Business ProfileforNatuzzi Florida, LLC

1. We received the sofas in July 2021. We noticed the slantedness right away, but weren't sure if it was just how they were.2. As the months went by the leather started sinking in more and more and the slanting/warped look and feel got worse. Note that only two of us use this couch where we get an hour or two in it off and on at night, at most. Note this is supposedly a high quality $6,000 reclining leather sofa. 3. In December we called Baers (around 12/15). And on December 21st, Natuzzi finally reached out to us.4. The Natuzzi technician was not scheduled to be available until January and he came on January 10. That technician came in with a stack of foam, which I guess was not enough to do the work he saw was required. He looked at one of the recliners only. After about an hour he informed us that he did not have the parts or enough materials to fix it, and that the unit was defective. He said it was best if the entire set was taken to the shop to be worked on, but that would leave us with nowhere to sit. So he said he would file a report and that he would come back.5. Natuzzi shipped new parts which didn't arrive until April 23. Repair was scheduled for May 11. Again the parts sent were defective.6. Natuzzi requested replacement parts set to arrive end of June. Now estimated (not guaranteed) arrival isn't until end of August, with no way of knowing if these parts won't be defective after sitting in a container ship coming from ***** for months. I have been waiting for this to be fixed since last year. At this point the defective item should have been replaced, but it seems easier to make me hope that sending the same defective foam over and over again for a $6,000 sofa is good customer service.