Reviews

Review Details

• Review fromAdam C

  Date: 07/29/2025

  2 stars
  This company produces units that do not perform to the advertised capabilities and will not mitigate deficiencies identified during the warranty period. I purchased a clearance item at ******* (one of their authorized resellers) which they have discontinued. The unit was manufactured in September 2024 and purchased by me one week ago from *******. Within the included material and on the box it states that MP3+G files should work, which display the lyrics on the built in screen, when placed on a USB drive. I have tried multiple sets of files including files from their partner company when they initially blamed the failure on the file. On a second call they then said they don't offer warranty on items that are clearanced by their approved seller, even though they have already received whatever agreed upon payment from ******* for the unit. The company seems quite dishonest and produces deficient products that do not match the claims for the device. Since the the item is not a final sale from ******* I can still return it even though they should honor the warranty that comes with the device. I did buy it on clearance for a great deal, which the *** said roughly "you paid 35% of ****, we are not allowed to do warranty for items at such a sale". Again they were already paid by ******* and the accompanying literature states:"THE SINGING MACHINE COMPANY, INC. warrants this product to be free from defects in material and workmanship for a period of Ninety (90) days from date of sale to the original consumer purchaser. Product will be ***aired or ***laced with a new or reconditioned product at no additional charge if it is proven to be defective within the Ninety (90) day period when said product is returned at customer expense within the warranty period."Other things seem to work well, it appears to be a common issue with their products (*******************************************************************************************************************************). Perhaps why they discontinued it.

  The Singing Machine Company, Inc.

  Date: 07/30/2025

  Mr. **** contacted our customer service department via email on 07/27/2025 at 9:51am to report he was experiencing some challenges with playing downloaded karaoke video files from his USB.  We responded to his email on 07/28/2025 at 9:18am asking him to call our customer service department for troubleshooting assistance. Mr. ***** called us on 07/28/2025 @ 3:18pm and spoke directly to me.  I don't believe he knew that he was speaking to Management.  In our conversation, I conducted troubleshooting and confirmed that he was using a USB that met the requirements needed.  I also explained to Mr. **** that this model is from our Classic Series which includes more traditional technology versus our newer products that include current and updated technology. I explained to the customer, that although we continued to reproduce this classic model throughout the years, the technology and hardware remained the same from its original introduction to market back in 2018. ***************** that due to no changes with the hardware and technology, this model may no longer be compatible and may not be able to keep up with current technology.  After troubleshooting, it was determined that the machine is not defective, and the issue is compatibility.  During my conversation with Mr. ***** he mentioned that he bought this item as a clearance because ******* had an advertisement that this product was discontinued.  *************** that the (90-************ Warranty doesn't cover compatibility issues.  Nor does the warranty cover items sold as a clearance.  Mr. **** then called our customer service department back the following day, 07/29/2025 at 1:16pm, asking for a warranty exchange after he was advised by me the day before that this wouldn't be covered under the warranty.  Mr. ***** was also told by the customer service **** Francesse, that the manufacturer warranty does not apply in this case and also reiterated the machine was a compatibility issue and that the purchase was a clearance.  At this time, we can offer the customer a Promo Code that will give him a discount toward this first purchase from our website.  We no longer have this model in our inventory.  All remaining inventory we had on hand was shipped to ******* last year 2024.  His ******* receipt he sent to us says "Electronics may be returned for refund or exchanged with receipt within 30 days.  According to the receipt, he purchased the item on 07/20/2025 so he is still within the 30-day timeframe to get a refund or exchange from ********  Thank you. 

  The Singing Machine Company, Inc.

  Date: 07/30/2025

  Mr. **** contacted our customer service department via email on 07/27/2025 at 9:51am to report he was experiencing some challenges with playing downloaded karaoke video files from his USB.  We responded to his email on 07/28/2025 at 9:18am asking him to call our customer service department for troubleshooting assistance. Mr. ***** called us on 07/28/2025 @ 3:18pm and spoke directly to me.  I don't believe he knew that he was speaking to Management.  In our conversation, I conducted troubleshooting and confirmed that he was using a USB that met the requirements needed.  I also explained to Mr. **** that this model is from our Classic Series which includes more traditional technology versus our newer products that include current and updated technology. I explained to the customer, that although we continued to reproduce this classic model throughout the years, the technology and hardware remained the same from its original introduction to market back in 2018. ***************** that due to no changes with the hardware and technology, this model may no longer be compatible and may not be able to keep up with current technology.  After troubleshooting, it was determined that the machine is not defective, and the issue is compatibility.  During my conversation with Mr. ***** he mentioned that he bought this item as a clearance because ******* had an advertisement that this product was discontinued.  *************** that the (90-************ Warranty doesn't cover compatibility issues.  Nor does the warranty cover items sold as a clearance.  Mr. **** then called our customer service department back the following day, 07/29/2025 at 1:16pm, asking for a warranty exchange after he was advised by me the day before that this wouldn't be covered under the warranty.  Mr. ***** was also told by the customer service **** Francesse, that the manufacturer warranty does not apply in this case and also reiterated the machine was a compatibility issue and that the purchase was a clearance.  At this time, we can offer the customer a Promo Code that will give him a discount toward this first purchase from our website.  We no longer have this model in our inventory.  All remaining inventory we had on hand was shipped to ******* last year 2024.  His ******* receipt he sent to us says "Electronics may be returned for refund or exchanged with receipt within 30 days.  According to the receipt, he purchased the item on 07/20/2025 so he is still within the 30-day timeframe to get a refund or exchange from ********  Thank you. 

  The Singing Machine Company, Inc.

  Date: 07/30/2025

  Mr. **** contacted our customer service department via email on 07/27/2025 at 9:51am to report he was experiencing some challenges with playing downloaded karaoke video files from his USB.  We responded to his email on 07/28/2025 at 9:18am asking him to call our customer service department for troubleshooting assistance. Mr. ***** called us on 07/28/2025 @ 3:18pm and spoke directly to me.  I don't believe he knew that he was speaking to Management.  In our conversation, I conducted troubleshooting and confirmed that he was using a USB that met the requirements needed.  I also explained to Mr. **** that this model is from our Classic Series which includes more traditional technology versus our newer products that include current and updated technology. I explained to the customer, that although we continued to reproduce this classic model throughout the years, the technology and hardware remained the same from its original introduction to market back in 2018. ***************** that due to no changes with the hardware and technology, this model may no longer be compatible and may not be able to keep up with current technology.  After troubleshooting, it was determined that the machine is not defective, and the issue is compatibility.  During my conversation with Mr. ***** he mentioned that he bought this item as a clearance because ******* had an advertisement that this product was discontinued.  *************** that the (90-************ Warranty doesn't cover compatibility issues.  Nor does the warranty cover items sold as a clearance.  Mr. **** then called our customer service department back the following day, 07/29/2025 at 1:16pm, asking for a warranty exchange after he was advised by me the day before that this wouldn't be covered under the warranty.  Mr. ***** was also told by the customer service **** Francesse, that the manufacturer warranty does not apply in this case and also reiterated the machine was a compatibility issue and that the purchase was a clearance.  At this time, we can offer the customer a Promo Code that will give him a discount toward this first purchase from our website.  We no longer have this model in our inventory.  All remaining inventory we had on hand was shipped to ******* last year 2024.  His ******* receipt he sent to us says "Electronics may be returned for refund or exchanged with receipt within 30 days.  According to the receipt, he purchased the item on 07/20/2025 so he is still within the 30-day timeframe to get a refund or exchange from ********  Thank you. 

  The Singing Machine Company, Inc.

  Date: 07/30/2025

  Mr. **** contacted our customer service department via email on 07/27/2025 at 9:51am to report he was experiencing some challenges with playing downloaded karaoke video files from his USB.  We responded to his email on 07/28/2025 at 9:18am asking him to call our customer service department for troubleshooting assistance. Mr. ***** called us on 07/28/2025 @ 3:18pm and spoke directly to me.  I don't believe he knew that he was speaking to Management.  In our conversation, I conducted troubleshooting and confirmed that he was using a USB that met the requirements needed.  I also explained to Mr. **** that this model is from our Classic Series which includes more traditional technology versus our newer products that include current and updated technology. I explained to the customer, that although we continued to reproduce this classic model throughout the years, the technology and hardware remained the same from its original introduction to market back in 2018. ***************** that due to no changes with the hardware and technology, this model may no longer be compatible and may not be able to keep up with current technology.  After troubleshooting, it was determined that the machine is not defective, and the issue is compatibility.  During my conversation with Mr. ***** he mentioned that he bought this item as a clearance because ******* had an advertisement that this product was discontinued.  *************** that the (90-************ Warranty doesn't cover compatibility issues.  Nor does the warranty cover items sold as a clearance.  Mr. **** then called our customer service department back the following day, 07/29/2025 at 1:16pm, asking for a warranty exchange after he was advised by me the day before that this wouldn't be covered under the warranty.  Mr. ***** was also told by the customer service **** Francesse, that the manufacturer warranty does not apply in this case and also reiterated the machine was a compatibility issue and that the purchase was a clearance.  At this time, we can offer the customer a Promo Code that will give him a discount toward this first purchase from our website.  We no longer have this model in our inventory.  All remaining inventory we had on hand was shipped to ******* last year 2024.  His ******* receipt he sent to us says "Electronics may be returned for refund or exchanged with receipt within 30 days.  According to the receipt, he purchased the item on 07/20/2025 so he is still within the 30-day timeframe to get a refund or exchange from ********  Thank you. 

• Review fromJohn B

  Date: 11/27/2023

  1 star
  Do not sign up for their mailing lists in any way. They make it impossible to unsubscribe. They provide an unsubscribe link, but it takes you to a web page asking you to click a button that doesn't exist. I contacted their customer support through chat and was told "Please be advised that when you were signing up for the News Letter from The Singing Machine, in the customer agreement verbiage, it's mentioned that the customer will be required to cancel their subscription themselves. Unfortunately, we are not able to cancel your subscription for you. Please try again, when you receive the next newsletter. I apologize for any inconvenience.". Chat claims they have no way to unsubscribe me. Their phone support also has no way to unsubscribe you and is blaming me for signing up for the mailing list. I have been on chat for 20 minutes and 15 minutes on phone support and they don't have the ability to unsubscribe and it can't be done through the app or web portal as a customer.

  The Singing Machine Company, Inc.

  Date: 11/27/2023

  We truly apologize for **************************** experience with attempting to unsubscribe from the News Letter subscription that he initially subscribed to.  Our goal is for the consumer to have the best experience possible. 

  ************************ contacted our customer service department today, 11/27/2023, at 10:42am by initiating a Live Chat with one of our customer service representatives.  *** ********** contacted us asking for the customer service representative to cancel his subscriptions to our News Letter Blast..  ************************, was advised by the representative, when signing up for our Newsletters, the customer agreement verbiage, informs the customer they may cancel at any time.  Our customer service representative was explaining to the customer that each News letter or email communication from The Singing Machine, gives the option to unsubscribe.  The option to unsubscribe is toward the bottom of each communication.  The customer service representative was trying to assist ************************ and apologized to him several times.  At 11:14AM during the Live Chat, the customer service representative apologized again, and responded with " I apologize, I will definitely report the issue immediately. Again I do apologize Being that the link is not working on your end, I will report it immediately.  Unfortunately, it may be due to the holidays specials.  Again, I apologize".  The customer service representative immediately brought it to my attention.  I immediately contacted our Web designer and reported the issue.  We are happy to advise, that our Web designer was able to "unsubscribe" ************************ from the News Letter subscriptions.  Mr.