Business ProfileforThe Law For All

On October 26, 2023, I engaged THE LAW FOR ALL to advise me on a purchase of a business. The services were broken up into phases as specified in our agreement (attached).The price for the first phase was $1,000.00. It included four different items, out of which, the company has delivered only one "Litigation search & background check." Even though I was not completely happy with the results of the first phase, I decided to give the company the benefit of the doubt and proceed with the second phase, "Due Diligence," for $3,500.00.Shortly after submitting the required documents, I had to cancel their services, because the company prevented me from communicating with the opposing party on a time-critical matter.None of the services pertaining to the Due Diligence phase were delivered by the company.I requested a full refund of the second payment of $3,500.00. The company responded that even though none of the services were delivered, they still spent some time on sending emails. They also told me that their fees were non-refundable according to their refund policy.However, our agreement clearly stated that the payments were per phases, not per hours spent. This was an important selling point for me in selecting their company, as opposed to some other lawyers, who do their billing on per-hour basis.Even if the fees were per hour, they have not done any work for the due diligence phase apart from sending some emails, so they should have refunded most of the fee in that case.Neither it is true that the company has a refund policy stating that the fees are non-refundable. Their agreement stated that only the first minimum payment of $1,000.00 was non-refundable, but not the subsequent payments.On December 5th, the company issued a partial refund for $500.00 (without me accepting this resolution to the issue). However, they still kept most of the fee.I am seeking a refund of the second payment for the remaining amount of $3,000.00.