Complaints

This profile includes complaints for Keiser University's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Keiser University

  1900 W Commercial Blvd STE 180 Fort Lauderdale, FL 33309-7133

• 

  Keiser University

  10330 S US Highway 1 Port St Lucie, FL 34952-5605

• 

  Keiser University

  2085 Vista Pkwy West Palm Beach, FL 33411-2719

• 

  Keiser University

  12520 Pines Blvd Pembroke Pines, FL 33027-1767

• 

  Keiser University

  8505 Mills Dr Miami, FL 33183-4813

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Keisers tuition is so high they force you take out federal loans, Pell ****** and private loans. While in school they bought my private loans at 16% APR on $24,000. They refuse to let you defer it or forebarence or do a payment plan even with full time student status. Many financial advisors told me to let it go to collections because the APR is so high Id pay well over $100k by the time I paid it off. Im a first gen ********************** student teen mom. I feel like they target people based on their low economic status and being naive. Ive tried to work with Keiser many times. I dont even know whos my lender. Ive never seen a contract or was notified of when they bought them from **************. Keiser will ignore and not return any of my calls. I have tried to contact *********** ***** many times at their main campus for assistance and he never answers or calls back. Now I am in grad school becoming a doctor and I wont be able to use the grad plus loans to support my daughter and I, forcing me to go part time and work full time extending my length at school by years and destroying my credit in the future so I wont be able to buy a house or just support my daughter

  Customer Answer

  Date: 06/06/2025

  ******

  Business Response

  Date: 06/06/2025

  Good morning,

  Thank you for the opportunity to respond to the concerns of ***** ******.  As you may be aware, the Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. Section 1232g: 34 CFR Part 99) is a federal law that protects the privacy of student education records.  The law applies to all schools that receive funds under an applicable program of the *****************************  As such, based on federal law, we are unable to provide you with specific information regarding our students (current and former) absent the receipt of a signed FERPA consent form.  I have attached such form that would need to be completed by the student.
  
  We would be happy to discuss this matter with you once we have a signed FERPA consent form.  Or ******** ****** may contact the campus personally to discuss this matter with the school.  We look forward to a positive resolution of this matter.

  Thank you,

  ****** *****

• Initial Complaint

  Date:05/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2023 I left Keiser university, aware I would have student loans to pay. Due to financial hardships I admittedly got behind on my payments, and struggled getting everything back on track. The payments are current now. I have followed every lead from every email I can to be sure I am paying my intended debt correctly. I am now showing an account with them open on my credit of a different amount than what I have been paying stating its on collections. While I do have other debts I am paying off I have none attached to Keiser that are behind that I can locate. I am heavily questioning the integrity of these charges as they are not showing attached to any reputable student loan agency, and Keisers handler isnt showing them either.

  Business Response

  Date: 06/11/2025

  Good Morning,

  Thank you for the opportunity to respond to the concerns of ********* ******.  As you may be aware, the Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. Section 1232g: 34 CFR Part 99) is a federal law that protects the privacy of student education records.  The law applies to all schools that receive funds under an applicable program of the *****************************  As such, based on federal law, we are unable to provide you with specific information regarding our students (current and former) absent the receipt of a signed FERPA consent form.  I have attached such form that would need to be completed by the student.
  
  We would be happy to discuss this matter with you once we have a signed FERPA consent form.  Or, ******** ****** may contact the campus personally to discuss this matter with the school.  We look forward to a positive resolution of this matter.

  Thank you,

  *. *****

• Initial Complaint

  Date:04/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing in response to a collection notice or account listed on my credit report from your agency. Please be advised that I am formally requesting validation and verification of the alleged debt pursuant to the Fair Debt Collection Practices Act (FDCPA), 15 U.S. Code 1692g.Please provide all of the following:1.The amount of the debt and a full breakdown of how it was calculated.2.The name and address of the original creditor.3.A copy of the original signed agreement or contract bearing my signature, if applicable.4.Proof that your agency is authorized to collect this debt on behalf of the original creditor.5.A copy of your debt collection license (if required in my state).Until you provide the above information, I am requesting that you cease all collection efforts and remove any reporting of this alleged debt from my credit file with all credit reporting agencies.Please note: Any attempt to collect this debt without proper validation is a violation of the *****. If you fail to provide adequate verification within 30 days, I will consider the matter closed and take appropriate action to protect my consumer rights, including filing complaints with the ***** FTC, and Attorney Generals office.This letter is not an acknowledgment or acceptance of any debt.COLLECTION ACCOUNT:EXPERIAN:Creditors Name: ECSI/KEISER UNIVERSITY Account Number: ******************** Account Opened: 01/01/2020 Balance: $3,548 Creditors Name: ECSI/KEISER UNIVERSITY Account Number: ******************** Account Opened: 08/01/2019 Balance: $2,782 Creditors Name: ECSI/KEISER UNIVERSITY Account Number: ******************** Account Opened: 11/01/2019 Balance: $2,818

  Business Response

  Date: 04/10/2025

  Good Morning,

  Thank you for the opportunity to respond to the concerns of ****** ********.  As you may be aware, the Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. Section 1232g: 34 CFR Part 99) is a federal law that protects the privacy of student education records.  The law applies to all schools that receive funds under an applicable program of the *****************************  As such, based on federal law, we are unable to provide you with specific information regarding our students (current and former) absent the receipt of a signed FERPA consent form.  I have attached such form that would need to be completed by the student.
  
  We would be happy to discuss this matter with you once we have a signed FERPA consent form.  Or, Mr. ******** may contact the campus personally to discuss this matter with the school.  We look forward to a positive resolution of this matter.
  

  Thank you,

  *. *****

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prior to me entering this school, I had visited the financial advisor office in the lakeland location. After discussing, we came to a conclusion that my total tuition after pre-requisites and my program would be around ****** dollars. After enrolling and completing the pre-requisites and program, the end sum of my parent plus student loans and my student loans equaled a grand total of around ****** dollars. I have called multiple times trying to get an explanation with little to no success. This has caused unexpected emotional wear on my parents and I. The reason it had been a year is because we have been thinking about ways to fight this and even considering a lawyer.

  Business Response

  Date: 04/08/2025

  Good Morning,

  Thank you for the opportunity to respond to the concerns of ****** *******.  As you may be aware, the Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. Section 1232g: 34 CFR Part 99) is a federal law that protects the privacy of student education records.  The law applies to all schools that receive funds under an applicable program of the *****************************  As such, based on federal law, we are unable to provide you with specific information regarding our students (current and former) absent the receipt of a signed FERPA consent form.  I have attached such form that would need to be completed by the student.
  
  We would be happy to discuss this matter with you once we have a signed FERPA consent form.  Or, ************ ******* may contact the campus personally to discuss this matter with the school.  We look forward to a positive resolution of this matter.

  Thank you,

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 23171570
  
  I am rejecting this response because:

  The case has not been resolved and Im sending the consent form back

  Sincerely,
  
  ****** *******

  Customer Answer

  Date: 04/08/2025

  I have the consent form signed and it has been sent 

  Business Response

  Date: 04/22/2025

  Good Morning,

  Thank you for the opportunity to respond to the concerns of ****** *******.  As you may be aware, the Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. Section 1232g: 34 CFR Part 99) is a federal law that protects the privacy of student education records.  The law applies to all schools that receive funds under an applicable program of the *****************************  As such, based on federal law, we are unable to provide you with specific information regarding our students (current and former) absent the receipt of a signed FERPA consent form.  I have attached such form that would need to be completed by the student.
  
  We would be happy to discuss this matter with you once we have a signed FERPA consent form.  Or, ************ ******* may contact the campus personally to discuss this matter with the school.  We look forward to a positive resolution of this matter.

  Thank you,

  *. *****

  Customer Answer

  Date: 04/22/2025

   
  Complaint: 23171570
  
  I am rejecting this response because:
  
  I am sending back the consent form
  Sincerely,
  
  ****** *******

  Business Response

  Date: 05/20/2025

  Good Afternoon, 

  Thank you for the opportunity to respond to the above referenced complaint filed by ****** *******. Mr. ******* alleges that upon meeting with the financial advisor at the ***************, he and his parents concluded that his total tuition for the program (Associate of Science in Radiologic Technology)would be around $30,000 dollars. Mr. ******* attended Keiser University (KU)from ********* before graduating from the program. During Mr. ******** enrollment at *********** he signed a Tuition and Fee Disclosure (per semester)thereby acknowledging the tuition costs per semester (Please see attached),which totaled approximately $52,000 dollars (excluding textbooks, student kits or any other assessed fees). Also, Mr. ******* was dropped from the program in August of 2021 due to academic suspension; he then reenrolled in February of 2022, incurring withdrawal and reentry fees. I have also attached a copy of Mr.******** Ledger Card providing the breakdown of charges. After reviewing this matter further, the supportive documentation shows that ** eliminated all possible areas of misunderstanding the total tuition charges for the Associate of Science in Radiologic Technology Program. Thank you again for the opportunity to provide this response.

  Please feel free to contact our office if you have any questions or if we can provide any additional information related to Mr. ******************** you,
  ****** *****

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23171570
  
  I am rejecting this response because:
  
  if I signed and agreed to it being ****** then how did my bill exceed 84,000?
  Sincerely,
  
  ****** *******

  Business Response

  Date: 05/28/2025

  Good Afternoon, 

  Please be advised that our office will not continue with back-and-forth communication with this *********** stated in the previous response, the tuition fees totaled approximately $52,000 dollars, not including any other fees (i.e. textbooks,student kits or any other assessed fees). I attached the Ledger Card, which provides an itemized breakdown of all charges. If Mr. ******* has any other questions or concerns regarding the fees; he can refer to the Ledger Card provided.
  

  Thank you,

  ****** *****

  Customer Answer

  Date: 05/29/2025

   
  Complaint: 23171570
  
  I am rejecting this response because:
  I do not understand how my tuition adds up to ****** but I am being charged an additional ****** through additional fees. absolutely absurd.
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I checked out the school in November to see if it would be a good fit for continuing education. The school rushed me into classes, stating that the classes started in 3 days. Since I had no funds for school, I reviewed potential loan options. Upon reviewing the possible loan options and costs associated, I decided I did not want to pursue any education and did not want any charges from the school. The schools practices seemed like it would be a poor fit. While in their office, they clicked through various financial documents themselves without giving me opportunity to review or a copy to review on my own. I communicated with them to let them know my plan to not take classes with the school. I have not paid any money and did not agree to any final charges or loans. The school wants to collect over $3000. from me. I contacted school to resolve and explain to them that I did not want to be charged or to take classes and that I felt pressured or forced quickly and pressured to try to force me to take loans I did not want. I believe the school pressured me into courses to try to charge me money quickly and now wants to collect. The school reached out to try to get me to enroll again and also to try to get money. I would simply like the school to correct the balance to $0 owed and $0 refund and to not be contacted again by them.

  Business Response

  Date: 04/08/2025

  Good Afternoon,

  Thank you for the opportunity to respond to the concerns of ****** ******.  As you may be aware, the Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. Section 1232g: 34 CFR Part 99) is a federal law that protects the privacy of student education records.  The law applies to all schools that receive funds under an applicable program of the *****************************  As such, based on federal law, we are unable to provide you with specific information regarding our students (current and former) absent the receipt of a signed FERPA consent form.  I have attached such form that would need to be completed by the student.
  
  We would be happy to discuss this matter with you once we have a signed FERPA consent form.  Or, ************ ****** may contact the campus personally to discuss this matter with the school.  We look forward to a positive resolution of this matter.

  Thank you,

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 23110804
  
  I am rejecting this response because:

  The school **** called me yesterday to discuss my concerns. I feel he understood my concerns on the phone that I was misled in the full costs and the program and that I did not understand the full cost needed at their school which is ****** approximately ever 4 weeks, and that I had been reviewing the cost the first 3 or so weeks after I originally met them in November. I did not originally meet with them for the program they are charging me for, and I only popped into it because I was led to believe that I would lose a spot and have to wait even longer if I did not join. Upon understanding the possible costs and reviewing all details given to me, I immediately realized this was not what I expected or was led to believe initially and then did not want to proceed in any way. I still do not know what full cost would be here, but I can only imagine ****** every 4 weeks is astronomical. And I did not even want this class, I wanted Radiology (which was/is full?) and this was something different and truly not needed.
  

  I believe based on the conversation that they are looking to remove the charges they assessed given the circumstances. If they can confirm that they are willing to remove the added charges of $3000 that they assessed to me and wanted to bill, then I think the solution will be good, and we can all move forward with nothing further needed in resolution. Thank you.

  Sincerely,
  
  Alyssa

  Business Response

  Date: 04/09/2025

  Good Morning,

  Please be advised that the **** or any other faculty member at the campus has not agreed to remove the charges billed to ******** ******* Yes, the charges were explained to her, and she was advised that a significant amount was deducted due to early withdrawal. However, no one has agreed to remove the charges of $3000 that the student has noted in her complaint. Again, I have attached the ***** consent form for ******** ****** to complete in order for our office to provide specific information regarding this matter.

  Thank you,

  *. *****

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 23110804
  
  I am rejecting this response because:

  I am not understanding Keiser's position or difficulty on my request to not be charged by their school. I understood yesterday that they were looking into everything and at least understood me, but maybe not.

  I will explain again. The school rushed me into joining while I was in their office. I expressed financial concerns then, and they brought a second ****** in to make me feel as though if I did not join that I would lose the opportunity for potentially a year for a completely different program (Radiology). I had a newborn infant with me due to ongoing childcare needs that I have, and I felt very stressed and rushed in the process but was reassured that I could review my options and loans. Since I had not yet paid any money to them, I believed I was fine and still determining the costs. I only joined the school to review my options and the costs, and upon realizing the potential ongoing costs of 12k per every 4 weeks, I realized this is absolute insanity, and not what I signed up for or approached them for. No one ever explained it was potentially 12k every 4 weeks or even how many semesters are needed at that rate to obtain radiology degree. If it was explained, I never would agree to that because I clearly cannot afford that, that is a huge disservice to me as a single mother raising a family, looking to further my income and education, not get destroyed with 12k per month. I discovered the misunderstanding on the potential long-term costs for the school, as I was reviewing a potential loan option, which I did not get a loan either based on all this information. The reason I decided to disengage Keiser is entirely based on discovering the potential costs, and also feeling like their program is not what I signed up for or expected. If needed, I will attach more documentation of the school this month mis-stating that I signed a loan doc and a TIL doc and accepted a loan, and my email from last year stating I did not accept a loan- email provided from the loan originator. 

  I feel like this is a huge money grab on behalf of Keiser, a school said to be students first- this is a far cry from student first. If Keiser cared about me or students in any way, someone would have explained to me the full number of courses needed, the amount of time to take to get a degree, what degree I was obtaining, anything to assist me in making a sound financial decision. Instead, Keiser asked me to log into their system within mere days of meeting, told me it needed to be multiple times to prevent me flunking from the course or losing the course credit, and now that I understand their system, their don't even hold true to their refund policy. A refund policy would be that I receive a refund of funds I paid to them, which was my understanding. Instead, I have not paid anything because I did not want to pay this type of money, and they want to charge a difference of the balance to me after the fact, which is not a "refund" at all. It is incredibly, incredibly, misleading to make someone believe the policy is a REFUND and not a charge of the difference. 

  I would like to know what we can do to resolve this and if Keiser can please be reasonable and please remove the charge so that this is not ongoing. It is causing me an incredible amount to stress to also feel like they have told me when discussing it with them that they will possibly send me to collections if it is not paid to them, which is another reason I really want nothing more to do with them and would like to move on amicably. I do not believe Keiser needs this money from me, I do not believe Keiser has provided me value, I feel misled by Keiser, and I also have nothing to give them anyways. I offered to try to pay their withdrawal fee which I think is $100 and that is on top of nearly $250 I think I already paid them originally.

  Please let me know if we can remove the charges that I did not have full knowledge of, did not accept a loan for, and pay an additional withdrawal fee if needed, and move on. 

  
  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 04/09/2025

  Attached is the TIL document I did not accept, dated Dec 10. Attached is an email from Keiser trying to claim I accepted a loan in November. To this date, I have not accepted a loan, loan amount, or any terms thereof. 

• Initial Complaint

  Date:02/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt and I do not have a contract with KEISER **** plus they did not provide me with the original application like I asked.Account No: ******************** Amount Disputed: $7377

  Business Response

  Date: 02/26/2025

  Good Morning,

  Thank you for the opportunity to respond to the concerns of ******* *******.  As you may be aware, the Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. Section 1232g: 34 CFR Part 99) is a federal law that protects the privacy of student education records.  The law applies to all schools that receive funds under an applicable program of the *****************************  As such, based on federal law, we are unable to provide you with specific information regarding our students (current and former) absent the receipt of a signed FERPA consent form.  I have attached such form that would need to be completed by the student.
  
  We would be happy to discuss this matter with you once we have a signed FERPA consent form.  Or ************ ******* *** contact the campus personally to discuss this matter with the school.  We look forward to a positive resolution of this matter.

  Thank you,

  *. *****

  Business Response

  Date: 02/27/2025

  Good Morning,

  Please see attached. 

  Thank you,

• Initial Complaint

  Date:01/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Highly disappointed with this school. I went here because I thought it would be better and faster than the other schools. I paid off all my classes and decided to not continue at this school summer of 2024. I am now getting billed by keiser for I believe classes they continued to enroll me into when I specifically told them I will not be attending this school anymore. They have made fraudulent charges for $926.29, again I wouldnt have been able to take any of my classes if they werent paid for which was through my own bank and through my Pell ******

  Business Response

  Date: 01/06/2025

  Good Morning,

  Thank you for the opportunity to respond to the concerns of ****** ******.  As you may be aware, the Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. Section 1232g: 34 CFR Part 99) is a federal law that protects the privacy of student education records.  The law applies to all schools that receive funds under an applicable program of the *****************************  As such, based on federal law, we are unable to provide you with specific information regarding our students (current and former) absent the receipt of a signed FERPA consent form.  I have attached such form that would need to be completed by the student.
  
  We would be happy to discuss this matter with you once we have a signed FERPA consent form.  Or ************ ****** may contact the campus personally to discuss this matter with the school.  We look forward to a positive resolution of this matter.
  

  Thank you,

  ****** *****

• Initial Complaint

  Date:12/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not obligated for the debt asserted by KEISER ***** I have no contract with KEISER ***** and they have not provided the original agreement as requested.

  Business Response

  Date: 12/11/2024

  Good Afternoon,

  Thank you for the opportunity to respond to the concerns of ****** *****.  As you may be aware, the Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. Section 1232g: 34 CFR Part 99) is a federal law that protects the privacy of student education records.  The law applies to all schools that receive funds under an applicable program of the *****************************  As such, based on federal law, we are unable to provide you with specific information regarding our students (current and former) absent the receipt of a signed FERPA consent form.  I have attached such form that would need to be completed by the student.
  
  We would be happy to discuss this matter with you once we have a signed FERPA consent form.  Or ******** ***** may contact the campus personally to discuss this matter with the school. We look forward to a positive resolution of this matter.

  Thank you,

  ****** *****

• Initial Complaint

  Date:12/03/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For two weeks i have been trying to get to speak to anyone other than a receptionist to request a non-enrollment verification letter. I have called over 200 times and not once been able to speak to anyone from any department or even receive a reply. I have left over 20 voicemails. I have been hung up on 78 times. I have been transferred between almost every department. And absolutely nobody seems to know how to answer a phone. This is extremely unethical and unprofessional. This schools administration treats people like dirt and doesnt seem to care once they have a job. Disgusting excuse for a university. This school needs to have better standards or shut down because this is absolutely disrespectful and unprofessional

  Business Response

  Date: 12/05/2024

  Good Afternoon,
  

  Thank you for the opportunity to respond to the concerns of ****** ******.  Please be advised that our ************************************* reached out to Mr. ****** regarding his concerns. Mr. ****** advised that he applied at ************************************, where he listed Keiser University as a previous school he attended. Ms. ******** from *****-Dade advised Mr. ****** that he needed to provide a transcript. Our *** ***** advised Mr. ****** that he can access the Parchment website (*************) to request any transcripts. Mr. ****** asked the department to contact Ms. ******** to verify if the information from Parchment would be suffice. The SFS ***** did speak with Ms. ******** at ********** and has attempted to follow up with Mr. ****** several times (left message on voicemail to return call); Still no response. Mr. ****** is welcome to contact our office with any additional questions or concerns.

  Thank you,

  ****** *****

• Initial Complaint

  Date:10/01/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just got a phone call from a loan collection agency about a private loan taken out through ****** University. When I signed up for classes with them, they never shared any information with me about class or what they were signing me up for *** paid back a ton of money to these people and then 10 years later, that was August 2014 that I was in class and only two classes theyre telling me that right now they owe them another $10,000.

  Business Response

  Date: 10/01/2024

  Good Morning,

  Thank you for the opportunity
  to respond to the concerns of Chris Borton.  As you may be aware, the
  Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. Section 1232g: 34
  CFR Part 99) is a federal law that protects the privacy of student education
  records.  The law applies to all schools that receive funds under an
  applicable program of the U.S. Department of Education.  As such, based on
  federal law, we are unable to provide you with specific information regarding
  our students (current and former) absent the receipt of a signed FERPA consent
  form.  I have attached such form that would need to be completed by the
  student.
  
  We would be happy to discuss this matter with you once we have a signed FERPA
  consent form.  Or, Mr. Borton may contact the campus personally to discuss
  this matter with the school.  We look forward to a positive resolution of
  this matter.

  Thank you,

  LaToya Jones