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Business Profile

Locksmith

Abes Mobile Locksmith LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Locksmith.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/29/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called their line and they sent a technician to assist me to get into my apartment that I was locked out. As soon as the technician saw my door he was in rush to get it done and he said that it will be $25 to open my door and because he said that he cannot open it lock picking because it was a door k*** he said he will have to break it and then replace it which he said the door k*** option will be determined once he took a look at the open door. He broke my door k*** and open the door and told me the best option for new door k*** is 145 and I confirmed again that it will 25 plus 145, he said yes. Once he finished he told me that the total is 453, and I was very shocked, I told him you told me its 25 to open the door and 145, where is the rest coming from, he said its 225 and 145 for new lock , then $50 for labor + tax, I explained to him that he never said 225 and then he also never mentioned any $50 fee, and he argued thats what it is and I kept talking him he said 25 and never mentioned $50 for labor and he argued with me and yelled at me to pay him bc he has another costumer to take care, I was left with no option but to pay him via Zelle, he didnt even provide a receipt or anything. I called the company back to inform them of what happened and they basically said we look into it and get back to you. They have not. Here is their website *********************************************************************************************************************************************************************************************************************************************************

    Business Response

    Date: 10/16/2023

    I dont believe it was my technician that came out.  I will investigate the matter.  If she wants she can call me directly at ********** to further help with investigation. 

Abes Mobile Locksmith LLC is NOT a BBB Accredited Business.

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