We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Financial Services

Liberty Settlement Funding
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/11/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Really should be illegal that the company is allowed to send papers like they missed a delivery and to call the company. My mother and father who are elderly received in mail one for each and were worried they missed the delivery truck or something bad had happened . Not sure how it's possible for the company to deliver that lie and not show the name of the company either. You need to remove anyone from the address from the picture below as we refuse anyone lying to get customers.

    Business Response

    Date: 06/19/2024

    Liberty Settlement Funding is in the business of helping people overcome liquidity challenges in times of need.  Liberty has grown and continues to grow because our customers and potential customers trust us and are happy with our customer service.  Accordingly, ********************** appreciates this opportunity to respond to ************ and apologizes for any inconvenience she or her parents may have suffered.  We value our customers, our potential customers, and their privacy.  Pursuant to this request, we removed ************** contact information from our mailing lists and implemented measures to ensure she or her parents are not contacted further.  

    Customer Answer

    Date: 06/20/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:02/20/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been getting completely unsolicited calls and spam mailers from this company for many years, and it has got to stop. I am on the do not call registry and have never given my permission to be on any type of mailing or call list of this company or any other company like it. I want my information removed from this companys database. The predatory and deceptive marketing practices that Liberty Settlement Funding and other similar companies engage in are quite frankly disgusting. If they were actually helping people like their canned response claims, they wouldnt need to trick people into calling them by designing the mailers look like an IRS notices or other official, legitimate documents.

    Business Response

    Date: 02/28/2024

    Liberty Settlement Funding is in the business of helping people overcome liquidity challenges in times of need.  Liberty has grown and continues to grow because our customers and potential customers trust ** and are happy with our customer service.  Accordingly, ********************** appreciates this opportunity to respond to ******************** and apologizes for any inconvenience she may have suffered.  We value our customers, our potential customers, and their privacy.  Pursuant to this request, we removed Ms. ********* contact information from our mailing lists and implemented measures to ensure she is not contacted further.  

    Customer Answer

    Date: 02/28/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:10/24/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Liberty Settlement Funding has been sending me fraudulent, misleading mail for six years. They send me mailers that look like delivery slips or like late bills, saying "URGENT: MISSED DELIVERY" or "SECOND ATTEMPT TO CONTACT: PLEASE CALL." But they're a company that buys settlements from victims of personal injury for cash. Their mailers never include their company name or any identifying information besides their address--you'd never know who it's coming from if you didn't research. Their marketing is misleading and relentless; I receive dozens of these postcards and letters from them a year. Their reviews on ****** are full of people complaining about the same issue. This is predatory and needs to stop.

    Business Response

    Date: 11/01/2023

    Liberty Settlement Funding is in the business of helping people overcome liquidity challenges in times of need.  Liberty has grown and continues to grow because our customers and potential customers trust ** and are happy with our customer service.  Accordingly, ********************** appreciates this opportunity to respond to **************** and apologizes for any inconvenience she may have suffered.  We value our customers, our potential customers, and their privacy.  Pursuant to this request, we removed Ms. ******* contact information from our mailing lists and implemented measures to ensure she is not contacted further.  

Liberty Settlement Funding is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.