Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 29, 2025, I purchased a 2025 Chevrolet Trax. At the time of purchase, I did a transfer of tag/registration from my old 2007 Chevrolet Equinox. I have been receiving emails from my bank regarding the lien title holder. Also, I cant renew my tag and registration because they have not finished processing the paperwork. I have tried contacting the dealership Finance Manager ****** ***** for a resolution but no response. They were quick to take my money but I cant seem to get them to follow through with the purchase. The worst.

  Business Response

  Date: 06/27/2025

  We have spoken with ****** Chance to advise registration on the 2025 Chevrolet Trax has been completed and sent.  We are considering this matter closed as of 6-27-25.

  **** *********

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought an 2016 ***** Silverado 2 months ago with all of my savings no financing some how I wasn't eligible for a warranty,now the truck won't stay in gear I know that this dealership knew that they were selling me a faulty truck, because shortly after purchasing this truck I took it to a mechanic and he said he couldn't work on it because there was a dealership issue with the engine,so what do I do now I have no warranty with a truck that won't go into gear that I purchased less than 3 months ago

  Business Response

  Date: 07/24/2024

  On the 24th of April of 2024, ******* *************** purchased a pre-owned 2016 Chevrolet Silverado 1500 in the amount of $18526.11. Mr. **************** was offered an extended warranty at the time of purchase. it was declined as he did not want to spend the additional funds. It is completely disclosed that all pre-owned vehicles are AS-IS NO WARRANTY unless they're still covered under the factory warranty. Being that it's a 2016 and ******* miles, this vehicle does not have any warranty by the manufacture. Attached you will find the AS-IS NO WARRANTY, CARFAX, and a WE-OWE all signed off by the customer understanding that there's no extended coverage. I have reached out to Mr. *************** in efforts to asset him as a courtesy to our customers. We are currently picking up his vehicle from his home and will diagnose the vehicle free of charge.  I will follow-up with him directly. 

  Thank you, 

  ***************************

   

• Initial Complaint

  Date:05/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my ***** Truck to Grieco Fort Lauderdale for a transmission issue covered under warranty (a hassle in itself). They informed me I needed a new transmission which was covered. However, the transmission would have to be used unless I wanted to pay several grand out of pocket. We agreed on the used one and they reported the transmission was replaced. After receiving the truck back the problem seemed fixed. But a week later, the same problem returned. I brought the truck back, and we test-drove it to demonstrate the problem to the representative. Right before I left the truck a second time, I decided to look underneath. I realized red transmission fluid was dripping and I also noticed the transmission appeared to have the same small dent in the corner as the original one. I asked the rep who reassured me the transmission was in fact replaced. I got the truck back after the repair, and it's the exact same issue as before that occurred one week later. As well as a visible fluid leak. The representative said there was no leak. The fluid was just left over from when the mechanic topped it off. However, I was able to see the leak happening in real time. The same as the first time. I do not believe residual fluid from a refill would continue to be present for a week twice in a row. So now, I have to go through this process yet again, which is not easy and takes considerable time and stress to organize when there is no guarantee they will even accept it a third time around or perform the proper maintenance.I truly believe this location is either negligent, unknowledgeable, or blatantly lying. I do not believe the transmission was ever replaced or any meaningful maintenance performed despite having verbal and written proof. Buyer beware.

  Business Response

  Date: 05/09/2024

  Hello,

   

  I have reached out to the customer. **** has an extended warranty, and they provided the used transmission. Unfortunately, he seems to be having issues with it. We advised **** prior to replacing the USED transmission that was NOT supplied by us; that at times used transmission end up having other failures and we will not be held responsible if this is the case. Customer did not want to pay the extra money for a new one and decided to still go with the USED transmission supplied by his extended warranty. Customer must leave car with us, and we must start another claim with his extended warranty company. Attached is the original invoice showing we replaced his transmission with a used transmission supplied by his extended warranty. 

• Initial Complaint

  Date:04/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2018 ***** Traverse from this dealership. I asked multiple times if this car had been in accident and was told no. I was given a Car Fax report that shows no accidents and no structural/frame damage. I signed each page of the Car Fax report. I went to purchase a new car yesterday and when they went to value my trade I was informed that this Traverse has severe structural/frame damage. It was in an accident before it was sent to auction. The auction declared it with structural/frame damage. Then it was bought from the auction by this dealership. They were FULLY aware of the damage that was done to this car and misrepresented it to me. They sold it as a Certified Pre Owned car and checked off that the frame had been inspected. It also shows the odometer was rolled back in their possession. The Car Fax report does show odometer issues when I bought it, however I was told that was a clerical error from the Miami DMV and it had been corrected. They knowingly put me and my children in an unsafe car and if it was represented accurately I would NOT have bought this car.

  Business Response

  Date: 04/30/2024

  Attached is the Carfax showing that there are no accidents of damage to the vehicle.

  Customer Answer

  Date: 04/30/2024

   
  Complaint: 21624061
  
  I am rejecting this response because the Experian Auto Check report shows that 9/10/2021 the Auction declared this car as having sever structural damage.  It was bought from the auction with structural frame damage declared.  I have picture of the car at the auction with the entire passenger side smashed in.  This Car Fax report only shows what was report NOT the accurate condition of the car.  
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 05/01/2024

  Can you please let me know what additional information you need and I can scan it to send to you.  There was nothing in the email as what you need me to send  

  Customer Answer

  Date: 05/02/2024

  Please see the attached Experian Auto Check report - this shows this car was declared and announced as having Structural damage on 9/16/2021 and 96/20/2021 at the auction.  It sold on 9/20/2021 and on 9/23/2021 it was offered or sale by Grieco Chevrolet of ************, which is where I purchased it.  This prove they bought it from the auction with jkown structural damage.  They misrepresented the car to me as having no accidents, no structural damage and as a Certified Pre Owned vehicle.   

  Business Response

  Date: 05/02/2024

  I am the General Manager of Grieco Chevrolet Ft Lauderdale ************************************************* Fl 33304.

  I have forward this complaint to ***********************************,  as he's the General Manager of Chevrolet of Delray. His email address is *****************************************.

  I will notify him as well. 

   

  Thank you, 

  ***************************

  Business Response

  Date: 05/03/2024

  Attached is the CarFax. There is no accident or damage to the vehicle. 

• Initial Complaint

  Date:04/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had the 2014 Chevrolet Equinox towed to Grieco Chevrolet on March 5, 2024 because the car has an extended warranty and that is the closest Chevrolet dealership to us. The car was not running properly, hence why we had to tow the vehicle to this location. The service technician was not able to work on the car until about 2-3 weeks after because they claimed that they were busy servicing other vehicles. When they finally began to work on the car, they diagnosed the car and stated that there was an issue with the fuel pump and battery. They did not bring up any charges at this time. They stated that the battery would be $300, which we agreed to. They also stated that they would need to replace the fuel pump. Since the fuel pump was not a part of the extended warranty and the estimate was $3500, we decided that we should take the car elsewhere. They first stated that the charge will be $800 for the battery and diagnosis. This is unreasonable as the diagnosis should not cost this much and this charge was not authorized. They could not tell us the mechanic that worked on this vehicle, and continued to add charges for more labor and hours from the diagnostic. They billed an overall total of $1600 for the battery and diagnosis, when they never mentioned any charge for the diagnosis, and we never authorized, agreed to, or were aware of any of these charges. We began reading the Yelp reviews, and this company is extremely fraudulent and are scam artists. As of today, Monday April 22, 2024, they stated that we will need to take the car out of the shop and pay $1600.00 for the battery and diagnostic or they will charge us $100/ day for everyday that the vehicle is at their dealership. They do not have the right to charge customers egregious amounts of money and not communicate with the customer on the cost of anything up front. They never mentioned any cost for the diagnostic testing, and continued to charge more and add more hours to the bill that were not accurate.

  Business Response

  Date: 04/23/2024

  ********************************* had approved $1254 plus a battery to be installed for $374. He had an extended warranty that declined all repairs. 

   

  Customer came in yesterday 4/22/24 and met with ************************* the service manager and worked out an agreement. ****** brought down the repair to $952.54. Customer accepted and towed vehicle out. We consider this matter closed.

• Initial Complaint

  Date:01/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First of all they advertised and sold me a van with a mileage differential on the sales agreement and the actual vehicle mileage of over **** miles.Most importantly I can seem to get my title. they tell me it takes 3-4 months. My 30 day tag has expired. I am in MI and need a MI title. *********** tells me nothing has bee submitted to the *** of MI neither title to transfer or tax. I can only see that ** shows the vehicle was sold.Where is my title- I cannot transfer plates. The dealer was supposed to send the paperwork to MI. NO response form the dealer

  Business Response

  Date: 01/29/2024

  I will reach out to my accounting office to see the status of the title and registration, as we are not fimiliar with MI requirements. I will see what's

  holding up or needed to complete the registration process in MI.  I will respond to the customer as soon as I get all the necessary information 

  needed to complete the process.

   

  Thank you,

  ***************************

   

• Initial Complaint

  Date:12/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought new 2023 Silverado on labor day weekend 2023. Paid Cash, paid for extended warranty, tire warranty and Oil change services. Took the truck in for oil change and possible warning light issue. *****, service advisor informed me that they may have to keep the truck 3-4 days and told him I could not be without vehicle for that long and he offered no courtesy/loaner vehicle and recommended I ignore problem in a brand new truck. In order to get home I had to order and pay for an uber out of my own pocket. After several calls with voicemails to my sales manager, the General Manager finally called (***************************) and said he will make sure I get courtesy vehicle every time I come in. he conferenced in service manager and he asked to drive truck home to see if warning light comes on and was to return call first thing in the morning. NO CALL HAPPENED. i called after 11 as I was being patient and they told me they could not find anything wrong and truck was ready. Waited for 3 hours for courtesy vehicle to pick me up. when I picked up the truck, it wasn't washed and they tried to bill me $166 for oil change when I paid for this in my purchase of truck. Receptionist said she needed to talk to service manager and he was in a meeting and indicated I need to wait after hours of waiting for someone to pick me up. They brought the truck around and due to frustration of 2 days of this, I jump in truck and left without signing any document. i went to car wash to clean it up ****************** and communication did not meet my expectations or I believe anyone's expectation. there has been no follow up communication from General Manager or Service Manager. I feel like I am stuck as I bought the oil change program and I was told it would only be honored at this location and I have no desire to return to this location. I would like someone from the Grieco corporate to call and address these issues and how they will solve them.

  Business Response

  Date: 12/28/2023

  Mr. ************************* was not charged for an oil change. It was initially charged but then corrected to the Maintenace policy. Customer also had a concern that he has not had since vehicle was in *****. Warning light came on once. We could not verify his concern.  ******************** can take his vehicle to any Chevrolet dealer for repairs under the factory warranty. if covered under the factory warranty a rental vehicle will be provided by manufacture. I will continue to reach out to ******************** to see if there's any additional concerns.

   

   

   

  
  

• Initial Complaint

  Date:12/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle have been in service for over a month now and no one seems to be giving me an accurate update on whats going on. The service advisor ***** does not return my phone calls or keep me updated on whats going on. Im concerned that my vehicle isnt being serviced due to negligence and I need help getting back on the road. My vehicle is still under warranty.

  Business Response

  Date: 12/08/2023

  We are currently working with the **************** ** Fleur and GM to repair his 2019 Chevrolet Corvette. The torque tube has been replaced several times. This will now be

  the 3rd time the vehicle comes back for similar concerns. We have opened a case with GM and waiting for the field engineer to inspect his vehicle.

  I will continue to have open communication with Mr. ** Fleur in efforts to resolve his pending issue in a timely manner.

   

  Thank you,

  ****************************

   

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Searched for vehicle found at grieco ***** in south *******, shown clean record of truck no accident. Drove truck off lot and check engine light came on before I could make it home. Was told vehicle had warranty from dealership and factory warranty. Took too ****** dealership where Vin was scanned where the vehicle history report popped up with accidents on report. Drove back to dealership and returned vehicle.

  Business Response

  Date: 12/12/2023

  We have reach out to *********************** so we may resolve any additional concerns with the purchase of his vehicle. The truck was sent to Grieco ****** for repairs and covered under factory warranty. ************** has taken his vehicle back once the vehicle has been repaired on December 2, 2023.We have reach out to customer and waiting for his response.  This concern has been resolved.

   

• Initial Complaint

  Date:08/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 19, 2023, I dropped off my Camaro at Grieco Chevrolet of Fort Lauderdale because my transmission was leaking and malfunctioning, and my check engine light was on. I was told by a service advisor that the check engine light was on due to a coolant issue (which was taken care of and not related to this complaint). After I dropped my car off on June 19th I didn't hear back from the dealership until July 7th, and thats only because I went into the shop to ask about my car's status. I was told that they were backed up in the transmission shop. Another week go by and only after writing a negative review on ****** did I receive a call then a text stating that the transmission was leaking and the car was in need of a "new" transmission and that they had to get authorization from GM. On August 4th, 45 days after I initially dropped off the car, I received a call saying that the tests were good and I can come pick up my car.I go to pick up my car, and as I am driving, I notice that my check engine light is on. I take the car back to the dealership and it is immediately taken into the shop. I was told that the light was on because the "knock sensor" was somehow disconnected and I had to wait for the engine to cool down so it can be connected. After waiting for roughly 2 hours I was told by a service advisor that the check engine light is off and the car was ready. As I am walking to my car, a service advisor questions me about a complaint that I filed with the ******* ******** of ******** Services two days prior and asked me if I could do him a "favor" and have it removed. After driving my car I immediately notice that the transmission slips when I come to a stop and is not shifting like a "new" transmission should. There is no way they did a road test without noticing this issue. So now I have to either take it back to them or go to a different shop. At this point, I think I'll choose the latter. This entire ordeal has cost me over $1200 in rental car fees.

  Business Response

  Date: 08/22/2023

  ******************************* came in with transmission concern on 06/19/23. After diagnosing vehicle we found that the transmission was leaking fluid from the case. They case is not available to replace and needed to replace the complete transmission unit. Removed old tranmission and replaced with a new reman transmission from GM. road tested vehicle and found no further concern. vehicle was picked up 8/04/2023. All repairs were done at no cost to ******************. We consider this matter closed.