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Business Profile

Commercial Contractors

American Pool Service

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for American Pool Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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American Pool Service has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/20/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a member of the board of directors for a not for profit 55+ community. Because we are not for profit, we are not a business. I am filing this complaint on behalf of ********** Four in ********, **. I am the board member in charge of the pool. For the month of August, American Pool failed to provide the contracted services and even falsified the log sheet to indicate service visits that were made. I have overwhelming evidence with extensive note taking and photos of the increasing filth over the 2 week period. I also have photos of the log sheet that shows two entries logged on the same day (I took a photo of the log sheet at 7 am and again at 5 pm on the same day that two entries were made. This is all detailed in the attached document. Despite repeated requests to the upper management to issue a credit for unrendered services, I was passed onto a manager who had no authority to meet my request. I tried to file a complaint using the proper channel through the company by going to ******************************* who handles complaints for American Pool. All she did was contact the manager. I gave this company 3 opportunities to make this right. First email is dated August 20th. I contacted ******************************* on August 31st. My last email was on September 8. They had ample opportunity to respond adequately.

    American Pool Service is NOT a BBB Accredited Business.

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