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Business Profile

Online Retailer

TLF Apparel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec 7 2023 I ordered two athletic shirts for my husband, order # ******. I received a shipping confirmation that said both shirts were in the package. When it arrived on Dec 18, it only had one of the shirts (blue short sleeve, missing black tank). I immediately attempted to contact them via their ticket form on their website. I received a confirmation that their staff was reviewing my ticket... then nothing, crickets. I again attempted to contact them via ticket, via phone (no agent available, please leave a message.... again no answer) and via chat (sorry, no agent available, please use our online system...). I would accept either a refund for that shirt or just redelivery of that shirt, but I would like timely attention to this matter.

    Business Response

    Date: 01/19/2024

    A refund was issued for this item on 01/11/2024 and reflected on 01/14/2023. for the missing item the customer has yet to receive. The item was not included due to not being available at the time the order was fulfilled. The customer has also received a response confirming this resolution.

  • Initial Complaint

    Date:01/01/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an athletic hoodie from TLF Apparel on November 25th for a Christmas gift. Before placing the order, the website noted that the hoodie would indeed arrive I time for Christmas. I received a shipping email on November 29th that the order was shipped. Since then, the *** tracking number has been stuck on Label Created and has not changed. Now, this may be an issue on ***s part, but my father who works for another shipping company says that the package being stuck this early in the process typically means its on the manufacturers end. With this information (and the fact that the *** submit a claim section of the website has no option for this scenario), I decided to contact TLFs customer support by submitting a ticket on December 20th. I gave them a week to reply, which is the typical time it should take to respond to a ticket. On December 27th, I replied to the email in which my ticket submission was confirmed warning them that I would soon be filing a chargeback and submitting a complaint here to the BBB. After 5 days, I didnt receive a response from that either. All I needed at the time was information on if the package was in ***s facilities or not so I could further find my package.

    Business Response

    Date: 01/29/2024

    This issue was resolved on 01/11/2024 resulting in ** taking full responsibility by accepting the chargeback as the order was lost in transit. We reached out explaining the issue to the customer and apologizing for the delay in responding to his inquiry. As of 01/11/2024, the customer's chargeback was accepted regarding the issue and the customer was notified of the resolution.

     

    Customer Answer

    Date: 01/29/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and will tolerate the resolution.

    Sincerely, 

    *********************

  • Initial Complaint

    Date:08/29/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Attempted to change shipping address within minutes of placing an online order. Sent 4 emails and called twice and the vendor still shipped my item the next day. I cannot get ahold of customer service and they will not cancel the order.TLF has shown 0 liability and has truly put me in a position of never receiving my item or getting my money back. They should be held liable for poor business.

    Business Response

    Date: 09/12/2023

    On 08/27/2023, we received. request to update the shipping address on an order ******. As this request was received on a Sunday, outside of our business hours, we did not receive the request until 08/28/2023. At the time we answered the request, the order had already shipped and we were unable to make the modification before it sent out. We advised customer that she may need to contact ***** directly in order to have this information updated. As the order was shipped to the shipping address on the order we were unable to retrieve the order to offer compensation. I have also attached the emails that were sent between us. Please reach out to us if there is any additional information we may provide to assist with this situation. ***************************************

TLF Apparel is NOT a BBB Accredited Business.

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