Complaints
Customer Complaints Summary
- 90 total complaints in the last 3 years.
- 39 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I never chose a option to autoship each month! I do NOT want autoship!
Business Response
Date: 07/22/2025
July 22, 2025
RE: # ********
**** *****
To Whom It May Concern,
We are writing in response to the complaint submitted by Mr. ***** regarding his experience with our company. After reviewing his account, we can confirm that on July ******, Mr. ***** purchased our Buy One, Get One Free promotion, which included two (2) bottles of OmegaXL and a complimentary bottle of VitaminXL D3, through our website. The promotion included a subscription to our convenient monthly autoship program, which may be canceled anytime, and a 60-day money-back guarantee.On July 9, 2025, Mr. ***** contacted our customer service team to request cancellation of his subscription. Our representative promptly processed the cancellation.
In response to Mr. ****** BBB complaint, our Consumer Affairs team reached out to him directly on July 9, 2025, to address his concerns.During this communication, we clarified that purchases made through our website require acknowledgment and acceptance of the subscription terms, including the money-back guarantee, prior to checkout. Nonetheless, we have confirmed that Mr. ****** subscription has been successfully canceled.
Our goal is to provide excellent customer service to all customers. We value your business and are committed to providing you with the best possible experience. We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
Sincerely,
Great HealthWorks
****************
Ft. **********, FL 33312
************Customer Answer
Date: 07/22/2025
I cannot except the company's response until I am sure that my account is not charged again. I will know for sure by the second week of August.Customer Answer
Date: 07/22/2025
Complaint: 23574491I cannot except the company's response until I am sure that my account is not charged again. I will know for sure by the second week of August.
Sincerely,
**** *****Business Response
Date: 07/29/2025
July 29, 2025
RE: # ********
**** Palys
To Whom It May Concern,
We are responding to Mr. ****** feedback concerning his experience with our company. After reviewing his account, we can confirm that on July 7, 2025, Mr. ***** purchased our Buy One, Get One Free promotion, which included two (2) bottles of OmegaXL and a complimentary bottle of VitaminXL D3, through our website. The promotion included a subscription to our convenient monthly autoship program, which may be canceled anytime, and a 60-day money-back guarantee.On July 9, 2025, Mr. ***** contacted our customer service team to request cancellation of his subscription. Our representative promptly processed the cancellation.
In response to Mr. ****** BBB complaint, our Consumer Affairs team reached out to him directly on July 9, 2025, to address his concerns. During this communication, we clarified that purchases made through our website require acknowledgment and acceptance of the subscription terms, including the money-back guarantee, prior to checkout. Nonetheless, we have confirmed that Mr. ****** subscription has been successfully cancelled, and a confirmation email was automatically sent to his registered email address on the same date.
Our goal is to provide excellent customer service to all customers. We value your business and are committed to providing you with the best possible experience. We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
Sincerely,
Great HealthWorks
*********************;
Ft. **********, FL 33312
************Customer Answer
Date: 07/29/2025
Complaint: 23574491
I am rejecting this response because: The "autoship" seems to be a monthly charge to my Discover card and the next time they would charge it if they didn't in fact remove the "autoship" would be around August 8th. So until I see that it isn't charged to my Discover card, I cannot except their response. It's just one more week to wait.
Sincerely,
**** *****Customer Answer
Date: 07/31/2025
You had NO right to close Complaint ID: ******** at this time! There is no way to verify that the company has cancelled their scam "autoship" until August 8th. which would be the next billing date! I guess you don't care if corporations rip off the American People!Initial Complaint
Date:07/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I just want to cancel auto ship program for omega xl and I do not wish any more products in the future. I am not requesting a refund !!! I just want them to stop charging my bank account. I can not get in touch with a live agent to complete this request. I have sent numerous emails and chats requesting autoship cancelation with no success. Just make them stop auto ship and stop charging my account.Business Response
Date: 07/17/2025
July 17, 2025
RE: # ********
*** ******
To Whom It May Concern,
We are addressing the complaint submitted by *** ****** concerning her experience with our company.
Upon reviewing the account, we can confirm that *** ****** took advantage of our Buy One Get One Free promotion for two (2) bottles of OmegaXL and received a complimentary bottle of VitaminXL D3 on May 14, 2025, through our website.
On May 19, 2025, *** ****** attempted to contact our company via live chat. At that time, she was informed that no live agents were available and was advised that a representative would follow up within 24 to 48 business hours. Accordingly,on May 22, 2025, *** ****** received a follow-up email directing her to contact our ************************ via phone or live chat for assistance with her cancellation request. However, our records do not indicate any further communication from *** ****** following that correspondence.
On July 8, 2025, *** ****** reached out again via live chat and was successfully connected to our live chat support. A representative assisted her at that time,and her account was canceled on the same date.
In response to *** ******* BBB complaint, our Consumer Affairs team contacted her on July 11, 2025. She was informed that her account had been canceled on July 8, 2025, and that, in accordance with our refund policy, she was eligible for a refund. However, *** ****** declined the refund, stating that her only request was for the account to be canceled.
Our goal is to provide excellent customer service to all customers. We value your business and are committed to providing you with the best possible experience.We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
Sincerely,
Great HealthWorks
****************
Ft. **********, FL 33312
************Customer Answer
Date: 07/17/2025
Complaint: 23572369
I am rejecting this response because:I tried numerous times to reach someone by phone as advised in the emails. Your company does not make it easy to make changes to the account Nor do you make it easy to contact anyone. I do not recall receiving an option for a refund. That is why I asked to just cancel my account instead of a refund. I assumed you would not give me a refund anyway. I did receive your email confirming, you cancel my account, However it was not until after I filed a complaint with the better business bureau. I do not expect to have any more orders or charges from your company.
Sincerely,
*** ******Business Response
Date: 07/22/2025
July 22, 2025
RE: # ********
*** ******
To Whom It May Concern,
We are writing in response to Ms. ******* second letter dated July 21, 2025.
As noted in our original response, On May 19, 2025, Ms. ****** attempted to reach us via live chat. At that time, she was informed that no live agents were available and was advised that a representative would follow up within 24 to 48 business hours. Accordingly, on May 22, 2025, she received a follow-up email directing her to contact our ************************ via phone or live chat for assistance with her cancellation request. Our records do not indicate any further communication from Ms. ****** until July 8, 2025.
Our records show that Ms. ****** attempted to contact our ************************ on July 8, 2025. The first call was placed at 4:49 PM, during which she remained on hold for 13 minutes and 12 seconds before ending the call without speaking to a representative.
A second call was made at 5:01 PM,with a hold time of 5 minutes and 9 seconds, followed by a third call at 5:07 PM, during which she was on hold for 19 minutes and 9 seconds. As these calls occurred after business hours, this may have impacted her ability to reach a representative. We sincerely apologize for any inconvenience this may have caused. Later that same day, Ms. ****** successfully connected with a live chat representative, and her account was canceled.
In response to Ms. ******* BBB complaint, our Consumer Affairs team contacted her on July 11, 2025. She was informed that her account had been canceled on July 8, 2025, and that she was eligible for a refund in accordance with our policy. However, Ms. ****** declined the refund, stating that her only request was for the account to be canceled. Nonetheless, as a gesture of goodwill, a refundexcluding shipping and handling was issued on July 22, 2025, for the order dated July 8, 2025, and will be processed within 13 business days.
Our goal is to provide excellent customer service to all customers. We value your business and are committed to providing you with the best possible experience.We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
Sincerely,
Great HealthWorks
****************
Ft. **********, FL 33312Initial Complaint
Date:07/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My 84 year old mother-in-law purchased this product off a commercial she saw on television. She has dementia and lives in a nursing home, she can not take any over-the-counter products. The facility was kind and called the company to cancel the order. They never refunded the order, or closed the account. We received another charge on her banking account, this month, and called the company and they claim they can not find the charge at all. They are refusing to refund the money. She lives on her social security and only has $100 a month to live on. The balance of the refund should be $123.82, minus shipping.Business Response
Date: 07/16/2025
July 16, 2025
RE: # ********
***** K ******
To Whom It May Concern,
We are addressing the complaint submitted by *** ****** concerning her experience with our company. Upon reviewing the account, we can confirm that *** ****** took advantage of our Buy One Get One Free promotion for two (2) bottles of OmegaXL and a complimentary bottle of VitaminXL D3 on April 10, 2025.On July 3, 2025, *** ****** contacted our company to report an additional charge. Our representative informed her that her subscription had been cancelled on April 23, 2025, and a refundexcluding shipping and handlingwas processed on July 1, 2025. We verified that no further charges have been applied to her account.
In response to *** ******* BBB complaint, our Consumer Affairs team made an attempt to contact her directly on July 7, 2025, to address the concern she raised. Although we were unable to reach her, a voicemail was left informing *** ****** of the cancellation of her subscription.
Our goal is to provide excellent customer service to all customers. We value your business and are committed to providing you with the best possible experience. We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
Sincerely,
Great HealthWorks
****************
Ft. **********, FL 33312
************Customer Answer
Date: 07/16/2025
Complaint: 23553108
I am rejecting this response because: two reasons, they never refunded the money and they never called and left a voicemail. I am still looking for the refund of $61.61.
Sincerely,
****** ******Business Response
Date: 07/23/2025
July 23, 2025
RE: # ********
****** ****** on behalf of ***** K ******
To Whom It May Concern,
We are responding to the feedback from Ms. ****** concerning a refund from our company. Upon receipt of this response, we contacted Ms. ****** and were happy to have spoken with her. During our conversation, we reviewed her account thoroughly. We can confirm that Ms. ****** placed only one order with our company on April 10, 2025. A full refund for this order was issued on July ******.We understand Ms. ****** was expecting a second refund. As explained during our call, our records indicate there was only one charge, for the order placed on April 10, 2025. Therefore, a second refund is not applicable as there was no second charge. We encourage Ms. ****** to review her bank statements for the refund issued on July 1, 2025. If she believes there was another transaction or account, we welcome her to provide additional details,and we will be happy to investigate further. Alternatively, she may wish to contact her financial institution to confirm that only one charge from our company was processed on April 10, 2025.
Our goal is to provide excellent customer service to all customers. We value your business and are committed to providing you with the best possible experience. We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
Sincerely,
Great HealthWorks
****************
Ft. **********, FL 33312
************Customer Answer
Date: 07/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:06/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i do not want product autoshipped to me every month and i cannot remove my credit card info on their website because the option is NOT AVAILABLE ??????Business Response
Date: 07/09/2025
July 9, 2025
To Whom It May Concern,
We are addressing the complaint submitted by Mr. ******* concerning his experience with our company.Upon reviewing the account, we can confirm that the customer took advantage of our Buy One Get One Free promotion for two (2) bottles of OmegaXL with automatic enrollment in our monthly subscription program, through our website on June 24,2025.
On June 25, 2025, we received confirmation that Mr. ******* successfully canceled the subscription through our online portal. We want to assure the customer that their account is now fully canceled, and no further shipments or charges will occur.
Regarding Mr. ******** concern about removing his credit card information from the website, we apologize for any confusion. For security reasons and to protect customer privacy, credit card details are not stored in a way that allows manual removal through the customer-facing portal. However, once a subscription is canceled, no future charges will be processed to the customers payment method on file. ********** is eligible for our 60-Day Money-Back Guarantee. To receive a refund, please follow the instructions provided in the original package. Once we receive the return, if timely, a refund will be issued to the original form of payment for the full purchase price (less shipping and handling).
Our goal is to provide excellent customer service to all customers. We value your business and are committed to providing you with the best possible experience.We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
Sincerely,
Great HealthWorks
****************
Ft. **********, FL 33312
************Customer Answer
Date: 07/11/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** *******Initial Complaint
Date:06/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I do not like auto shipment nor do I want the new shipment, which you have told me is ready to ship. This shipment was not requested nor did I give you permission to automatically charge to my credit card. Do not send any further shipments. Refund the money just removed from my bank!! Thanks!!Business Response
Date: 06/26/2025
June 26, 2025
RE: # ********
****** ********* Sr.
To Whom It May Concern,
We are writing in response to the complaint submitted by ***************** regarding his recent experience with our company.
After a thorough review of the account, we confirm that ***************** placed an order on May 24, 2025,through our website under the Buy One, Get Two Free promotion. This offer included two (2) bottles of OmegaXL and a complimentary bottle of VitaminXL ***** part of the promotion, enrollment in our monthly auto-ship program was included, which can be canceled at any time. The promotion is also backed by our 60-day money-back guarantee. All purchases made through our website require customers to acknowledge and accept the subscription terms, including the money-back guarantee, prior to completing the transaction.
On June 17, 2025, ***************** contacted our customer service department by phone to cancel his account and request a refund for an order that had already been shipped. During the call, our representative began explaining the 60-day money-back guarantee and the return process. However, the call was disconnected before the representative could complete the explanation.
Following this, our representative attempted to return the call but was unable to reach *****************, and a voicemail was left. The account cancellation was then successfully processed as requested.
In response to *****************'s BBB complaint, our Consumer Affairs team also attempted to reach him directly that same day but was again unsuccessful. A voicemail was left with our direct contact number should he wish to discuss the matter further.
Our goal is to provide excellent customer service to all customers. We value your business and are committed to providing you with the best possible experience.We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
Sincerely,
Great HealthWorks
****************
Ft. **********, FL 33312
************Initial Complaint
Date:06/11/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After several months of trying, I still cannot get them to cancel my subscription.Business Response
Date: 06/26/2025
June 13, 2025
RE: # ********
**** *********
To Whom It May Concern,
We are addressing the complaint submitted by *** ********* concerning his experience with our company. Upon reviewing the account, we can confirm that *** ********* took advantage of our Buy One Get One Free promotion for two (2) bottles of OmegaXL and received a complimentary bottle of VitaminXL D3 on November 9, 2024, through our website.
On March 9, 2025, *** ********* submitted a request via email to cancel his subscription. On March 11, 2025, ************ was sent an email confirmation directing him to our ************************ via phone or live chat to assist with cancelling his subscription. Subsequently, between April 10, and May 12, 2025, *** ********* made additional attempts to contact our company via email. Regrettably, Ms. ***** missed the opportunity to connect with our live chat.
In response to *** ********** BBB complaint, our Consumer Affairs team made an attempt to contact him directly on June 13, 2025, to address the concern he raised. Unfortunately, we were unable to reach him. However, a voicemail was left informing *** ********* that his subscription has been cancelled.
Our goal is to provide excellent customer service to all customers. We value your business and are committed to providing you with the best possible experience. We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
Sincerely,
Great HealthWorks
****************
Ft. **********, FL 33312
************Customer Answer
Date: 06/27/2025
Complaint: 23456655
I am rejecting this response because:There are numerous other complaints from people who tried to cancel the subscription but kept getting the product, and getting payments deducted from their accounts.
I acknowledge that the company finally cancelled my subscription. I am very displeased and frustrated with the length of time
It took.
Sincerely,
**** *********Initial Complaint
Date:06/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received first order of Omega XL and 5 days after receiving (5/17/2025) I cancelled auto shipment by phone *************) and via email. On 5/19/2025 I received notification from them that they received my ***********, 6/9/2025 they sent me notification that they sent a refill and I checked with my credit card and they have already sent a charge to Visa.I have called them repeatedly and sent emails to them today with no reply.Obviously they dont honor customers requests and need to be held accountable. Maybe because I am a senior citizen they think I can be taken advantage of. I would greatly appreciate anything you can do to help me with this financial situation. They sent me notification that they sent the refill and I checked my credit card and they have already sent a charge to Visa.I have called them and sent emails to them today with no reply obviously they dont honor citizens customers request, and need to be held accountable, maybe because I am a senior citizen. They think I can be taken advantage of. I would greatly appreciate anything you could do to help me with this financial drain.Sincerely ********* ( *****) ***** ************ *****************Business Response
Date: 06/24/2025
June 24, 2025
RE: # ********
********* *****
To Whom It May Concern,
We are addressing the complaint submitted by Ms. ***** concerning her experience with our company. Upon reviewing the account, we can confirm that Ms. ***** purchased our Buy One Get One Free promotion for two (2) bottles of OmegaXL and received a complimentary bottle of VitaminXL D3 on May 15, 2025.On May 17, 2025, Ms. ***** submitted a request via email to cancel her subscription. On May 21, 2025, Ms. ***** was sent an email confirmation directing her to our ************************ via phone or live chat to assist with cancelling her subscription. Subsequently between May 19 and June 9, 2025, Ms. ***** made several attempts to contact our company by phone. Unfortunately, in each instance, she disconnected the calls prior to connecting with an agent who could assist with her request.
In response to her BBB complaint, our Consumer Affairs team contacted her directly on June 11, 2025, to address the concern she raised. ******** is still within our money-back guarantee period allowing her to return our product for a refund, excluding shipping and handling. Nevertheless, a courtesy refund of $74.88 has been processed for Ms. ****** most recent order (less shipping and handling). Please allow 1-3 business days for processing.
Our goal is to provide excellent customer service to all customers.We value your business and are committed to providing you with the best possible experience. We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
Sincerely,Great HealthWorks
****************
Ft. **********, FL 33312
************Initial Complaint
Date:05/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Your auto-ship service over supplyed me. On 4-19-25 you charged me $76.93 for two bottles of Omega XL. I still had 4 bottles left. I stoped the auto-ship. It's supposed to restart shortly. I don't want anymore product and I want to return the 6 bottles that remain for a refund of $ ******. Your prompt responce would be appreciated. Most sincerely, ****** ********.Business Response
Date: 06/09/2025
June 9, 2025
RE: # ********
****** ********
To Whom It May Concern,
We are addressing the complaint submitted by *** ******** concerning his experience with our company. Upon reviewing the account, we can confirm that *** ******** took advantage of our Buy One Get One Free promotion for two (2)bottles of OmegaXL and received a complimentary bottle of VitaminXL D3 on February 23, 2025, through our website. Additionally, *** ******** called on March 9, 2025, and again purchased our Buy One Get One Free promotion for two (2) bottles of OmegaXL along with another complimentary bottle of VitaminXL D3.On April 3, 2025, *** ******** reached out to our company and was informed by our representative that he had two active subscriptions, which he acknowledged. On May 5, 2025, *** ******** contacted us to cancel both subscriptions.However, he was presented with the option to reduce the product quantity to one, and both subscriptions were postponed to July 19, 2025, which he also accepted.
On June 2, 2025, I called *** ******** regarding the six bottles he wished to return. According to the terms of our money-back guarantee, *********** was informed that he is not eligible for a refund as he is outside the money-back guarantee period. Nevertheless, a courtesy refund of $69.98 has been processed for *** ********* most recent order. Please allow 1-3 business days for processing.
Our goal is to provide excellent customer service to all customers. We value your business and are committed to providing you with the best possible experience. We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
Sincerely,
Great HealthWorks
****************
Ft. **********, FL 33312
************Customer Answer
Date: 06/20/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ********Initial Complaint
Date:05/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Back in mid February of 2025, I purchased a bottle of Omega XL capsules (300 count). I used it for approx 45 days but it really didnt work well for me. Great Healthworks advertises a 90 day money back guarantee. I spoke with their customer service representative who said that I should return the unused product to them with a tracking number and an Order number and that my refund would be processed within a couple of weeks. I did exactly as they instructed. I checked my credit card statement for 2 billing cycles and they never refunded my $201.90 that I paid for the product. I sent it to the exact address that they sent me in an e-mail and the **** tracking system shows that it was delivered to them on April 3, 2025. Clearly they dont honor their guarantee policy.Customer Answer
Date: 05/28/2025
YOU MAY CLOSE THE COMPLAINT PLEASE. GREAT HEALTH WORKS FINALLY REFUNDED ME MY MONEY BUT IT TOOK 2.5 MONTHS TO COMPLETE. THANK YOU FOR YOUR ASSISTANCE.Initial Complaint
Date:05/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 5/25/2025 I was watching TV saw the advertisement about Omega XL for $39.95 you get 2 Bottles of 60 Tablets each and a bottle of D3 Vitamin. I want to try it because I have arthritis and stiffness in my knees. I called ************ spoke with ***** whom I gave all my payment, billing and mailing information my total was going to be $50.42 but he stated in order to get this promotion I need to be enrolled into auto pay. But this is false advertisement because it does not mention this on TV. TV shows many people who has benefited from taking Omega XL but it does not say you have to be on auto pay. So I want to let BBB know that this is false advertising and they need to make this right and live up to what they say. They have all my information and I think it is very very unfair to do this. I would like my product delivered to the address I provided for the price advertised On dont like working with dishonest companies. I like people I can trust.Business Response
Date: 06/10/2025
June 10, 2025
RE: 23376574
******* ******
To Whom It May Concern,
We are addressing Ms. ****** complaint regarding her experience with our company. After a thorough review, we can confirm that Ms. ****** reached out to our company to inquire about placing an order for the Buy One Get Two Free promotion which includes two bottles of OmegaXL (one of which is free) plus one complimentary bottle of VitaminXL D3 on May 25, 2025 on the first order. The representative explained the terms and conditions of this promotional offer, which requires enrollment in our auto-ship program. However, no order was made, and none of Ms. ****** billing, payment, or shipping information was retained or saved in our system.
Upon receiving this complaint, we reached out to Ms. ****** and were pleased to have spoken with her. We explained, as had previously been communicated by our agent, that the Buy One Get Two Free promotion was only available with enrollment in our auto-ship program, and that a one-time order does not come with the free bottles. Furthermore, we also let Ms. ****** know that she can purchase our products through ****** or ********
We regret that Ms. ****** did not have a favorable experience. Our marketing practices are designed to be transparent and informative. Our advertising materials (including our TV advertisements) clearly identify when promotional offers are available only on first order with enrollment in our auto-ship program. The terms and conditions of our promotional offers, including any details regarding enrollment in our auto-ship program are communicated to customers during the ordering process prior to placing their orders. Our goal is to provide excellent customer service to all customers. We value your business and are committed to providing you with the best possible experience. We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
Sincerely,
Great HealthWorks
****************
Ft. **********, FL 33312
************Customer Answer
Date: 06/10/2025
I was not happy with the phone call I received. I feel like the company has false advertisement so nothing was resolved. I thank you. I hope you have a good day.
Complaint: 23376574
I am rejecting this response because:
Sincerely,
******* ******
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