Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/13/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to get a quote online. Since then I have received a deluge of spam calls from different numbers. They clearly either sold my number or are spoofing their phone number to avoid my blocking. I with for them to never contact me again.

  Business Response

  Date: 10/20/2025

  Thank you for reaching out with your concern. On Oct. 13, 2025 your information was entered
  into a website requesting assistance with locating health insurance. We are attaching
  information showing this entry.
  
  Based upon this explicit request requesting information from us, our partners and/or affiliates,
  we conducted outreach to try and connect you with a licensed agent who could assist you with
  locating insurance. At the time of this response, we have added you to our Do Not Call list
  and will not reach out further. If you receive any further contact or require additional assistance,
  please feel free to reach out directly to ************************************************** so we may
  assist you. We wish you the best of luck in locating insurance that will meet your needs.
  
  

• Initial Complaint

  Date:10/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding fraudulent and malicious practices by Health Insurance Alliance.I was initially contacted by representatives of this company regarding health insurance. The offer they described sounded legitimate, so I listened to what they had to say. However, after providing my debit card information, I discovered that my account was charged for services and transactions that I did not ************ is now clear to me that this company is operating dishonestly. Their agents are taking card information under false pretenses and using it for their own financial gain. This behavior is predatory, fraudulent, and constitutes a scam.I am requesting that the BBB investigate Health Insurance Alliance and take appropriate actions to protect consumers. I would also like my case documented to warn others from falling victim to this company.

  Business Response

  Date: 10/06/2025

  Hello *******,

  Thank you for bringing this to our attention. We take these allegations very seriously. In order to research your situation thoroughly please provide the following information.

  From your statement: I was initially contacted by representatives of this company regarding health insurance.
  The date you were contacted?
  The name of the representative you spoke with?
  

  From your statement: However, after providing my debit card information, I discovered that my account was charged for services and transactions that I did not authorize.
  What charges were made?
  What date were the charges made?
  What date did you discover the charges?
  Did you report the charges to your bank?

  We look forward to receiving this information so that we can move forward with resolving this matter for you.

  Sincerely,

  Compliance Manager

• Initial Complaint

  Date:09/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I inquired for health insurance.. I had used and had Alliance in 2008. It was wonderful and extremely professional service. Came to my home issued a group insurance co-op. Serving 1099 and self Employed at group *********** 9/16/2025 ************* played the hard sale game. When I said NO and disconnected him. He called back 3 times from a private number. It got heated... I told him not yo call me anymore. His consistency and verbal badgering, I resorted to my military demeanor... listen here you MF...if I knew his location it would definitely be physical.Con men ... he stated a company that I had never heard of .. when googled nothing came up. I asked for documents to be sent... he made ridiculous excuses why that is NOT procedure.These people need to be stopped.

  Business Response

  Date: 09/17/2025

  Hello ****, 

  
  After researching our records with the information (phone number and email address) you provided. Our systems show there was no contact from our agency or agents to you. We are able to confirm that Health Insurance Alliance is not the Alliance insurance company that you need to file this complaint for. 
  Health Insurance Alliance (HIA) has not had or currently have field agents that would come to your home. Also, we could not have made your enrollment back in 2008, because HEALTH INSURANCE ALLIANCE, LLCs Date of Incorporation, was not until September 5, 2017. 

  Some suggestions, you may want to look up the name of the insurance agency that enrolled you back in 2008. There are several insurance agencies with Alliance in their name. Also, the insurance carrier of our policy might still have a record of which agency enrolled you. 

  Also, if you are still needing insurance coverage will be glad to help you.
  

  
  

• Initial Complaint

  Date:09/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accidentally contacted this business because after ****** search I mistakenly thought I was calling the official ACA. I realized my mistake and I do not wish to contact them. Ive been harrassed with constant phone calls from all different states and countries since then. I want it to stop!

  Business Response

  Date: 09/18/2025

  Thank you for reaching out with your concern. On Sept. 15, 2025 your information was entered into a website requesting assistance with locating health insurance. We are attaching information showing this entry.
  
  Based upon this explicit request requesting information from us, our partners and/or affiliates, we conducted outreach to try and connect you with a licensed agent who could assist you with locating insurance. Your request has been received, and your phone number will be removed from all of our communications within 48 to 72 hours. We appreciate your patience as we process your request.
   We wish you the best of luck in locating insurance that will meet your needs.
  
  

• Initial Complaint

  Date:09/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried multiple times to cancel this "insurance" and they refuse to cancel. I've had to cancel my credit card to stop the payments

  Business Response

  Date: 09/14/2025

  Hello *****, 

  Our research has shown that a policy was not sold to you by a Health Insurance Alliance agent. We would still like to try to help you. Do have any additional information you can provide, like the date the policy started, the name of the policy that you were enrolled in and who you were making payments to?

  Sincerely, 

  Compliance Manager at Health Insurance Alliance

• Initial Complaint

  Date:08/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/12/2025 I purchased I thought I was purchasing health insurance. Agent license #******* told me the ********************** was Aetna insurance ppo no deductible. My doctor was in their network. My ID number is ********* after midnight the insurance goes into affect then I could print my card until the real card comes in mail 7 to 10 days. When I printed the card it said ********** plus 100A through Dozer health **** Started looking up information on this found reviews that they were a scam and has taken money from alot of people. They took ****** from me.

  Business Response

  Date: 08/21/2025

  Hello ****** *******, 
  Thank you for bringing this matter to our attention. We are currently researching this issue for you. Please provide us with some additional information to assist us in our research. You were able to provide us the agent's license #*******. Do you have the agents name that enrolled you into the *************** 100A plan? Please sent this and or any additional information you can to: ***************************************************************************************************************************. 
  
  

• Initial Complaint

  Date:08/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made the mistake of filling out a form on their website to receive health insurance information. After learning via text from someone named ****** that the company is an insurance brokerage I advised that I was not interested in working with a brokerage. Like the other ********************************************** I reached out to several of their agents today and advised that I wanted my phone number removed from their system-their response was okay and to hang up. I then asked to speak with a supervisor and was told one wasnt available. This company is fraudulent. They use spoofing tactics to engage in daily harassment. My next step is to contact Consumer Affairs. As I have asked them multiple times I formally request they refrain from contacting me immediately.

  Business Response

  Date: 08/15/2025

  
  Thank you for reaching out with your concern. On Aug. 15, 2025 your information was entered into a website requesting assistance with locating health insurance. We are attaching information showing this entry.
  
  Based upon this explicit request requesting information from us, our partners and/or affiliates, we conducted outreach to try and connect you with a licensed agent who could assist you with locating insurance. Your request has been received, and your phone number will be removed from all of our communications within 48 to 72 hours. We appreciate your patience as we process your request.
  We do suggest that you add your phone number to the National Do Not Call Registry in an attempt to stop additional unwanted calls.
   We wish you the best of luck in locating insurance that will meet your needs.
  
  
  

• Initial Complaint

  Date:07/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over 20 calls/texts from Health Insurance Alliance regarding a supposed application asking if application is for individual or family. When asked to whom they wish to speak the name is always *****. Last call from ************. Im on the do not call list.

  Business Response

  Date: 07/15/2025

  Thank you for reaching out with your concern. On July 02, 2025 your information was entered
  into a website requesting assistance with locating health insurance. We are attaching
  information showing this entry.
  
  Based upon this explicit request requesting information from us, our partners and/or affiliates,
  we conducted outreach to try and connect you with a licensed agent who could assist you with
  locating insurance. Our agents were unable to reach you and were unaware of your request to
  no longer be contacted. At the time of this response, we have added your phone number to our Do Not Call list (as of July 3, 2025) and will not reach out further. If you receive any further contact or require additional assistance, please feel free to reach out directly to ************************************************** so we may assist you. 
  
  

  Customer Answer

  Date: 07/16/2025

  According to response from business I was to be added to their do not call list as of July 3rd. I am still receiving at least one call per day. I never requested health insurance information from them or any other company. They keep asking for Sonyanot me.

   

  This pertains to complaint #********

  Thank you for your help.

  *** Fernandez 

  Customer Answer

  Date: 07/16/2025

   
  Complaint: ********
  
  I am rejecting this response because:

  According to response from business I was to be added to their do not call list as of July 3rd. I am still receiving at least one call per day. I never requested health insurance information from them or any other company. They keep asking for Sonyanot me.

   

  This pertains to complaint #********

  Thank you for your help.

  
  
  Sincerely,
  
  *** *********

  Business Response

  Date: 07/17/2025

  Your request was received on July 3, 2025 and we can confirm that we have not attempted to contact the phone number that you provided ###-###-6681 since July 2, 2025.This is when you told our agent that we had the wrong number. We added the phone number you provided ###-###-6681 to our Do Not Call (DNC) list on July 15, 2025 for extra measure.

  
  Since this is a wrong number issue, someone may have accidentally mis-keyed their phone and inadvertently provided your phone number. We do suggest that you add your phone number to the National Do Not Call Registry, ************************** in an attempt to stop the unwanted calls.

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went onto their website to get information about health insurance and in two hours I have gotten over 40 phone calls from people trying to sell me health insurance. I want the calls to stop and I want to revoke my permission to use/distribute my personal information.

  Business Response

  Date: 06/30/2025

  We found no record of any calls being made to the phone number listed in this complaint. Please verify the phone number receiving the phone calls. If the phone number is different from the phone number listed in this complaint, please update us with the correct phone number. 

  At the time of this response, we have added the phone you supplied in this complaint to our Do Not Call list. If you receive any further contact or require additional assistance, please feel free to reach out directly to ************************************************** so we may assist you. We wish you the best of luck in locating insurance that will meet your needs.
  

  
  

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking for private insurance for health medical and dental. At the time I did not have option for insurance through work even though working full time- but listed as casual and not benefit eligible. This service , Universal Health Share contacted me to offer me options for private insurance. They gave me full details and stated that My providers I use would be covered the way their coverage works. I specifically asked about their plans details. I was told that I could cancel anytime , be refunded the ***** start up fee and all. After actually needing to use this service, I found out that it does absolutely nothing for me- but takes my ****** a month. I have had to pay out of pocket, I have been embarrassed and shamed . I am an intelligent person- this has been awful and wasted so much of my time . I am appalled at this whole incident . They stated they can only refund me for the last payment. Gave me an email to file yet another complaint with management- would not let me talk to managment on the phone. Sad place for us humans to be in. I even called last week to try to cancel but was talked into keeping the plan becuase the lady told me a pharmacy ( cub foods in chaska ) would be able to use their discount plan. This was also a lie and cost me another month of ****** that I cannot afford . So disappointed . So scammed . Cannot imagine what happens to people that dont know any better - wish I would have figured it out sooner. Awful treatment and misleading . Oh, and I am an ******************** Nurse at two facilities and also work at an orthopedic institute and take care of babies to the elderly- for 20 plus years I have been a nurse , through COVID - never left bedside care . I also have Petitioned for safe staffing and better practices . Slap in the face .

  Business Response

  Date: 06/12/2025

  Dear ***** *********, 
  We have been researching the issues you have encountered with your plan. To understand more about these issues and help resolve this matter for you. We would like to have one of our representatives call you to gather more information. Please send us an email to ******************************************************************* to let us know. What date and time range would be a good for you to have one of our representatives call you? We are available 9 AM 7 PM, Monday Thursday and 9 AM 5 PM, Friday.