Business ProfileforThe UPS Store #6699

On Nov 24 23 I paid $156.70 for shipment services to *** store #****.There were two items to ship to ******************: An iphone 15 pro max ***** Blue Titanium of a value of $1199 and a USB-C Power Adapter of a value of $19.99. *** lost my package of a total value of $1218. Tracking number: 1Z831V550475129952. They did an investigation and only reimbursed me for the shipping cost and an additionnal $100. I am filling my complaint because I was not properly informed beforehand (on Nov 24 23) of ***'s coverage policy for lost packages. At the store I asked(11/24/23) if *** would reimburse me the value of my package if it gets lost and I was told by the clerk: YES *** would do an investigation and then reimburse the total value of your package. It wasn't only after the loss of my package that I was told by *** that I was supposed to buy an insurance for my package given the value of it to cover any losses. I was not aware of that especially given that I am new to their services and new here I had no clue about insurance and their policy, it was my first time ever using shipment services with ***. They should have advised me, educated me regarding their policy. *** lied to me. My package got lost which I understand can happen but I was told YES *** would fully cover any losses and having the package insured was not mentioned to me at the time I purchased the service. I had to report the delays for *** to finally investigate and declare it as a lost package. Even when I told them I was not advised of insuring my package they were not willing to help me more. I had to go through a stressful experience with *** only to be told my package was lost. I would definitely not recommend *** to ANYONE. Not trusthworthy and if only I looked up the feedbacks on Instagram on their account prior to that maybe I could have avoided this, mostly bad feedbacks from customers. PLEASE HELP ME! Thanks for your help!