Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My battery for my golf cart was not charging correctly so I called the dealer where i purchased the cart and they told me that a battery would be covered under warranty and they can pick up the golf cart but i have to pay for transportation. I agreed and they picked up the cart. They tested the battery and they said that nothing was wrong but now they are trying to charge me for labor of $298. They did tell me that I would have to pay for transport but no one told me I would have to pay for any labor if the battery was not defective. The work order they sent me showed the amount for transport but they never gave me any estimate for labor for this warranty item. I told them I was not going to pay and the owner told me that they were going to lien the golf cart and i would have to pay for attorneys and the labor now. I am attaching the original work order and then the invoice they are now trying to charge me. I never authorized or signed any work that authorized a labor charge. Only thing i authorized was the transport fee.

• Initial Complaint

  Date:03/04/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a cart less than a year ago, ever since I have had this lemon golf cart it's been issues i was told by the salesman the cart was great everything was changed out, I have brought the cart back several times to get apparently fixed, they were supposed to change the carburetor well it's still giving the same issue as before sputtering in traffic and it's dangerous, I have driven the cart a total of maybe 6 times if that. My concern is that the cart needs to be taken back I also had an issue with the top hood that collapsed due to heavy rain, and the top folded in on me, it's just one thing after another. I would like to get out of this cart, and they can have it, they need to put everything new on it and sell it someone else. This is a bad experience for a first-time purchaser been a bad experience, it's been sitting collecting dust. I would need them to do the right thing they can get it back honestly its not serving me any purpose. It's become a DAM headache.

  Business Response

  Date: 03/18/2025

  Customer was contacted and agreed to retract her statement. Her unit was picked up and serviced. We are waiting for her to bring in the keys to finish the work. Waiting for the customer. 

  Customer Answer

  Date: 03/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The cart is being repaired and will be delivered to me this week going forward. They were very understanding of my concern and agreed to help me and I appreciate it! 
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:11/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a golf cart that was advertised as a new car. When the cart arrived, it was scratched heavily, had faulty breaks, and was not in the condition stated by the seller. We complained to the seller, who accepted the return of the car. When we went onsite twice to attempt to ride in the car after repairs, it was not available for us to drive. The seller stated "he would not recommend that we take the cart back because we now know it has problems. If I sell it to someone else, they will not know it has problems." The last time I went onsite, the only resolution they offered was me to take a different model cart which I did not like the style, driving, or quality of.... so I am requesting refund of the full amount of the cart. This has been going on for almost six months now... and the cart has been with the seller during this time.

  Business Response

  Date: 12/12/2023

  ** style="background: white; margin-top: 0in;">To Whom it may concern, we received your inquiry concerning Mr. ******************** on 12/10/23. Case number 20915839. 

  ** style="background: white; margin-top: 0in; margin-bottom: 1rem;"> The customers statement of the facts is erroneous. As the documentation attached will explain in detail, this was a previously new untitled 2022 Evolution Flame Red D3 VIN *****************, Stock number 100125. 

  ** style="background: white; margin-top: 0in; margin-bottom: 1rem;"> 1. ************. Signed the Vehicle Purchase Agreement on the bottom right side (attached), noting that the car had scratches on it. He also signed all of the ******* ********** of ******* and Motor Vehicle paperwork, evidencing that this was a new car purchase. We picked **************** vehicle up from ********, and had the entire car repainted, by Factory Finish Body Shop in ***************, **. Once the car was returned to the Dealership, once the paint job was completed, the brakes were adjusted, and the car was quality control checked. We offered ************ the opportunity to now trade in his pre-owned car for a new Evolution D5, he refused to pay the difference for the new car and demanded his money back. As our purchase agreement specifically states all new car sales/pre-owned cars sales are final. NO EXCEPTIONS. ************ threaten my staff with that he was going to *** us and that he hired an attorney and filed a complaint with the BBB. Being a car dealer for over 40 years this is not my first go around with customers who are inherently difficult, the matter after speaking to our attorneys is now a civil matter.  **************** vehicle was returned to him in ******** *******, on December 2, at 9:45am. A this point we have exhausted all of our efforts to resolve this matter. Should ************ decide to litigate he should govern himself accordingly. All of the documentation speaks for itself.

  ** style="background: white; margin-top: 0in; margin-bottom: 1rem;"> Most Sincerely. 

  ** style="background: white; margin-top: 0in; margin-bottom: 1rem;"> ****************************, President/Dealer 

  ** style="background: white; margin-top: 0in; margin-bottom: 1rem;"> Golf Car Depot Holdings, LLC

  ** style="background: white; margin-top: 0in; margin-bottom: 1rem;"> 6500 ************,

  ** style="background: white; margin-top: 0in; margin-bottom: 1rem;"> *************, ** 33309

  ** style="background: white; margin-top: 0in; margin-bottom: 1rem;"> Direct- ************

  ** style="background: white; margin-top: 0in; margin-bottom: 1rem;"> Dealership- ************

  **> 

  **> 

  **> 

  *********************

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a new Epic golf cart on Saturday, February 11th, 2023 under the agreement that they guarantee its delivery to out home on Valentines day, February 14th, 2023.After not meeting their part of the agreement we verbally and through multiple emails canceled the order and requested they credit back to our bank **** card over $17,000.00 that they charged ** without ** ever receiving/ or taking possession of the golf cart.The refund was agreed to by the general manager who apologized for the issues we have had and he said our funds would be returned back to our bank card.We later that same day received a phone call back by the ** who again apologized and said, unfortunately the store owner has told him to tell ** he refuses to refund our money.We made several attempts to resolve this and have had total agreement with the employees of golf car depot that our funds will be returned to ** but everything was stopped by the business owner who called ** and reiterated to ** that he refuses to cancel the order and credit our money back to our bank card.