Complaints

This profile includes complaints for Connect Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Connect Credit Union has 3 locations, listed below.

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  Connect Credit Union

  3400 W Commercial Blvd Fort Lauderdale, FL 33309-3421

• 

  Connect Credit Union

  1000 NW 111th Ave Miami, FL 33172-5800

• 

  Connect Credit Union

  1993 S Kanner Hwy Stuart, FL 34994-7231

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/02/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I financed an automobile through Connect credit Union when I was a resident of the ****************. Several months ago I moved to ********** and obtained a driver's license there and attempted to register that automobile in **********. I was told by the state of New ************ vehicle division that I would have to obtain the title for the automobile through my lien holder which is Connect credit Union. I first contacted Connect credit Union regarding this matter in October of 2022. I have contacted them on several occasions since then and spoken by phone to the representative for Connect that handles these matters. I was told that Connect credit Union would apply to the **************** for a paper title and send it to the New ************ vehicle division. It is now March of 2023 and my second and the last extension for the state of ********** has expired along with my ******* tag and registration, so I am now illegal to operate my motor vehicle because Connect credit Union / The **************** have not fulfilled their obligation. I have filed this complaint in hopes of a resolution before I have to pursue a legal remedy.

  Business Response

  Date: 03/07/2023

  ****************,
  
  Thank you for reaching out to us. I must apologize for the issue you have experienced and I wanted to let you know it is in process of being corrected. I know you have been in contact with ***** from our office and are probably already aware of this. We initially had thought the issue was resolved when the electronic lien information was provided to **********. Unfortunately ********** rejected the electronic lien record and requested a paper title be sent. ******* maintains automobile titles in electronic format requiring a title be converted from electronic back to paper.  This process typically takes several weeks and relies on a paper title being mailed to us from the *** in ***********. In reviewing the urgency of your situation we opted to use a third party tag agency and courier to expedite that conversion to paper title and then express mail the title to the *** in **********. I personally delivered the envelope to the post office on Friday 3/3 to ensure no further delays in this issues resolution. We have waived all of the title conversion and courier fees as this issue should have been addressed earlier. I confirmed that the paper title was delivered to the ** *** at the address provided on 3/6 and I believe ***** had sent you the delivery confirmation as well. Once again I apologize for the inconvenience this has caused and thank you for being a member of the Credit Union.
  
  Regards,
  *********************
  Connect CU

  Customer Answer

  Date: 03/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Coral *************************

• Initial Complaint

  Date:10/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt and do not have a contract with Connect Credit Union. They do not provide me with the original application like I asked. In accordance with the Fair Credit Reporting Act 15 ***************** Debt Collection Practice Act 15 U.S.C **** CONNECTCU #**************** has violated my rights.15 U.S.C **** section 602 A. States I have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions.15 U.S.C **** Section ******************************************************************** connection with the collection of any debt at any unusual time or place or a time or a place known or which should be known to be inconvenient to the Consumer.

  Business Response

  Date: 10/25/2022

  In regard to the complaint by ****************** with Connect Credit Union.
  

  The document furnished titled image71 appears to have nothing related to Connect Credit Union as it is a statement for a company called Transport Funding.

  
  The account in question was a deposit account (savings and checking) that ************** deposited $2350 check on January 5, 2019.  The check was later returned to us on January 14, 2019 as Refer to Maker.  Unfortunately,************** had already withdrawn the funds. This resulted in a negative balance of $2360. We attempted to work with ************* on a payment plan however he stopped making payments on 4/12/19 with a balance of ****** remaining.  Consequently,the remaining amount was charged off. Approximately 2.5 years later ************** did eventually make a payment in full on October 15, 2021.  From what has been provided it appears as the account is reporting as a **** balance charge off which is what our records reflect. The statements of the account for the time period referenced above and the account application are attached.