Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had moving issues with this business. I took a quote from them and it was through Kam, a representative of the business. There was a ***** number and direct phone number and email that doesn't work now. He said that he had movers in ***********, **. He said he would give me a first responders discount because I'm a nurse. He gave me an estimate of $722.92 by credit card for their services. It was counted as a down payment. I couldn't reach them anymore after this. They were called AB Movers after this and no numbers would work. Finally they contacted her after 21 days. When they showed up it was called ********* Moving Company and it was a big truck, they bullied my daughter and asked her where her help was and she received some of the items then a different company showed up from *********. My daughter was to had to pay them an extra $500 and some items were missing, none of her jewelry was in there. My father's ashes were gone and they were in the necklaces I had made for them. A whole tote is missing. They gave her broken items. She had her esthetician equipment and products in there that was stolen too. I would like for them to give me the stolen necklaces and other items and to get a refund.

  Business Response

  Date: 07/16/2025

  We strongly dispute the claims made in this review, as they are inaccurate and misleading. Nationwide Moving Solutions LLC operates as both a licensed moving carrier and broker, depending on the nature of the move and customer needs. In this case, the customer was quoted based on the information they provided, and a deposit of $722.92 was processed to secure moving services and reserve truck space this was clearly outlined in the written agreement the customer signed. The assignment of carriers is based on availability and logistics, and this was explained during the booking process. We also do not show any record of the customer reaching out to us with unanswered calls or emails our customer service team is fully operational and responsive. Ms. ********** move was completed with delivery made. Any damages or losses during transport would be handled through a carrier damage claim process, as is standard across the industry. We encourage the customer to provide a formal claim and supporting documentation so it can be investigated properly.
  

  Customer Answer

  Date: 07/21/2025

   
  Complaint: 23595997
  
  I am rejecting this response because: I do not know how to do a claim dispute with them as no one answers any phone calls all of their numbers have an answering machine that simply says "you have reached *****" I have left multiple messages  on those numbers from the contact with no return phone calls and when I tried sending an email to ****************************** which is on our contract it was kicked back to me and said not a valid email. The contract stated on it had insurance included I would think to cover all the broken items and missing items but again I do not know how to move forward with no working number or email and no returned phone call after multiple messages left.
  
  Sincerely,
  
  ****** *********

  Business Response

  Date: 07/31/2025

  We would like to inform you that the carrier has notified you directly, and the claim process has been initiated. We will continue to monitor the progress and keep you updated with any further developments. Please let us know if you have any questions in the meantime. Thank you!

  Customer Answer

  Date: 08/01/2025

  The carrier did not contact me, I initiated a phone call and now they have my formal claim in writing and pictures of damaged items and the list of missing items this is ******************************** company I am awaiting their response. I am not closing the claim yet Natonwide Moving Solutions has still never returned a single phone call and their email doesn't work.  And that is who I hired. I will awiat any response.

  Customer Answer

  Date: 08/01/2025

   
  Complaint: 23595997
  
  I am rejecting this response because:

  The carrier did not contact me, I initiated a phone call and now they have my formal claim in writing and pictures of damaged items and the list of missing items this is ********* moving company I am awaiting their response. I am not closing the claim yet Natonwide Moving Solutions has still never returned a single phone call and their email doesn't work.  And that is who I hired. I will awiat any response.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nationwide Moving solutions stated that they are Movers, not brokers. We discovered later that, they indeed brokered our move. Movers from Always Affordable Moving and Storage appeared at our home in a rental truck. They doubled our original quote and refused to take a credit card or check, preferring cash. I immediately reached out to all of the numbers given by Nationwide. Nobody answered any calls or messages. The brokered group packed our home until almost midnight. Once we arrived in *******, I again reached out to Nationwide, who said that they were Movers and Brokers, and they'd have to check on the status of our goods. I finally reached Always Affordable who told me that whatever I had been told was a lie, and they had 21 days to get my goods to me, which were, in fact, still in **********. Our goods were delivered almost 2 weeks late. It was very obvious that the boxes and goods had been badly treated. (We have many pictures of proof.) I noted that a dresser was damaged beyond repair, as well as a bicycle and many other damaged items. I was told to take pictures and send them in. Now, almost a month later, I have contacted both companies and heard back from neither one. Our damages range in the thousands of dollars after being charged more than our quote. As of today, we have heard nothing back from these companies. It cannot be proven, however, we are also missing items that didn't seem to make it back to us, which also raises our losses. We have tried to work with both companies to no avail.

  Business Response

  Date: 07/09/2025

  We appreciate the opportunity to respond to this matter and provide clarification on the sequence of events. The customer signed and acknowledged the Interstate Bill of Lading for Always Affordable Moving on May 8, 2025,which is a legally binding document required to be executed at least three business days prior to pick up. This document clearly outlined the services to be performed and the terms of the move. Please see attached document. Nationwide Moving Solutions notified the assigned carrier, Always Affordable Moving and Storage, of the customers concerns on May 29, 2025, and again on July 7, 2025.The carrier confirmed receipt of these communications and stated that they provided the customer with the appropriate claims process and instructions. While the customer claims that ********************** misrepresented itself as a moving company only, it is clearly disclosed on both the ***** registry and within the signed documents that Nationwide operates as both a moving company and a licensed broker. This is a standard and legal business model within the household goods transportation industry. It is also important to note that Nationwide is not the carrier who physically performed the move. The on-site services were rendered by Always Affordable Moving and Storage, who the customer acknowledges arrived with a truck and completed the packing and transportation. Issues regarding increased costs, payment method requests, and alleged damages during transit fall under the carriers responsibility, which is why the customer was directed to the carriers claims department. We encourage the customer to follow up directly with the carriers claims department for further resolution of any outstanding damage claims.
  

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23522207
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******** *****

  Customer Answer

  Date: 07/16/2025

  For unknown reasons, I seem to be having technical issues.  I believe that I have sent copies of texts that I had with ***** from Nationwide Moving Solutions.  This issue began because of a lie to my initial question as to whether or not they were a moving company or a brokerage.  I was told they were a company and delivered their own goods.  After the brokered company delivered our goods very late, they informed us that the original money that we paid was simply a finders fee and did not affect the charges that the new company added in.  Nationwide states that we knew this, but the texts show that we were told it was all in-house.  While Nationwide may not have physically damaged our goods, their lack of disclosure cost us thousands of dollars.  In the end, they (who also told us they were fully insured), passed the blame to the brokered company and suddenly need receipts for any damaged items.  Obviously, furniture that has been in our possession for some time does not have a current receipt.  When this was explained to Nationwide, they simply stated that they were sorry and that the company from ********** has worked with them before and is highly rated.  I will argue neither point, however, we were still charged more than double our original quote and have damages in the thousands of dollars, as well as items that were packed on the truck and never arrived at our new home.  We made notations of our uncertainties on both our pickup and drop-off papers.  To this day, we have heard no more from *****, and have been dismissed by *****.  Both companies share the blame for this scam.

  Business Response

  Date: 07/16/2025

  At no time did our representative intentionally misrepresent the nature of our company. If there was a misunderstanding regarding in-house services, we apologize for any confusion. Regarding the payment: the initial deposit paid to Nationwide was not a finders fee, but a brokerage fee to secure your move, reserve your truck space, and arrange logistics with a licensed carrier. The remaining balance is always paid directly to the carrier, which was also explained in the agreement. As for the damages and missing items, once your move was turned over to the carrier, they became fully responsible for the handling, transport, and condition of your household goods. They are required to carry insurance, and any claims for damage or loss must be filed with them. We advised your husband, on the appropriate steps to take and what documentation would be required to initiate a claim, which includes a basic proof of ownership and value along with any receipts you may have. This is not unique to your case; it is standard for any insurance claim and provided guidance for the appropriate next steps. We wish you the best in resolving your claim with the carrier and remain available to support you with any documentation you may need from our office.

  Customer Answer

  Date: 07/17/2025

   
  Complaint: 23522207
  
  I am rejecting this response because: The very first text and telephone question I had with ****** was about being a carrier, not a brokerage.  I specifically stated that I did not wish to work with a brokerage, and was still not told that this would happen.  I also have documentation stating that you had a truck in **********, ** that would need to be filled to return to *******, and thus our pricing would be better.  If that was true, why was there a brokerage rental truck that was doing that job?  From the first communication, I was told it would be your trucks, your people, your insurance.  Never was there mention of brokerage until after the fact.  It is also not true that every single moving company is a brokerage.  My husband and I will be claiming against the company who moved our goods, however, the dishonesty of your company is what put us in this predicament, since we were 100% set against using any brokerage companies, thus the repeated questions for clarification at the start.  A bill of almost $7000 is a far cry from an estimate of $2995.  (I understand some wiggle room, but over 100% more, without accountabiltiy is not acceptable.)  Also, I would like to understand the difference between a 'finder's fee" and a "brokerage fee."  Thank you.
  
  Sincerely,
  ******** *****

• Initial Complaint

  Date:06/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business is fraudulent, misrepresents themselves as movers, when they are not. **** website with fake reviews. Multiple online reviews and previous lawsuit for bait and switch, refusing to finish services. Want money back with no further contact. Cannot provide any ******/****/online business reviews except ones that are obviously fake.

  Business Response

  Date: 07/08/2025

  This review is completely inaccurate and misleading. We are a licensed carrier and moving broker and operate in full compliance with all federal regulations under the *********************************. Our role and responsibilities are clearly stated. We coordinate with a network of properly licensed and insured carriers to facilitate household goods moves across the country, a standard and legal practice in the moving industry. We never misrepresent ourselves, and all of our services are disclosed in writing and agreed upon by the customer prior to scheduling. Accusations of a fake website and fake reviews are also baseless. Our website is fully legitimate and includes genuine feedback from real customers who have completed moves with us. Broad, defamatory claims with no supporting details serve no purpose and will not be responded to further.
  

  We are proud of the services we provide and remain committed to helping customers move efficiently and professionally.

  
  

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction was made on 4/28/25 for the amount of $909.60 deposit. We booked this moving company to assist us with our move from ******* to ************** (they would load the moving truck, move our belongings to **************, and unload in the new house we are renting). The original estimate was about $3,000 after I went over all of our major belongings with the salesman (large furniture, beds, TVs, etc) and we gave him an estimate for how many boxes we could potentially have (weve never moved before so I truthfully had very little idea how many boxes we would end up having because we dont have that past experience). A couple of days ago, we got our final inventory check call.All of our larger items lined up but we ended up having significantly more boxes of all different sizes. The total was about 75+ boxes more than the original estimate.I admitted to them that I had no way of knowing just how much we could fit inside of each box when we did the original estimate nor could I know ahead of time exactly how many boxes I would have. The new total has now skyrocketed to about $7,100 after having the original estimate of $3,****** I told the man that did the item inventory that we simply couldnt afford the additional cost and that wed like to get the $909.60 back since we would not be able to go with their services and would just have to complete the work by ourselves since it is now too expensive. I spoke with the owner *** for about 15 minutes and he was the most rude, demeaning, and unkind owner I have ever spoken to.He said that I should have known how many boxes I was going to have during the original estimate (before I ever started packing). He was demeaning and said, you know what a box looks like dont you? Stop messing with me and wasting my time.He didnt even let me speak and continued to talk over me every time I was trying to explain the mistake. He did not want to give me the deposit back and said I should have known how much inventory I had

  Business Response

  Date: 06/25/2025

  Mr. ******* canceled his moving services during the ***************** call - 5 days prior to the actual pickup taking place. During this call, Mr. ******* increased his inventory by 802 cubic feet. He added 201 pieces. This substantial change naturally affected the estimated cost, as pricing is based directly on the volume of items being moved. 
  

  In an effort to show goodwill and transparency, the owner applied a $1,050.00 reduction to the **************** was quoted. This was done strictly as a courtesy and to accommodate Mr. ******** concerns about not being able to afford the move. The cancellation occurred after our team had already begun preparations and scheduling based on the originally submitted inventory. The space was reserved on the day Mr. ******* booked his move. 
  
  We would like to emphasize that the owner was never demeaning or disrespectful in any communication with Mr. ******** Professionalism is a core value of our company, and we strive to treat every customer with courtesy and respect, even in challenging or tense situations. We understand that changes in moving plans can be stressful, but its important to recognize that significant adjustments to your inventory will always impact pricing and logistics. Our role is to provide accurate information based on the inventory provided by the customer, and we did throughout the process. 

  
  

  Customer Answer

  Date: 06/26/2025

   
  
  Complaint: 23462665
  
  
  
  I am rejecting this response because:
  
  The owner WAS in fact demeaning in his conversation with me and stated in quote “You should know what a box looks like and how many boxes you are going to have” and this was before we even started to pack so how in the world can a customer know how many boxes they are going to have prior to even packing and moving?  You were not up front with saying that you are a broker and we trusted **** because he told me that he and your company would be the ones to pick up our belongings, load them, and drop them off and this was a blatant lie to get my business.  I apologized for not estimating the boxes correctly and said that I had never moved before.  We have had two children since moving into the house 5 years ago and so we had no idea of knowing exactly how many cubic feet we needed.  We did though say that we have a 3 bedroom house and that we would be moving my mother in laws 1 bedroom apartment so since you are the professionals, no one told me that the original estimate was far too low.  The owner did not even let me speak and the fact that you say you are always courteous to your customers is just trying to put on a front to the BBB because according to my complaint and many others, there’s so much more that you aren’t be honest about with how you come across to your customers.  I appreciated the discount you offered after the fact of the cost more than doubling but we told you that we still could not afford it.  You were then rude in making it seem like I didn’t appreciate the offer and should take it even though the cost would have still been about $6,000.  I still said we couldn’t afford it and then you got upset with me for not having the money.  Not everyone has that kind of money to spend especially if they didn’t plan for it ahead of time and I ended up having to get a U-Haul and doing the entire process myself.  I’m just asking for a refund of the deposit or anything more than half of the deposit as a refund due to the dishonesty, discourtesy, and I would like for this to be finished.  
  
  Sincerely,
  
  
  
  Sean Stathas

  Business Response

  Date: 07/01/2025

  Every customer goes through a standard ***************** call 35 days prior to their move. This call is specifically designed to give you one last opportunity to review your list, update box counts, and make any necessary changes - ex)remove or add an item. The initial quote you received was based entirely on the inventory you provided at the time of booking. When the actual inventory and box count significantly increased during the ** call the price had to be adjusted to reflect the actual space required to move all of your belongings.This is standard practice in the moving industry. The owner extended a $1,050 discount in good faith to try and help, which you declined. The deposit was used to reserve your space on the truck and coordinate services, per our Terms and Conditions. 
  

  Your cancellation on June 11th, just four days prior to your scheduled pickup on June 15th, resulted in a financial loss for our company, as the reserved space on our truck remained unused and could not be reallocated on such short notice

  
  

  Customer Answer

  Date: 07/02/2025

   
  
  Complaint: 23462665
  
  
  
  I am rejecting this response because:
  
  I am honestly saddened and disappointed by this company and I can’t help but pray for you.  I have never been spoken to as a customer like the owner, ***, spoke to me and I am a business owner myself as a side job and would never treat my customers so poorly on the phone.  I would be doing everything in my power to make it right and offering a refund of some sort of the deposit if the agreed upon services were simply not met.  This has been brutal on my family and I and I just hope and pray that others don’t fall into the same “trusting” trap that we fell into because we thought and were told that we would be in good hands by a company that was going to pack, drive, and unpack everything themselves which simply wasn’t true.  There needs to be accountability, an apology, and some sort of a refund of deposit for not being upfront and this is just going around and around the problem.  This company should be ashamed 
  
  Sincerely,
  
  
  
  Sean Stathas

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife paid a deposit for them to move all of her stuff back to **********. My wife canceled the service within 24 hours. The company still took the $975 and gave made no effort to issue a refund. Ive tried contacting them at least a dozen times and they either dont answer or pick up and then immediately hang up. Ive also left several messages to no avail.

  Business Response

  Date: 06/25/2025

  Please provide a job # so we can look into this refund for you.  Thanks

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Nationwide Moving Solutions based solely off of employee Jerods word. He stated moving from ********** to ***** would be hassle free. He never told us they were actually a broker kept saying were not a broker and were military owned and based and everything is taken care of. They picked up our stuff 5/24/25 and said itd be delivered 6/1/25 because that was the day wed be in ***** for our keys to our new house. When they picked up our stuff the prices changed due to cubic feet charges. He gave us a quote off of 594cf of the truck and had to pay 1000$ more day of and day of delivery. Different moving truck showed up called ******* with movers who are from Ashleys movers LA. The Mover ******** asked me what day did I need it at the house I said 6/1/25 he said no problem. Signed a contract with ************** LA and then to find out later the company took our stuff to a big rig and moved it there stored it for 7 days never delivered. Nobody will answer my calls or emails. They just play dumb. ***** said it would be here Friday 6/6/25 and nothing. Called Ashleys they said the truck just left on 6/4/25 and we will not receive our stuff for 7-14 business days!! Thats a WHOLE month without our stuff in a new state and new house with nothing. Also I have a newborn baby and all of her things are on there. I have NO fridge for formula for my baby having to use an ice chest. Im very upset and god forbid someone take my call and give me any answers. One of the employees actually quit after helping us because the boss doesnt care.

  Business Response

  Date: 06/19/2025

  I do not have an estimate under this name.   Thank you!

  Customer Answer

  Date: 06/20/2025

   
  Complaint: 23434567
  
  I am rejecting this response because: the order was in my husbands name. Which I have been apart of because he works out of state. We would like a refund. They lied about the amount and day of the movers charged us a 1,000$ more. 
  
  Sincerely,
  
  ******* **********

  Business Response

  Date: 06/25/2025

  Again, I do not have an estimate under this name.  Please provide a job # so we can assist.  Thank you!

  Customer Answer

  Date: 06/26/2025

   
  Complaint: 23434567
  
  I am rejecting this response because: job # N3904628. 
  
  Sincerely,
  
  ******* **********

  Customer Answer

  Date: 06/26/2025

  Attached is the form with the job number 

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was quoted at $2400 for my home, ****** to *******. We paid the. Deposit and they were scheduled for friday the 11th. They blew up mine and my husbands jobs while we were at work and left a message saying we had to talk before monday to verify or it would be cancelled. I could not reach them. I finally left an email for the original salesman/broker, i now know that's all they were, and finally heard back from someone on monday afternoon. I dropped a bunch of stuff off and they lowered the quote and also said they would contact me before Wednesday to verify the friday arrival time. Thursday early afternoon i left an email asking if they were still closed ming and they called back telling me theyd be there in 30 minutes, Excuse Me! They showed up an hour and a half later and we werent ready, cause they were a day early. I had dropped off a treadmill, washer and dryer, two beds, half the boxes, a couch, plus a pool and uet the movers come back in the house and tell me that the new total is $7500 instead of the $2400. So over half the stuff is off and you no longer have to box or teardown anything but the price is $5100.00 more. Where i got really concerned was when the movers started asking, well what can you afford? How much can you pay?. That felt really off and i wasnt comfortable with any of what was going on and when i talked to their office team, the woman started yelling at me. Talking about how i wasnt ready, they were a day early with absolutely no notice first of all and all the things she was talking about having to pack or deal with, werent going, they were getting left behind. They would not leave a copy of the new quote and never called back the next day as they stated they would, which was the day they were actually supposed to arrive. The original two quotes state in the fine print that the cost will not change and yet the new quote did not have the veteran or other discounts. I didnt even fill a uhaul 6x12 trailer

  Business Response

  Date: 06/10/2025

  Wed like to clarify a few key points. The original quote was based on the estimated inventory provided at the time of booking. When the movers arrived and found significantly more volume than expected including large items such as a treadmill, washer/dryer, beds, and more the updated price reflected that difference. Our quotes include clear terms stating that if the volume or inventory changes, so may the final cost. We also understand your frustration regarding the early arrival. While we try to give at least 24 hours notice before pickup, in this case, its clear that communication fell short, and we sincerely apologize for the inconvenience it caused.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with ****** from Nationwide Moving Solutions. He told me they had a truck going that direction and could save me on the cost. I did not know they were just a broker. He asked me to list my big items by room and then asked for a box count. I listed big stuff like couch bed etc and gave an estimate of 30 to 40 boxes. He told me my move would cost 1,9XX and that someone else would call me closer to my pick up date of May 24th/25th (depended on the other pick up) to go over everything again. Court called me and he went over the inventory list, but he also asked about stuff that was "too big for a box" Those items and the sofa table & *********************************************** fine, it was partially my fault cause I didn't understand and forgot a couple of things. Then Someone from ******* for you moving called to ask if I could do the move on May 23rd. I was so confused. Why were they calling me? I was using Nationwide. That's when I learned they were just brokers. Fast forward to pick up day. As soon as ****** walked in you could tell he was irritated because everything wasn't in a box. Court specifically asked about things that were too big for a box, so I didn't have some stuff boxed. Microwave, 29 gal fish tank (bubble wrapped and shrink wrapped also stuffed with pillows), small trash cans, a step ladder and wall decor ( stacked together and shrink wrapped completely.) He wanted an additional $300 for packing supplies or he wouldn't take those items. I literally didn't have more money. The price had already doubled. ****** became very rude. I told them I wanted a refund and my stuff off the truck. It did not happen. I ended up having to throw away everything he wouldn't take cause my car was already full. I was asked the first day it could be delivered. I said May 27th. I was expecting my stuff to be delivered the 27 or 28th. I call to only find out that it is 5 to 10 days from the 27th. I guess I will be sitting and sleeping in the floor for 10 days.

  Business Response

  Date: 06/10/2025

  Thank you for sharing your feedback. Were truly sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to clarify a few important points.
  First and foremost, we apologize for any confusion regarding our role. Our job is to coordinate your move with licensed and insured carriers that we work with, like the one that performed your pickup. Regarding your estimate, it was based on the inventory and box count you provided at the time. When additional or larger items are included laterlike larger fish tanks or furniture not originally listedcarriers may adjust pricing accordingly. We understand this can be frustrating, especially when you're trying to plan a budget-conscious move, and we regret that the cost changes caught you off guard. As for the packing situation, were sorry to hear about the interaction with the driver. While they are responsible for ensuring everything is safely packed for transport, we absolutely expect professionalism and courtesy at all times. Well be following up with the carrier about your report. Lastly, on delivery timingper the terms of the contract, delivery windows typically range from 5 to 10 business days from the first available delivery date, which was May 27th in your case. Please feel free to contact our customer care team directly if theres anything further we can do at this stage.
  

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23381390
  
  I am rejecting this response because: I was told from Nationwide Moving Solutions it would take 5 days from start to finish. I was expecting my things to be delivered around the 27th or 28th. I went without any furniture from the 27th to June 5th. I had to sit and sleep in the floor, no dishes or pots and pans to cook & eat. 

  I asked for my stuff to be taken off the truck and a refund twice. The driver didn't even tell me they were leaving and things weren't resolved yet.

  My things were delivered and I have several things damaged and believe it was done on purpose. Nationwide Moving Solutions and ******* For You moving company are very shady in their business practices. Again, for the 4th time I WANT A REFUND!!

  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 06/10/2025

  Hello- We want to clarify that your delivery was completed within the agreed-upon five to seven business days, in line with the schedule you were provided at booking.
  I understand how difficult it can be to go without essential items, and we truly regret any discomfort you experienced during the waiting period. That said, we want to assure you that no damage was done intentionally. We take great care in handling all customer belongings and encourage you to submit a claim at ********************************** for any damaged items so we can address them properly.

  Customer Answer

  Date: 06/12/2025

  I asked Nationwide Moving Solutions and ******* For You moving company for a refund and my items to be taken off the truck before they were finished loading. I texted the representative I was dealing with from *** and told him I wanted a refund twice. I told ***** on the phone while the mover was standing there the same thing, that I wanted my things off the truck and a refund. I was there alone with 3 men. I was afraid to push. The movers didn't take all my stuff and left without telling me. I have to trash what they wouldn't take cause it wouldn't fit in my car. *** has lied from the very beginning. I was told by phone and text that it would take 5 days from start to finish. They picked up my belongs on May 23rd and did not get it delivered until after 9pm on June 5th. When I would call dispatch they couldn't or wouldn't give me a date for delivery. When my furniture finally arrived things were damaged and missing. Going back and forth with them is going no where. I do not accept their response. If you look at the other complaints for them with you there is a clear pattern. Please help.

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 23381390
  
  I am rejecting this response because:

  I asked Nationwide Moving Solutions and ******* For You moving company for a refund and my items to be taken off the truck before they were finished loading. I texted the representative I was dealing with from *** and told him I wanted a refund twice. I told ***** on the phone while the mover was standing there the same thing, that I wanted my things off the truck and a refund. I was there alone with 3 men. I was afraid to push. The movers didn't take all my stuff and left without telling me. I have to trash what they wouldn't take cause it wouldn't fit in my car. *** has lied from the very beginning. I was told by phone and text that it would take 5 days from start to finish. They picked up my belongs on May 23rd and did not get it delivered until after 9pm on June 5th. When I would call dispatch they couldn't or wouldn't give me a date for delivery. When my furniture finally arrived things were damaged and missing. Going back and forth with them is going no where. I do not accept their response. If you look at the other complaints for them with you there is a clear pattern. Please help.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Nationwide Moving Solutions for a long-distance move and was quoted a specific price, which drastically increased after my belongings were already loaded onto the truck, despite giving them all of my items description and measurements. I felt trapped into agreeing to the inflated cost because they had possession of my items a clear bait-and-switch tactic.I dealt primarily with an employee named *****, who initially communicated with me but then stopped responding entirely once I began asking questions about the charges. I tried contacting *** (the owner) after receiving no help, and I did get a call backbut when I returned it less than an hour later, a woman answered rudely without identifying herself. I later learned it was *****, making it clear my call was being screened. I also later found out that ***** is in a romantic relationship with the owner, ***. I also spoke to an employee named *****, who accused me of lying when I mentioned another employee offered to review my case and provide a discount. That accusation was completely uncalled for and unprofessional.I have called, emailed, and texted multiple times with no response. I feel ignored and taken advantage of, and I now see Im not aloneseveral other customers have reported similar ************** requesting:1.A partial refund for the difference between the quoted and final charge.2.A written explanation of the pricing change.3.A formal apology and acknowledgment of how my case was handled.

  Customer Answer

  Date: 05/21/2025

  Hi, this complaint has been resolved and I would like to redact it if possible. Thank you. 

• Initial Complaint

  Date:05/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged deposit for service that they did not provide and refused to refund deposit. Service did not occur and deposit was kept by company who indicated that the deposit is refundable.

  Business Response

  Date: 05/19/2025

  I cannot find a file with this name or email.  Please provide more detailed information like a job # or telephone # so we can look at your account.   Thanks

  Customer Answer

  Date: 05/20/2025

  The name under which we have been communicating with you is **** ******. Email: *******************************
  

  The deposit was however paid to you from my bank account.