Reviews

Review Details

• Review fromChristina G

  Date: 09/28/2023

  1 star
  Diamond customer service is non-existent when you have an issue. I ordered two of the Chill Plus Chocolate Bars back in July. They were vile and inedible. I filled out their online contact form and still haven't gotten a reply after months of waiting. If they would have responded and worked with me they wouldn't have lost a customer. But after three orders, lots of referrals, and a lot of money spent they ignored me because they didn't want to deal with me. That's a really really bad way to do business.

  Diamond CBD

  Date: 09/29/2023

  Hi there, 

  
  

  We have searched our emails, chats and call list and we could not find the initial contact about this issue. Anytime a customer has an issue we respond with either a refund or a reshipment. Since we were unaware off this issue we weren't able to help. Usually if a customer doesn't receive a response they can call us to follow up but this did not happen. Our returns policy last ************************************ July. Even contacting us now we still would have been able to help but the customer decided to reach out to ******************** instead. We have refunded the customer $39.98 for the items. 

  
  

  Our office hours are Monday - Friday and we have reps available from 9am -6pm est. We can be easily reached at ************** for any concerns a customer may have. 

  
  

   

  
  

  Have a great day! 

• Review fromKen P

  Date: 07/10/2023

  1 star
  I own over 1,5 million shares of POTN stock and cannot get anyone from the company to talk to this long time investor. Sales continue with Diamond but shareholders are out on the cold. Please have them contact me . **********

  Diamond CBD

  Date: 07/19/2023

  Hi ***, 
  
  Thank you for contacting us. The Diamond CBD team only operates the sales of the CBD products and customer service related to their products and not POTN, investors or shares. We apologize for the confusion. If you have any questions on our products or would like to place an order you can always reach out. 

   

  Have a great day.

• Review fromVickie B

  Date: 06/19/2023

  1 star
  CBD gummies is the only thing that helps me sleep with no side affects. I have been ordering from Diamond for about a year now. The last time I ordered I got two containers...buy one get one free. That was four or five months ago for $169. Today I looked at my bank account online and there was a charge from Diamond CBD for $169 and I did not order any product because I dont need any yet. But now I may not order from them again if I can't trust them. And when I go online to get in touch with customer support at ********************** the ******* cannot be reached!! Whats up with that?? I will be calling the bank to get my money back.

  Diamond CBD

  Date: 06/23/2023

  Hi there

  We spoke to the customer about the charge and the customer was satisfied with the response. 

• Review fromDonna N

  Date: 04/12/2023

  1 star
  I ordered Yum Yum gummies full spectrum extra strength peach rings and received Yum Yum isolate gummies. Also ordered chill plus extreme blended gummies triple power and received Fresh. When I called they said they would send a return label so I could return them for free then they would reimburse me. I was fine with that. I never received the label. The blends were all off and they did not even bother to ask me if the exchange was ok.

  Diamond CBD

  Date: 04/12/2023

  Hi there, I'm so sorry that you did not receive the return label. I do see we emailed you on 3/6/2. Sometimes it does go into the spam folder. I reached out via phone to help solve this issue. Please give us a call at ************ so we can help. Hope to talk to you soon. 

• Review fromLauren H

  Date: 03/06/2023

  1 star
  Horrible company. Encourage you to spend more $$ to get free 2 day shipping, but that turns into 5-7 days without notice. Then they just cancel orders without notice. Supervisors are never available. I may be filing a lawsuit. Horrifying service. Never order from the m.

  Diamond CBD

  Date: 03/08/2023

  Hi there, The order was placed on a Sunday 2/26. We explained the processing times which is ***** business hours and sometimes up to 72 business hours when we are running sales which at the time we were. The order was processed in the warehouse on 2/28 with the label created and was ready for pickup by *** on 3/2 to be delivered on 3/4. Since the customer was unhappy we decided to cancel the order and refund her.  Free 2 Day shipping does not include order processing times or delays with the carrier.  

• Review fromTimothy I

  Date: 03/01/2023

  1 star
  Put in small order for gummies back in January, Did not receive anything for over a month email and called this them basically got nowhere, However they refused to refund my $37.00 Next I will file a complaint with B.B.B. Shady business ... WARNING DO NOT BUY FROM THIS COMPANY

  Diamond CBD

  Date: 03/07/2023

  HI there, unfortunately we were unable to find the transaction or the order the customer was referring too. When we asked for the information that we needed to search the customer refused to give us the information which was the last 4 digits of the card use. I have copied the emails and phone call below where we requested twice for the information needed to help the customer and also called to speak to him on the phone where he hung up on us after using foul language. After searching all of our transactions we were able to find the charge and refund the customer $36.98 which will appear back in his account within 3-5 business days. If we were provided the information needed we would have been able to help the customer efficiently. 
  
  
  
  
  
  
  
  
  
  

  
  

   

  
  

   

  
  

   

  
  

  
  
  Edison Feb 28 10:04(assign)
  
  
  
  Hey ***, provide me with the last four numbers of the card that was charge and the date that it was charge. I am going to send it to upper management to see if we can find it in the back end.
  
   
  
  Best wishes,
  
  Edison ??
  
  Diamond CBD Support Team
  
  www.diamondcbd.com
  
   
  
  
  
  
  
  
  
  Tbird jonesFeb 27 16:11
  
   
  
  
  
  hope you plan on refunding me $36.98
  
  
  
  
  
  
  
  EdisonFeb 24 13:20(assign)
  
  
  
  Hey ***, provide me with the last four numbers of the card that was charge and the date that it was charge. I am going to send it to upper management to see if we can find it in the back end.
  
   
  
  Best wishes,
  
  Edison ??
  
  Diamond CBD Support Team
  
  www.diamondcbd.com
  
   
  
  
  
  
  
  
  
  Tbird jonesFeb 24 13:09
  
   
  
  
  
  this is the amount I was charged $36.98  charged to DIAMOND CBD.01/ 26/2023
  
  I have not received any thing from DIAMOND CBD

  
  

   

  
  

   

  
  

   

  
  

   

  
  

   

  
  

  ************************* 02/24/2023 11:01 AM VoIP Call Call connected 0:04:55

  
  

  0:01 
  
  Hello.
  
  
  
  0:02
  
  Hello, am I speaking with?
  
  
  
  0:03
  
  ***?
  
  
  
  0:04
  
  Yes, this is ******* speaking from huh.
  
  
  
  0:10
  
  So hey, I was just giving you a call back because remember, I don't know if you remember I gave you a call, you gave me a call the other day and we went over the order that you said you didn't play like you'd never received a month ago, right?
  
  
  
  0:22
  
  So yes, I also did you like a, you know, a re ship but it was free of charge for the system.
  
  
  
  0:27
  
  Noticed that we were, we never had to like, you know, a charge from you.
  
  
  
  0:31
  
  So basically what I was calling you back was to free to show me like a transaction of you being charged.
  
  
  
  0:38
  
  So that process could go through because the system, you know, it kind of like flag that, you know, I was giving you like a free, a free charged with no charge.
  
  
  
  0:49
  
  So I'm not sure I'm following you here because I got a I got billed from my **** card for $36 from from diamond speed CBD whatever.
  
  
  
  1:01
  
  So yes, that's I'm because here already paid $36.
  
  
  
  1:05
  
  I don't know what the problem is.
  
  
  
  1:06
  
  I didn't get my stuff.
  
  
  
  1:07
  
  I paid the money.
  
  
  
  1:08
  
  I didn't get anything.
  
  
  
  1:09
  
  That's, that's where I'm at.
  
  
  
  1:11
  
  Yes.
  
  
  
  1:11
  
  So that's why I need a photo of like that charge.
  
  
  
  1:14
  
  I need a photo of the charge to see if it's, because on our end it shows that we don't have any money from your account or any.
  
  
  
  1:20
  
  So that's why when I placed that order for the free jar.
  
  
  
  1:23
  
  Well, not really the free jar, like I sent you a jar that like you were charged the system flag that like I was just giving you a free, you know, free jar.
  
  
  
  1:31
  
  So that's why I need a picture of you showing me that you got, you know, charge for this, for this this order because in our initials that we don't have like anything, you know, on your end of your money.
  
  
  
  1:44
  
  So that's why it didn't go through the for that jar that I gave you is it didn't go through.
  
  
  
  1:49
  
  So that's why I double check to see what's going on.
  
  
  
  1:52
  
  And that's why I called you back to see if you could send me a picture like you know of that transaction happening from a copy or a picture of my **** bill.
  
  
  
  2:05
  
  Yes.
  
  
  
  2:05
  
  So basically the transaction that you said we're taking away from you because on our end and also the total here it shows the 75 23 as well.
  
  
  
  2:14
  
  So it's like, I don't know where that number came from because I only ordered one thing.
  
  
  
  2:17
  
  It was like there was a 20% 1st time discount.
  
  
  
  2:25
  
  So, based on the whole total $36 I don't know how you can come up with 75.
  
  
  
  2:31
  
  Yeah, because, yeah, it was one jar, basically the gummies blended.
  
  
  
  2:36
  
  And they said here the unit itself at 6 99.
  
  
  
  2:42
  
  And then I do, I know you use coupon here.
  
  
  
  2:47
  
  Hello?
  
  
  
  2:47
  
  25 right?
  
  
  
  2:48
  
  Use that coupon.
  
  
  
  2:49
  
  Hello?
  
  
  
  2:49
  
  25.
  
  
  
  2:50
  
  Yeah.
  
  
  
  2:50
  
  And then, the head of 25 give you 25% off of that, coupon which made it a $65.24.
  
  
  
  2:59
  
  That's what it shows.
  
  
  
  3:00
  
  And then it shows that you were also charged shipping with the shipping, made it 75 23.
  
  
  
  3:05
  
  Those numbers are not the same numbers that I thought when I ordered the stuff.
  
  
  
  3:09
  
  I don't know where you're getting those numbers from and, and that's what, and that's why I said, send me a picture of the, transaction that you have and it's should, you should have it on your reasons.
  
  
  
  3:19
  
  It should.
  
  
  
  3:20
  
  And because if, if you have that then I'll say okay.
  
  
  
  3:24
  
  Yeah, we, he has a charge for it and then we could go from there.
  
  
  
  3:28
  
  But that's why I can't, the order didn't go through of the one that I sent you because it shows that is I'll send you, an email with, if I can find the bill, I don't know, wife takes care of that, but if I can find it, I'll send you a copy a picture of the, **** card.
  
  
  
  3:45
  
  That's all I got.
  
  
  
  3:46
  
  That's all I have.
  
  
  
  3:47
  
  I got charged $36 on my **** card from diamond CBD.
  
  
  
  3:51
  
  And I didn't get anything.
  
  
  
  3:53
  
  That's all I know.
  
  
  
  3:58
  
  What was the total amount?
  
  
  
  3:59
  
  What was the, what was the total amount you said that you guys charge charge was $36?
  
  
  
  4:06
  
  Industrial.
  
  
  
  4:08
  
  Give me a second.
  
  
  
  4:14
  
  No, I didn't want to give my, I didn't want to use my credit card to begin with.
  
  
  
  4:17
  
  I didn't, I wasn't even sure about ordering this stuff from some company.
  
  
  
  4:21
  
  I've never heard of her.
  
  
  
  4:22
  
  You know, I had a bad feeling about this.
  
  
  
  4:24
  
  Now, I can see why.
  
  
  
  4:26
  
  Well, that's why I want to know if you could send me that picture then through my email, I'll send it.
  
  
  
  4:32
  
  I can find it.
  
  
  
  4:32
  
  I'll send it.
  
  
  
  4:33
  
  It's not just forget the whole thing.
  
  
  
  4:35
  
  Keep the Fxxxxxx money and fxxx off.

  
  

   

  
  

   

  
  

   

  
  

   

  
  

  
  
  

  
  

   

  Diamond CBD

  Date: 03/22/2023

  as stated before. customer has been refunded 

• Review fromRobert A

  Date: 12/29/2022

  1 star
  I finally was able to receive my total refund from this company. First, they advertised 5 bottles for $59.99 but I was charged $199.98. I went back and forth with them trying to return it and get a refund, but then they went and charged me again for 3 bottles at $199.98. I contacted my bank, cancelled the credit card and started a dispute. I sent both orders back, kept copies of the tracking numbers and submitted that along with the email correspondences to my credit union. I was finally credited back the complete purchase from my credit union today. Don't give up if they have scammed you too

  Diamond CBD

  Date: 01/02/2023

  HI there,

  I'm so sorry to hear you had such a horrible experience however I do believe you are contacting the wrong company. I believe the company you are looking for is Diamond Pointe and we are Diamond CBD. If you have any other questions you can contact us ************ or by email **********************************

   

• Review fromAaron B.

  Date: 11/30/2022

  1 star
  False Advertisement 100% on their deals. I will NEVER buy another product through them. They will also continuously spam you with texts and emails, even after blocking the numbers...another number will instead spam you. I never consented to text alerts and thus is a violation. Their deals will plainly state one thing and they come back with lies stating something else. STEER CLEAR of their lies and misinformation.

  Diamond CBD

  Date: 12/08/2022

  Hi there,When you place an order there is a box you have to check to sign up for alerts. I checked your account and there was no request to be removed from emails or text. I have removed you from the system. You will no longer receive and marketing emails/sms. 

• Review fromChristi S

  Date: 10/26/2022

  1 star
  I ordered a disposable THCO vape and after using it twice all the liquid leaked out the bottom of the device and is now garbage! No way to contact customer support directly. I feel like for the price I paid I should have got to use the product or get a replacement product. I have pics of the leaking all over my nightstand. Spend your money somewhere else. It's sad because I have been looking for a good retailer.

  Diamond CBD

  Date: 12/08/2022

  HI there, Im sorry to hear that your vape leaked. I will have a rep reach out to you to get a replacement. 

  Diamond CBD

  Date: 01/20/2023

  We have contacted the customer and send a replacement order for the defective item. 

   

   

  Diamond CBD

  Date: 01/20/2023

  We have contacted the customer and send a replacement order for the defective item.