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Business Profile

Moving Brokers

Gold Standard Relocation

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 3 Customer Reviews

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Review Details

  • Daryl R

    Date: 09/02/2024

    The worst experience ever. They lied about the cost of the final delivery of our property. Basically they robbed us of everything we owned. Properties that cannot be replaced. We had to totally start over and refurnish at our new location. The tools that I had for my job/ carrier as a toolmaker/ machinist costing over $30,000 dollars, we slept on the floor for 3 months. We are now unable to relocate because of not having my tools. These people owe me and my family a tremendous amount of compensation

  • Kristin B

    Date: 10/12/2022

    Gold Standard Moving was a complete disaster, beginning to end. They are NOT an actual moving company, they are a BROKER that contracts with independent carriers.I used Gold Standard to move from ********** to ******** in 2021. I arranged my move with Gold Standard months in advance and was told my possessions would be delivered to my new home in **** days.My buyers were taking possession of my condo 8/31, ******* Standard gave me a pickup date of Friday, 8/27. Plenty of time. The afternoon before my pickup, my phone rang, and it was the trucking company Gold Standard had contracted with. The guy told me he wasnt coming: that Gold Standard had revised my move and he wouldnt do it, so I had to call and tell them to find another truck because he wasnt coming. Um, what?I immediately called Gold Standard customer service. They apologized and told me they would find another carrier that would be there Saturday, and if they didnt show up Saturday they would definitely come Sunday. Okay. Sunday would still be plenty of time, since I didnt HAVE to be out until Tuesday at 5PM.Saturday and half of Sunday went by with NO truck and ZERO communication. I tried calling a few times Saturday and was told there was no customer service on weekends. By Sunday afternoon I was fuming. I called their afterhours service and finally spoke with a rep, who told me they had NEVER arranged another carrier!A truck FINALLY showed up at 11AM on Tuesday, 8/31. Upon arrival, the moving team demanded $2,000 more than Gold Standard had quoted me for my move! At that point I absolutely HAD to get out, so I just effing paid it. After they finished, I cleaned and walked out incredibly stressed 15 minutes before my buyers took possession. Ridiculous. I had planned MONTHS in advance to avoid exactly this scenario and here I was, a basket case.One of the movers told me my things were going to LA to be unloaded and palletized, then reloaded onto a bigger truck for transport. It looked like

  • Vicki W

    Date: 10/05/2022

    Worst moving company ever. Lost or damaged all my family antiques, many items over 100 years old. Insured for over $30,000. Offered me $160. To settle claim, refused to take calls, were extremely rude

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