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Business Profile

Investment Advisory Services

Evolution Risk Advisors, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Investment Advisory Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/30/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* A. ***** policy# *********** ( former address: ******************************).My mother passed away in 2015. My stepfather passed away in 2024. They had a homeowners policy through Universal ***************************. The Agent is ************************ located *********************************************************************************I have emailed and called numerous times.I submitted all death certificates as well as estate papers. They refuse to refund the amount of $237.

    Business Response

    Date: 07/08/2025

    We do not concur with the statements outlined in this complaint. The refund in the amount mentioned was issued on July 01, 2025, and reissued July 08, 2025, to the estate of the last-named insured on the policy. It has been communicated to the complainant that they are not listed as an insured under the policy, and therefore the refund cannot be provided to them. If a refund is to be issued directly to the complainant, court documentation authorizing such an action has been requested. As of now, the necessary documentation has not been received.

    Customer Answer

    Date: 07/09/2025

    The refund check was written out to ********* ***** (who passed away in 2015).
    My stepdad passed away in September 2024- thats when I called to cancel the policy- explaining that my mom passed away first in 2015.

    I submitted documentation that I was the executor of ******* ***** estate. 
    I requested the check be written out to the estate of ******* *****.

    I received refund checks written out to ********* *****( passed away in 2015)- I cannnot deposit this check.

    Customer Answer

    Date: 07/09/2025

     
    Complaint: 23536330

    I am rejecting this response because:

    The refund check was written out to ********* ***** (who passed away in 2015).
    My stepdad passed away in September 2024- thats when I called to cancel the policy- explaining that my mom passed away first in 2015.

    I submitted documentation that I was the executor of ******* ***** estate. 
    I requested the check be written out to the estate of ******* *****.

    I received refund checks written out to ********* *****( passed away in 2015)- I cannnot deposit this check.



    Sincerely,

    ********* ******

    Business Response

    Date: 07/11/2025

    In an effort to best  accommodate the descendants of our former insured's estate, we have conducted an additional review of the policy. Based on the documentation received on July 1, 2025, the policy has been updated, and the refund was reissued on July 11, 2025, to the estate of the last-named insured on the policy. The Complainant is advised to consult with the former insureds agent of record to obtain additional information regarding the recent changes.

    Customer Answer

    Date: 07/14/2025

    The last-named insured on the policy was ******* ***** NOT ********* (as she passed away in 2015).******* passed away in 2024.

    I need the refund check written out to the estate of ******* *****. 

    Business Response

    Date: 07/14/2025

    As noted in our July 11, 2025, response, in order to best serve the descendants of our former insured's estate, we have conducted an additional review of the policy. Based on the documentation received on July 1, 2025, the policy has been updated, and the refund was reissued on July 11, 2025, to the estate of the last-named insured on the policy.

    Currently, it appears that the Complainant has not reached out to the agent of record for further details concerning the recent changes. It is recommended that the Complainant consult the former insureds agent of record to acquire additional information regarding these updates. 

    Customer Answer

    Date: 07/14/2025

    I have reached out numerous times to ******* Insurance and was told by them to contact Evolution Risk Advisors 

    The refund check needs to be written to the estate of ******* ***** as he was the last insurer named in the policy. 
    ********* ***** passed away in 2015

    ******* ***** passed away in 2024

    Customer Answer

    Date: 07/16/2025

     
    Complaint: 23536330

    I am rejecting this response because:

    I have reached out numerous times to ******* Insurance and was told by them to contact Evolution Risk Advisors 

    The refund check needs to be written to the estate of ******* ***** as he was the last insurer named in the policy. 
    ********* ***** passed away in 2015

    ******* ***** passed away in 2024



    Sincerely,

    ********* ******

  • Initial Complaint

    Date:04/09/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Holding depreciation check, was to be released upon completion of roof. Completed approximately on 3/19/2025

    Business Response

    Date: 04/15/2025

    Dear BBB,

    Thank you for your inquiry and the opportunity to respond to the complaint. We have reviewed the matter in light of the complaint filed by the insured and we have issued and mailed a payment in the amount of $3,427.48 representing the Recoverable Depreciation on April 11, 2025.

    We appreciate the insureds patience and understanding in this matter.

    Thank you. 

     

Evolution Risk Advisors, Inc. is NOT a BBB Accredited Business.

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