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Business Profile

Cruises

MSC Cruises, Inc.

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for MSC Cruises, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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MSC Cruises, Inc. has 3 locations, listed below.

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    Customer Review Ratings

    1.15

    Average of 61 Customer Reviews

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    Review Details

    • Raef K

      Date: 07/25/2025

      The worst experience ever force ppl to pay for their items , the are clearly broken n blaming kids they broke it dont buy s*** From all their items are second hand made from china making them look pretty but its all fake their diamonds tainted in blood , designer items are fake. *** cruise is the worse ever save ur money go spend a few dollars more I guaranteed a better travel experience with either royal or Caribbean .

    • Eduardo P

      Date: 07/14/2025

      We are a registered travel agency (**************************) and have worked with many cruise lines, but our experience with MSC Cruises commission payment process has been deeply disappointing.MSC currently uses Paymode-X to process commission payments a platform that is extremely unreliable, unresponsive, and nearly impossible to work with. For several months, we have tried to register and update our company information with *******-X, without success. The system blocks us from completing the registration, and their support is non-existent: hours on hold, no returned calls or emails.What is more concerning is that *** has not taken accountability for ensuring their partners are paid properly. We have contacted MSC multiple times, sent an updated W-9, and followed all instructions. Still, our payments remain unresolved, and our new address has not been updated in their ********* an agency, we rely on timely payments to continue promoting and selling cruises. **** lack of follow-through and poor choice in payment vendor is hurting relationships with their travel partners.We hope *** reconsiders their use of Paymode-X and starts providing better support to the agencies that help grow their business.

    • Ana S

      Date: 07/13/2025

      No extension on my bed board head to my sleep pad machine it is crazy. They bring to me the extension but it is no safe if we need to walk to bath room could be felt down . Also , the hair dryer with the tape to work. The quality to premium package drink is no premium (it is medium quality).the organization in the restaurant is no good , the spaces on salsa to Latin peoples misin is too tiny. They must be improving many things

    • Kristen C

      Date: 06/06/2025

      I NEVER write reviews, ever, but I need to now. Im only giving 1 star because negative stars are unfortunately unavailable. DO NOT BOOK WITH THEM!! Ive been waiting since MARCH for a refund on a cruise I had to cancel for 1/26. Ive been lied to by everyone in every department abt the turnaround time of refund. In the interim I had an issue with the bank I needed to update the account number which they said they did. They tried to refund the money back to the account that I told him I had the issue with after I updated it with them about three weeks ago. I was then told that I could fill out a wire form and I would have my refund back to me the beginning of June. I called the beginning of June a few days ago and asked for the wire form that they said that they were going to email but never did. I followed the directions and filled out the wire form only to find out that it was an expired wire form when I asked them if they received it the next day. They updated the wire form and apologized for the inconvenience and did it over the phone for me and I was told that I would have the funds back in my account the next day seeing as how the money was already in there and available for them to just wire it. ****. Lied to again. Instead I was told its going to be 14 business days and it was escalated and the person who I spoke to in resolutions was extremely condescending. They told me there is nothing they can do. Do yourself a favor and stay away from these people. They are crooks.

    • Yanet M

      Date: 06/03/2025

      I made a reservation about 8 months before the date. Six months before, I needed to cancel; I believe that's a long time in advance, so there would be no excuses since my reservation's insurance specifies that I can cancel. The agent who assisted me guaranteed that my refund would be 100%. Once the cancellation was made, $316 remained which was not refunded. I asked if the call was recorded because he guaranteed that they would refund everything. I hope that the BBB can help me get my money back. And I will never sail with this cruise line again.

    • Samuel R

      Date: 04/18/2025

      My wife and i went on a 7 days cruise to the carribean and the ship could not stop on the bahamas private island and stuck on the ship for 3 days. The steak served on the evening was precooked and when asked to have it medium rate they always gave you well done and hard to eat. My main complaint is that we went to guest services and requested to have hotel service charge removed because we would pay the room attendant separate, they forgot to make the adjustment. When I asked for the onboard account statement it showed that they did not removed the amount of $224.00 as requested. We tipped the workers cash and they went on to charge us additional. I have been on other cruises in the past but this is the first time with MSC cruise and the last for going through and unpleasant and disappointing experience. I even call to follow up to no avail.

    • Jennifer O

      Date: 02/24/2025



      DO NOT BOOK AN MSC CRUISE. We cruised on MSC Meraviglia from 2/16/25 - 2/23/25. We were unable to make our first stop at Port Canaveral due to poor weather conditions. What we weren't told is that was the port that we'd get our provisions. We ran out of food, alcohol AND water. The food was disgusting (even before we ran out). If you eat at the buffet, you're basically just looking for the least disgusting thing on the buffet. My last night there I ate french fries and rice. We couldn't wait to get off the ship to get a real meal. We only got to stop at 2 of our ports, on a 7 day cruise. For the inconvenience of missing an entire port and running out of food, alcohol and water, they offered each stateroom an $100 credit to use on ship. We had 4 people in our room, so their resolution was to give us each $25. In my opinion, that is an INSULTING offer. I've been on many cruises. The appeal to taking a cruise is the amazing food and drinks. We had none of that. I have never regretted spending on a vacation until now. I believe MSC Cruises owes me a partial refund due to the terrible experience provided.

    • Ronit G

      Date: 02/03/2025

      For your own sake, please do not book with MSC. They do not respect their loyal customers. We are seniors. I am a cancer patient who has been now on an ongoing 1.5 years treatment of chemotherapy.Until now, every year, we travel with MSC. Alone or with family members. In December 2023, we booked 4 rooms at the yacht club for us and our adult children. In December 2024, we toured with my sister and brother-in-law for 7 nights. During the trip, I booked a 4-night sail for March 2025 for me and my husband and deposited $198. As a result of the chemo, I have "chemo brain" and was relying on an reminder email from MSC for final payment. It never came. Today, I called to find out about it and I was told that the payment date was Jan 27 and that my reservation was canceled. I was ready to pay fully today and reinstate the trip, but I was told it was impossible. I explained that I accepted the $198 loss but would like to book again with the exact terms of discount and credit that I was offered before, and I was told there was nothing they could do for me. Spoke to two agents and received the same answer twice. I will not book with MSC again. They lost a very loyal customer. Is there any suggestion for another Cruise line that treats their loyal customers better?

    • Raymond R

      Date: 01/21/2025

      Disappointing Experience with MSC Cruise I recently sailed with MSC Cruise, and unfortunately, my experience was far from satisfactory. The main attraction of our cruise was a visit to their private island, which we were unable to access due to weather conditions. However, the irony is that on the day we docked, the winds were even stronger, yet they managed to dock without issue. This inconsistency was frustrating and *********** make matters worse, when I approached the manager to discuss the situation, I was met with a complete lack of willingness to resolve the issue and empathy. There was no offer of credit or discount for missing out on what was supposed to be the highlight of our trip. The manager's indifference and the company's failure to accommodate or compensate for this inconvenience left a sour taste in what should have been a memorable vacation.I expected better customer service and accountability from ********** and am disappointed with how this situation was handled. I typically travel with large groups, in this case, we were 11 individuals, we will take our business elsewhere for our next cruise.

    • Danasia K

      Date: 12/27/2024

      Urgent Appeal for Immediate Refund and Compensation Due to Double Booking Error Dear MSC Cruises Customer Service,I am writing this letter out of pure frustration, heartbreak, and desperation. I am a student, and I have worked tirelessly for months doing DoorDash to save up enough money to surprise my single-parent mom with a cruise for her birthday. This cruise from **********-**** was supposed to be a rare opportunity for us to spend quality time together, to celebrate her, and to give her a well-deserved break. But thanks to an error on your end, this dream has now been turned into a financial and emotional nightmare.MSC Cruises charged my account $413.78 due to a double booking. Originally, I made the payment with my debit card, but *** claimed it didnt go through and called me the very next day. Your team convinced me to use another card and assured me that the original payment would be refunded. You promised me I would get my money back, but instead, I have been left with nothing, and no one is willing to help. Ive called several times, desperate for a resolution, but every attempt to contact you has been met with no *********** a result of this double booking, I am now facing an even more devastating financial situation. Im from ********** and was planning to fly to ***** for the cruise, but with the money you took from me, I can no longer afford the flights. And now, because of the last-minute change, the prices for flights have soared far beyond what I can afford. This is a cruel and unnecessary situation, and its completely unfair, especially when MSC Cruises has shown no care or consideration for the stress and financial strain youve placed on me and my family.I am beyond frustrated, but more than that, I am heartbroken. My mom has worked so hard to raise me, and I wanted this trip to be a special surprisea gift for her birthday, and our first-ever cruise together.h.t swiftly.Sincerely, ******* *****

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