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Business Profile

Moving Companies

White Glove Relocation Group LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We worked with White Glove Relocation Group as our moving company, who selected the courier "Express Delivery Pros" to deliver our belongings. They originally picked up our belongings in early August and we let them know that we were ready for our delivery on August 12, 2022. I have been provided countless delivery windows and have still yet to receive my belongings, 6months later. White Glove has stopped answering our calls and emails. White Glove recognizes that Express Delivery Pros is not a good courier and has caused several delivery delays for other customers, but now refuse to communicate with us. They have provided numerous excuses for why the delivery is taking so long, from the truck breaking down twice to the delivery driver getting Covid, but we found out that our belongings have been in a storage unit in *****. They insist that my belongings have not been lost or stolen, but that it is just not cost affective for them to drive to ***********. They won't provide pictures of our belongings or the address of the storage unit in which are belongings currently are. We hired White Glove to manager our move, but our belongings have yet to be delivered and they are now not communicating with us. Our contracts are connected to expired links so we don't even have access. We would like our money back and the delivery of our belongings.

  • Initial Complaint

    Date:01/04/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    OnJuly 31,2020 I hired White Glove Movers to move my furniture from ******* ** to ********* ***.. On August 27, 2020 they sent a company named Prime Moving to take our furniture to Primes warehouse to store until our home was built than move it there to Englewood for $5600.00. On September 8, 2020 Prime called demanded I get storage immediately and wire them a additional $3380.00 or my furniture would be thrown in the street which we paid.. I paid my storage fees from September through December 2022 when we finally closed on our house. I called Prime to move us and they are out of business. I called White Glove moving who said they would get back to me and havent. We paid our own movers to this and want to be reimbursed for the moving charge. They will not call back. Please help

  • Initial Complaint

    Date:12/16/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sept 29, 2022 I paid this company a deposit of $1,630.00 for a move between ********** and ***********. On Sept 30, 2022 I cancelled the order. I received a cancellation verification email stating I would be refunded the deposit less 10%. As of this date 12-16-2022 I have not received my refund and cannot get anyone there to explain why.

White Glove Relocation Group LLC is NOT a BBB Accredited Business.

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