for a 45-minute visit to a business that offers complimentary parking in this garage.  You cannot prove definitely that I did NOT use the app, and I still believe you can see I used it or  you would not have my personal information as this is my husband's truck (as I noted).  

  At worst, if I must pay for complimentary parking, I would be willing to pay for less than one hour, whatever that fee is (less than *****) and of course will choose never to visit businesses in this location again.

  Sincerely,
  
  ****** ********

  Business Response

  Date: 06/04/2025

  PTC is not privy to a list of the retail establishments in the area and which establishments are authorized to issue complimentary parking in our client's garage.  PTC gathers the information from the cameras and the payment vendors' application where patrons either pay for parking or register their vehicle based on authorized promo codes.  The data sent to PTC for the date in question does not include this vehicle.    

  What we can do is to reach out to our client, the garage operator, to ask them if Turmeric offered a promo on the date of this Notice.  We will provide an update once we have received a communication from our client.

  Customer Answer

  Date: 06/05/2025

   
  Complaint: 23409847
  
  I am rejecting this response because:

  I will wait to accept based on final findings. I did however receive an email yesterday advising this issue was resolved and waived. So is it? It seems very much to me the right hand doesn't speak to the left hand and I'm left unclear on legitimacy of this whole operation.

  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A family member parked in their Tempe garage for a fun night downtown. It was not me, it was a family member who borrowed my car while I was out of town. They could not pay when leaving, the website kept stalling and would not allow them to continue. After 45 minutes they had to just give up. They took screenshots showing the online error. Now they are billing me a $50 fine when every attempt was made to pay for parking that night. I submitted a dispute twice with the screenshots and it was denied. If they want us to pay for parking it should be easily accessible for my family member to have paid it. I should not have a bill when I was not the person who parked there. My family member should not have a bill larger than the cost of parking when they clearly showed they tried to pay.

  Business Response

  Date: 06/02/2025

  Thank you for the opportunity to respond to this complaint.  The consumer disputed the Notice of Non-Compliance issued for non-payment in our client's parking facility.  The attachments they provided here and in our system demonstrates that the payment transaction was not completed (attachments show "continue" and "proceed"). There is no confirmation of payment, only an attempt to pay using the payment application and the correct zone.  

  Most payment vendors' application provide a confirmation of payment and details will be found in the app's transaction history.  When payment is confirmed, it will show location (zone), date of purchase, time of purchase, expiration time, and vehicle's license plate information.

  PTC provides enforcement services to the owners/operators of parking facilities nationwide using license plate recognition cameras and matching that information with the data we gather from the payment vendors' applications that the operators place in their facilities.  Since payment was not completed, PTC's enforcement services were triggered which requires payment.  

  .

  Customer Answer

  Date: 06/03/2025

   
  Complaint: 23405757
  
  I am rejecting this response because: the continue at the bottom of the screen is NOT for the parking website it is a pop up ad for a retail advertisement, once pressed it opened a new browser and a retail site not associated with the parking. There was no way to continue with the payment. The screen shots show that every attempt was made to pay and the family member is still willing to pay $9.45 which is the reasonable amount for parking. 
  
  Sincerely,
  
  ***** Vandrcook

  Business Response

  Date: 06/03/2025

  Please note, there are hundreds of payments made through the Parkmobile payment application daily with no issue.  As mentioned, due to non-payment and the engagement of our enforcement services, we are not able to waive this Notice of Non-compliance.  The operator of the facility did not get paid; our services were triggered, and there does not appear to be any issues reported with the payment application Parkmobile during this parking session window.

  Customer Answer

  Date: 06/03/2025

   
  Complaint: 23405757
  
  I am rejecting this response because:
  This is an unacceptable response. You can clearly see the family member attempted to pay this bill, you can see the proof that it did not give them the option to submit the payment. You are billing me when I have airline tickets to prove I was out of the state and not the one driving. Make it reasonable to the amount they should have paid and I will have them pay it. The fine of over 300% for the system malfunctioning is unreasonable. Attached is the airline proof this is NOT even my bill.
  
  Sincerely,
  
  ***** Vandrcook

• Initial Complaint

  Date:05/30/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a ticket from the Parking and Transportation Compliance ************ for the sum of $90 for what was supposedly me parking in a private parking lot without paying. The parking lot is located at ********************************************************. I have disputed this ticket twice because the vehicle pictured has a different plate than what is registered to me. I can even prove it via my registration, attached. The tag number on my registration is different from the plate shown in the parking ticket. What is odd however is the car is similar to mine (****). Nevertheless, the plate is different than what is shown and I can attest that I was not in that area on the date stated. Please let me know if you need anything additional from me. The goal is for Parking and Transportation Compliance **** to drop the charge to $0. Thank you.

  Business Response

  Date: 06/02/2025

  we appreciate the opportunity to respond to this consumer's complaint who did file two disputes in our system, stating that she would provide registration information to demonstrate that the vehicle in the photos on the Notice of Non-Compliance is not her vehicle.  She did not provide any attachments/supporting information until this complaint.  We are waiving this Notice since the registration provided does not match the vehicle on the Notice.  We apologize for the inconvenience as the information provided to us must be old registration information.

  The Notice has been waived.

  Customer Answer

  Date: 06/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ******