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Business Profile

Parking Facilities

Park by App, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/19/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/19/2022 we went to downtown ************ and parked in a lot controlled by ParkByApp. When we parked we paid via the app NOT THE STATION that was set up, as the signs said to use either. We paid for 4 hours and only used 3. The clock in and out times are correct on our receipt. Two weeks late I received a parking charge notice # *********** for $90.00! stating that we did not pay. We went online to dispute it and I submitted the receipt. We received notice a few days later that the app had the wrong zone in it. I submitted the zone via the sign. A few days later two others that met us there all received the exact same notice and the exact same issue! This is an app issue as I see in the reviews and the comments on ****** that this is a regular issue with the app. Now I have to pay this fine which is absolutely wrong! I want the notice to be cancelled and want this resolved ASAP.

    Business Response

    Date: 01/20/2023

    Good Morning,

    Can you please provide a copy of the notice you received.

    Thank you.

  • Initial Complaint

    Date:12/14/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today my credit card company-***** advised me that someone had illegaly tried to charge $2.64 on my credit card at Park by App. I tried to call the company at the listed number ************, but the call did not go through

    Business Response

    Date: 12/19/2022

    That phone number used is listed on the ParkByApp sign to pay for parking. It not for customer service.   We have 2 other numbers posted in the lots for customer service. There is ************ posted on every meter and ************ posted on large signs at entrance and exit and various other places in lot. 



    We will have the charge refunded.

Park by App, Inc. is BBB Accredited.

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