Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over 20 calls/texts from Health Insurance Alliance regarding a supposed application asking if application is for individual or family. When asked to whom they wish to speak the name is always *****. Last call from ************. Im on the do not call list.

  Business Response

  Date: 07/15/2025

  Thank you for reaching out with your concern. On July 02, 2025 your information was entered
  into a website requesting assistance with locating health insurance. We are attaching
  information showing this entry.
  
  Based upon this explicit request requesting information from us, our partners and/or affiliates,
  we conducted outreach to try and connect you with a licensed agent who could assist you with
  locating insurance. Our agents were unable to reach you and were unaware of your request to
  no longer be contacted. At the time of this response, we have added your phone number to our Do Not Call list (as of July 3, 2025) and will not reach out further. If you receive any further contact or require additional assistance, please feel free to reach out directly to ************************************************** so we may assist you. 
  
  

  Customer Answer

  Date: 07/16/2025

  According to response from business I was to be added to their do not call list as of July 3rd. I am still receiving at least one call per day. I never requested health insurance information from them or any other company. They keep asking for Sonyanot me.

   

  This pertains to complaint #********

  Thank you for your help.

  *** Fernandez 

  Customer Answer

  Date: 07/16/2025

   
  Complaint: ********
  
  I am rejecting this response because:

  According to response from business I was to be added to their do not call list as of July 3rd. I am still receiving at least one call per day. I never requested health insurance information from them or any other company. They keep asking for Sonyanot me.

   

  This pertains to complaint #********

  Thank you for your help.

  
  
  Sincerely,
  
  *** *********

  Business Response

  Date: 07/17/2025

  Your request was received on July 3, 2025 and we can confirm that we have not attempted to contact the phone number that you provided ###-###-6681 since July 2, 2025.This is when you told our agent that we had the wrong number. We added the phone number you provided ###-###-6681 to our Do Not Call (DNC) list on July 15, 2025 for extra measure.

  
  Since this is a wrong number issue, someone may have accidentally mis-keyed their phone and inadvertently provided your phone number. We do suggest that you add your phone number to the National Do Not Call Registry, ************************** in an attempt to stop the unwanted calls.

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went onto their website to get information about health insurance and in two hours I have gotten over 40 phone calls from people trying to sell me health insurance. I want the calls to stop and I want to revoke my permission to use/distribute my personal information.

  Business Response

  Date: 06/30/2025

  We found no record of any calls being made to the phone number listed in this complaint. Please verify the phone number receiving the phone calls. If the phone number is different from the phone number listed in this complaint, please update us with the correct phone number. 

  At the time of this response, we have added the phone you supplied in this complaint to our Do Not Call list. If you receive any further contact or require additional assistance, please feel free to reach out directly to ************************************************** so we may assist you. We wish you the best of luck in locating insurance that will meet your needs.
  

  
  

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking for private insurance for health medical and dental. At the time I did not have option for insurance through work even though working full time- but listed as casual and not benefit eligible. This service , Universal Health Share contacted me to offer me options for private insurance. They gave me full details and stated that My providers I use would be covered the way their coverage works. I specifically asked about their plans details. I was told that I could cancel anytime , be refunded the ***** start up fee and all. After actually needing to use this service, I found out that it does absolutely nothing for me- but takes my ****** a month. I have had to pay out of pocket, I have been embarrassed and shamed . I am an intelligent person- this has been awful and wasted so much of my time . I am appalled at this whole incident . They stated they can only refund me for the last payment. Gave me an email to file yet another complaint with management- would not let me talk to managment on the phone. Sad place for us humans to be in. I even called last week to try to cancel but was talked into keeping the plan becuase the lady told me a pharmacy ( cub foods in chaska ) would be able to use their discount plan. This was also a lie and cost me another month of ****** that I cannot afford . So disappointed . So scammed . Cannot imagine what happens to people that dont know any better - wish I would have figured it out sooner. Awful treatment and misleading . Oh, and I am an ******************** Nurse at two facilities and also work at an orthopedic institute and take care of babies to the elderly- for 20 plus years I have been a nurse , through COVID - never left bedside care . I also have Petitioned for safe staffing and better practices . Slap in the face .

  Business Response

  Date: 06/12/2025

  Dear ***** *********, 
  We have been researching the issues you have encountered with your plan. To understand more about these issues and help resolve this matter for you. We would like to have one of our representatives call you to gather more information. Please send us an email to ******************************************************************* to let us know. What date and time range would be a good for you to have one of our representatives call you? We are available 9 AM 7 PM, Monday Thursday and 9 AM 5 PM, Friday.
  
  

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 13, my mom was trying to get quotes to compare on health insurance. She allowed Health Insurance Alliance to call her to get the quotes. The belligerent, rude employee she spoke with tried to start an application for her. She informed him that she did not want that but he would not close the application. Since then, the same company has called approximately 30 times per day. It is not the same person each time, but they usually use the same script so I'm sure it is the same company. They spoof the phone numbers so that it looks like a local caller. We have requested that they stop calling, but they do not honor it. I have reported them to the *** and to the state Attorney General.

  Business Response

  Date: 05/16/2025

  We have no record of any calls being made to the phone number listed in this complaint. Please verify the phone number receiving the phone calls. If the phone number is different than the phone number listed in this complaint, please update us with the correct phone number and we will promptly add it to our Do Not Call list.

  Customer Answer

  Date: 05/16/2025

   
  Complaint: 23335499
  
  I am rejecting this response because:

  The phone number ************ has been receiving phone calls. Place it on the Do Not Call list regardless of your records.
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 05/19/2025

  Your request has been received and you will be removed from all communications within 48 to 72
  hours (from the date we received your original request May 16, 2025). We appreciate your patience
  as we process your request.

  Since we have no history of calls being made to the ************** phone you provided, placing this
  phone number on our Do Not Call list will most likely not stop the calls you are receiving. We do
  suggest that you add the phone number to the National Do Not Call Registry National Do Not Call
  Registry.

  Customer Answer

  Date: 05/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filled out an online form at getmehealthinsurance.org with the intent to browse information on health insurance options. I mistakenly thought it was a government entity because .org in the **** They have called me over 30 times in 3 hours. I have asked several of the agents calling to remove my contact information from their lists and they all just hang up, then someone new calls a few minutes later. I have also emailed their compliance department requesting to opt out of any further communication but I am still receiving calls every few minutes. I see others on BBB with the exact same issue.

  Business Response

  Date: 05/16/2025

  Thank you for reaching out with your concern. On May 14, 2025 your information was entered
  into a website requesting assistance with locating health insurance. We are attaching
  information showing this entry.
  
  Based upon this explicit request requesting information from us, our partners and/or affiliates,
  we conducted outreach to try and connect you with a licensed agent who could assist you with
  locating insurance. Our agents were unable to reach you and were unaware of your request to
  no longer be contacted. At the time of this response, we have added you to our Do Not Call list
  and will not reach out further. If you receive any further contact or require additional assistance,
  please feel free to reach out directly to ************************************************** so we may
  assist you. We wish you the best of luck in locating insurance that will meet your needs.

  Customer Answer

  Date: 05/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:05/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had just moved to ********** and did a ****** search to get ***** Care/Medicaid insurance. My search led me to the Health Alliance website, where I was directed to a few questions. I could not even expect that I was led into a trap which was a SCAM website and not a legitimate website by any stretch, and once I had figured that out, they already had my phone number. Their agents are NASTY, they do not stop calling, and are aggressive and rude when you tell them to take you off. Either they blame you for entering your phone number, or they hang up when you ask to be taken off. It's truly dark and disgusting. This company should be sued into the ground.

  Business Response

  Date: 05/12/2025

  Thank you for reaching out with your concern. On May 01, 2025 your information was entered into a website requesting assistance with locating health insurance. We are attaching information showing this entry.
  
  Based upon this explicit request requesting information from us, our partners and/or affiliates, we conducted outreach to try and connect you with a licensed agent who could assist you with locating insurance. Our agents were unable to reach you and were unaware of your request to no longer be contacted. At the time of this response, we have added you to our Do Not Call list and will not reach out further. If you receive any further contact or require additional assistance, please feel free to reach out directly to ************************************************** so we may assist you. We wish you the best of luck in locating insurance that will meet your needs.

  Customer Answer

  Date: 05/13/2025

   
  Complaint: 23308956
  
  I accept you puttin me on the do not call list but I need to respond because: I made this complaint in the hope of receiving and seeing some accountability on the part of you and your business. I told COUNTLESS agents to please take me off the list, and they all either refused blatantly, or hung up, so telling me that  I could've simply told one of the thousands of agents who called me, is a lie. This seems to be a clear pattern of your business and is run like a scam. I fear for all the *** and elderly folks you reach out to who would be less internet savvy and would have to resort to changing their phone numbers to make this stop. I did not make an 'explicit request,' moreover, your company pays for ****** ads and SRO to appear as a sponsored first option when folks search for 'Obamacare' and so I clicked on it and filled out the first text blurb like anyone would, and then they accept their fate of being doomed by your scam company. 

  
  Sincerely,
  
  **** ******

  Business Response

  Date: 05/15/2025

  On May 01, 2025 your information was entered into a website requesting assistance with locating health insurance. We are attaching information showing this entry.
  
  Based upon this explicit request requesting information from us, our partners and/or affiliates, we conducted outreach to try and connect you with a licensed agent who could assist you with locating insurance. Our agents were unable to reach you on seven attempts over four days and did not exceed more than three calls on any one day. All seven attempts resulted in answering machine, voicemail or no answer. On May 07, 2025 one of our agents did connect with you and promptly placed your phone number on our Do Not Call list per your request. Our records reflect that no additional calls were made after May 07, 2025. 
  
  

  Customer Answer

  Date: 05/16/2025

   
  Complaint: 23308956
  
  I am rejecting this response because:

  At this point, I am still getting multiple calls per day, as your scamming company has given my phone number to so many insurance companies it's impossible to even be taken off every do not call list. 

   

  At this point, I would like financial compensation for the trouble and stress, as I will likely have to get a new phone number at this point. Otherwise I will join a class action. See attached proof I am still getting calls to this day. 
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:05/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filled out information on their website looking for a health insurance plan. The company then began spamming my phone number with multiple calls per hour, some clearly coming from overseas call centers.

  Business Response

  Date: 05/03/2025

  Thank you for reaching out with your concern. On April 29, 2025 your information was entered into a website requesting assistance with locating health insurance. We are attaching information showing this entry.
  
  Based upon this explicit request requesting information from us, our partners and/or affiliates, we conducted outreach to try and connect you with a licensed agent who could assist you with locating insurance. Our agents were unable to reach you and were unaware of your request to no longer be contacted. At the time of this response, we have added you to our Do Not Call list and will not reach out further. If you receive any further contact or require additional assistance, please feel free to reach out directly to ************************************************** so we may assist you. We wish you the best of luck in locating insurance that will meet your needs.

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company calls me 3 times and hour. After multiple requests to stop the calls. I get hung up on. They try to sell me subpar marketplace plans.They claim they are with the health insurance marketplace. But they are with health insurance alliance or health Sherpa

  Business Response

  Date: 04/25/2025

  Thank you for reaching out with your concern. During our review, on  April 13, 2025, at 9:47 AM EST, we noted that Mr. ****** had contacted us through our website three times; however, we never spoke with him directly and did not attempt to call him. At the time of this response, we have added you to our Do Not Call list. If you require additional assistance, please feel free to contact ************************************************** so we may assist you.
  
  
  

  Customer Answer

  Date: 04/25/2025

  first off I never contacted them. They claim to have gotten my number from the market place. 

  Are they saying they have no association with Health Sherpa or ******************?

  it seems health insurance alliance is the top group of these other groups. 
  

  if they are not in association with these group please let me know. I will make another complaint. 

  Customer Answer

  Date: 04/25/2025

   
  Complaint: 23240170
  
  I am rejecting this response because:

  first off I never contacted them. They claim to have gotten my number from the market place. 

  Are they saying they have no association with Health Sherpa or ******************?

  it seems health insurance alliance is the top group of these other groups. 
  

  if they are not in association with these group please let me know. I will make another complaint.
  

  
  
  Sincerely,
  
  ******* ******

  Customer Answer

  Date: 04/25/2025

  I dont even know what their website is. How do they know I went there three times? 
  

  They are lying and are awful people. 

  Business Response

  Date: 04/28/2025

  Thank you for your response, we understand your frustration with getting unwanted calls, but our agency has no record of calling you. Our records indicate that you reached out to us twice through our posted website number, but both times the calls were disconnected before you spoke with anyone. In an abundance of caution, we have added your number to our DNC list.

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23240170
  
  I am rejecting this response because:

   

  I did call up to have you stop after I traced your calls to me.
  Your rude customer service people, when I ask to speak with a manager or to be removed , they hang up on me. Just like your outgoing call staff. 

   

  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a quote. Someone called me within 1 minute f submitting my request. They could barely speak English and the connection is bad. A woman called back less than a minute later. She also was unprofessional and barely able to express herself in English. I told them to stop calling. Some dude called and repeated said, "Oh no, no, no, no". Since then, they have called me 57 times in 3 hours. I blocked each of the numbers they use, but that doesn't work. They use some sort of group call thing that allows them to go around blocking.

  Business Response

  Date: 04/23/2025

  Thank you for reaching out with your concern. Upon review of the point of contact listed for you, our records do not reflect any contact or attempt to contact you. 

  
  At the time of this response, we have added you to our Do Not Call list. If you require additional assistance, please feel free to reach out directly to ************************************************** so we may assist you. We wish you the best of luck in locating insurance that will meet your needs. 

  
  

• Initial Complaint

  Date:04/01/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to receive more information about health insurance plans. Upon speaking to a representative, I decided I no longer wanted to pursue working with the company. I politely asked to be removed from the call list, and was hung up on. I spoke to three other representatives who were trying to push the sale of a plan. Each time, I asked to be removed from their call list and they hung up. Within the hour, I have received 17 phone calls. I believe this is a scam.

  Business Response

  Date: 04/08/2025

  Thank you for reaching out with your concern. On April 1, 2025 your information was entered into a website requesting assistance with locating health insurance. We are attaching information showing this entry.
  
  Based upon this explicit request requesting information from us, our partners and/or affiliates, we conducted outreach to try and connect you with a licensed agent who could assist you with locating insurance. Our agents were unable to reach you and were unaware of your request to no longer be contacted. At the time of this response, we have added you to our Do Not Call list and will not reach out further. If you receive any further contact or require additional assistance, please feel free to reach out directly to ************************************************** so we may assist you. We wish you the best of luck in locating insurance that will meet your needs.

  Customer Answer

  Date: 04/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****