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Business Profile

Auto Parts

Auto Buffy, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 27 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a part for my truck yesterday and they immediately took the money from my account but failed to ever ship it or provide a shipping number and the order doesn't even show up on the website anymore as if it never happened when I enter the order number it's like it doesn't exist and I just want my money back especially after reading reviews about how they scam people I've tried to contact them and no response

    Business Response

    Date: 07/02/2025

    Good Evening,

     

    Your order number is 305610-172222. I have attached a copy of the invoice. Your order was placed on June 30, 2025 | 03:45 PM on ****************************** 

    The order has been shipped via **** under the tracking number 9434650898658000307713 on July 1st and is expected to be delivered by July 7th. A screenshot of the same has been attached. 

     

    Please let me know if there is anything else I can help you with.

  • Initial Complaint

    Date:02/25/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 4 spark plugs for ****** February 15 from my debit card February 20 at 2:15 PM I receive a package from Auto Buffy upon opening up my package. There was only one spark plug in the package. My order was for four. I immediately called customer service and I talk to a ****** a numerous of times I also emailed the pictures to their help @ ************************** ******* times I sent pictures and I also talk to ****** the customer service guy and he told me that their service to their emails are having problems so they never receive my complaints. Then ****** gave me customer service @************************** Stating my complaint with a picture of my VIN number because I was not sure the ones spark plug they sent me was the correct one So ****** stated to say my VIN number and he will make sure and a picture of the one that I received so they can match thenumbers and make sure it was the right one and they will send me my other three upon several contacts. I complain to ****** stating that this has been going on too long and I would just like my money back onto my account. He stated tome that he would have it back on my account and he will call Me back later that day to tell me That my money has been sent February 24. Today is February 25 and I have called several times because I have not heard a word forMarvin the customer service guy and every time I call no one is answering.

    Business Response

    Date: 03/15/2025

    Good Morning, 

     

    The order has already been refunded. Please see attached screenshot.

     

    Thank you 

     

    Rasnain

  • Initial Complaint

    Date:02/18/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed order #******-149950 with Auto Buffy for a set of FCS Brand front strut assemblies and rear shock absorbers for my 2009 GMC ****** on 5 February which cost $238.56. The items were shipped out via ***** on 7 February, but according to *****, the items were returned back to Auto Buffy on 12 February due to being damage while in transit as were received by SSRAMKISSOON at Auto Buffy ****************************************************** @1:14PM. I have been trying to contact Auto Buffy by phone and email since the items were returned to find out the status of my order, but no one will answer the phone ***************) or the emails that I have sent to the email addresses listed on their web site ********************************* or *********************************** At this point; I just want a refund since they obviously don't care about customer service since they make it so difficult to impossible to get in touch with concerning their customers.

    Business Response

    Date: 03/05/2025

    Good Morning,

     

    The order was sent out via fedex 285183642614 which was returned due to the carrier was not able to deliver the product. After conversation , the order was shipped out again under 285918903597 and it has been delivered.

    screenshot attached showing the delivery .

     

    Thank you 

    Autobuffy team.

  • Initial Complaint

    Date:01/16/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They sent me the wrong parts. After several attempts to contact them they had me send my vin number, then wanted me to measure my parts and show them. I proved to them they sent the wrong parts and they told me the return label would cost me *****. The order was only *****. Now they wont even send the return label. Most unprofessional company *** ever worked with

    Business Response

    Date: 02/18/2025

    Good Morning,

     

    A full refund has been issued to the customer.

     

    Thank you 

     

  • Initial Complaint

    Date:09/02/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I havent received the items I order on line that were to be here a week ago. The order number I was given doesnt come up on their site and I cant reach anyone with the company. I was to get an update with a tracking number but Ive not received any. The company phone says no one is available and hangs up. The other option on the line says the number is disconnected. I have tried contacting via email and no one responds. The live chat on the site also doesnt connect to anyone. Im having to dispute the charge on my cc now.

    Business Response

    Date: 09/17/2024

    Good Morning, 

     

     

    The order was placed on ****************************** on August 26, 2024 | 01:18 PM. The invoice and packing slip has been attached. The order was shipped to the address below as mentioned on the invoice. The email address is also mentioned.

    1014 presidio dr 
    *****************************
    *********************************.

    the order was shipped via *** 1Z89W74E0392775327 and delivered on September 5th 2024. Photo proof of delivery via *** has been attached .

     

    Thank you 

     

    Rasnain

     

     

    Customer Answer

    Date: 09/30/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    The items were received a few days after my complaint.
    Sincerely,

    *** ******

  • Initial Complaint

    Date:06/27/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company agreed to refund a product and to ship the product back. When I ship the product back they said it was a mistake that the email should of said exchange only and not refund. The part was in warranty and I said I dint want a replacement, they said ship it back. I have emails.

    Customer Answer

    Date: 06/30/2024


    Customer Answer

    Date: 06/30/2024


    Business Response

    Date: 07/01/2024

    Good Morning, 

     

    I do apologize for all the inconvenience caused due to the warranty/ refund confusion. We have received the parts and we will go ahead and issue a refund. Please keep in since this PayPal transaction is from the 2023, it will not let me refund the same transaction. If you can provide me with your PayPal email address I can send you the refund. Please let me know

     

    Thank you 

    Ras

    Customer Answer

    Date: 07/03/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

    Customer Answer

    Date: 07/03/2024

    Please notify seller that PayPal email address i the same as before. The email address is ******************** for my refund.

    thank you

    Customer Answer

    Date: 07/03/2024

    Please notify seller that PayPal email address i the same as before. The email address is ******************** for my refund.

    thank you

  • Initial Complaint

    Date:06/20/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered car parts to fix my car.DENSO Upstream Left and Right Oxygen Sensor 2pcs Kit They provided a Tracking Number however the Shipper did not receive the item to ship.They have a history on the BBB of Fake Tracking numbers, shipping wrong, parts, no parts, and not providing refunds.If I would have known this I never would have purchased from this company.Now my car is still not running and I have to try to find the parts elsewhere. My bank will not dispute the charge because I made the charge based on some ******** standard they follow"The only method of contact for the company is a submission form on their website. No posted phone number.My next complaint goes to the ************************ and Michigan ************************* for consumer fraud.

    Customer Answer

    Date: 06/20/2024

    The 800 number you have posted for this company is a bogus number.  Its for medical coverage.

    Business Response

    Date: 06/24/2024

    Good Morning,

     

    The order was placed on June 15, 2024. Invoice attached shows the name, address and parts ordered by the customer.

    the order was shipped via **** ********************** on June 17th 2024. Since 15th was a Saturday and the order was shipped out on 17th being Monday the first business day . and delivered on June 22nd. Attached is proof of delivery via ****.. 

     

    The order has been delivered at the shipping address provided. 

  • Initial Complaint

    Date:05/20/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Front and back shock absorbers where ordered 3/6/2024. When the product finally arrived they did not fit. Tried numerous times to talk to someone on the phone and by email. Emails where never answered. When calling them, they either never answered or would hang up on me when i tried to ask them a question. I just want to send the items back because they cannot be used and get a refund.

    Business Response

    Date: 06/05/2024

    Good Afternoon, 

     

    The customer was communicated via email , the return address to send the parts back to receive a refund. The pdf copy of the email has been attached. It was sent on April 30th . 

    As per our return policy , mentioned on the website ****************************************************;

     

    We want every part to fit perfectly, but understand there can be cases that don't quite work out. This is why we require you to use our fitment check on our product pages and use the fitment notes section. If you are ever concerned a part may not fit, please call one of our agents at ************ or email ******************************* and we will verify it for you.
    If you need to return a part that doesn't fit your vehicle, contact us at ******************************* with your Vehicle Identification Number (VIN). Attach any and all pictures that CLEARLY show the product label with the part number, and the product images itself, take multiple positions, we'll need to this vet exactly what you received. After this, our team will evaluate our catalog, the manufacturer's catalog, and your VIN. If it is deemed that we sold you the wrong part, you will receive a full refund and instructions to either ship the product back (on our label) or to discard the part. However, if it is deemed you purchased the WRONG PART for your vehicle, you will be responsible for shipping the product back. We can provide great affordable shipping labels and freight costs to make this less expensive for you. No exceptions apply to incorrect purchases.
    To receive your refund, the product that is returned back must be the following: In it's original, undamaged condition, if the item was originally delivered disassembled, it must be disassembled and lastly in its original packaging. If the original packaging is too damaged to be shipped back, you must use a similar sized box as the original or a box no longer than 108 inches.

    Business Response

    Date: 06/05/2024

    Good Afternoon, 

     

    The customer placed the order on ****************************** on March 05, 2024 | 11:36 AM. the invoice attached shows the name address and parts ordered by the customer. 

    The parts were shipped via ****** and delivered at the address provided. customer communication has been attached, where it shows return address has been provided.

     

    as per our policy, also attached , 

     

    We want every part to fit perfectly, but understand there can be cases that don't quite work out. This is why we require you to use our fitment check on our product pages and use the fitment notes section. If you are ever concerned a part may not fit, please call one of our agents at ************ or email ******************************* and we will verify it for you.
    If you need to return a part that doesn't fit your vehicle, contact us at ******************************* with your Vehicle Identification Number (VIN). Attach any and all pictures that CLEARLY show the product label with the part number, and the product images itself, take multiple positions, we'll need to this vet exactly what you received. After this, our team will evaluate our catalog, the manufacturer's catalog, and your VIN. If it is deemed that we sold you the wrong part, you will receive a full refund and instructions to either ship the product back (on our label) or to discard the part. However, if it is deemed you purchased the WRONG PART for your vehicle, you will be responsible for shipping the product back. We can provide great affordable shipping labels and freight costs to make this less expensive for you. No exceptions apply to incorrect purchases.
    To receive your refund, the product that is returned back must be the following: In it's original, undamaged condition, if the item was originally delivered disassembled, it must be disassembled and lastly in its original packaging. If the original packaging is too damaged to be shipped back, you must use a similar sized box as the original or a box no longer than 108 inches.

    Business Response

    Date: 06/05/2024

    Good Afternoon, 

     

    The customer placed the order on ****************************** on March 05, 2024 | 11:36 AM. the invoice attached shows the name address and parts ordered by the customer. 

    The parts were shipped via ****** and delivered at the address provided. customer communication has been attached, where it shows return address has been provided.

     

    as per our policy, also attached , 

     

    We want every part to fit perfectly, but understand there can be cases that don't quite work out. This is why we require you to use our fitment check on our product pages and use the fitment notes section. If you are ever concerned a part may not fit, please call one of our agents at ************ or email ******************************* and we will verify it for you.
    If you need to return a part that doesn't fit your vehicle, contact us at ******************************* with your Vehicle Identification Number (VIN). Attach any and all pictures that CLEARLY show the product label with the part number, and the product images itself, take multiple positions, we'll need to this vet exactly what you received. After this, our team will evaluate our catalog, the manufacturer's catalog, and your VIN. If it is deemed that we sold you the wrong part, you will receive a full refund and instructions to either ship the product back (on our label) or to discard the part. However, if it is deemed you purchased the WRONG PART for your vehicle, you will be responsible for shipping the product back. We can provide great affordable shipping labels and freight costs to make this less expensive for you. No exceptions apply to incorrect purchases.
    To receive your refund, the product that is returned back must be the following: In it's original, undamaged condition, if the item was originally delivered disassembled, it must be disassembled and lastly in its original packaging. If the original packaging is too damaged to be shipped back, you must use a similar sized box as the original or a box no longer than 108 inches.

    Customer Answer

    Date: 06/13/2024

     
    Complaint: 21734979

    I am rejecting this response because:
    Multiple attempts to reach company with no answer. Parts ordered , according to their website said they would fit. They did not. I just want them to send me a shipping label to send the parts back. Their customer service is awful! No one answers the phone or emails. I just want to be done with this awful experience!
    Sincerely,

    ***************************

    Business Response

    Date: 06/14/2024

    Good Morning,

     

    As per our company policy it clearly states if an order does not fit, it has to be returned on their shipping label by the customer. Every part ordered has a compatibility table on the website which shows if the part will fit your vehicle or not. We do not provide prepaid labels for return. Please return the parts at the address provided for a full refund. Once you ship the items back please respond with a tracking number.

     

    Attaching the policy again, 

    We want every part to fit perfectly, but understand there can be cases that don't quite work out. This is why we require you to use our fitment check on our product pages and use the fitment notes section. If you are ever concerned a part may not fit, please call one of our agents at ************ or email ******************************* and we will verify it for you.
    If you need to return a part that doesn't fit your vehicle, contact us at ******************************* with your Vehicle Identification Number (VIN). Attach any and all pictures that CLEARLY show the product label with the part number, and the product images itself, take multiple positions, we'll need to this vet exactly what you received. After this, our team will evaluate our catalog, the manufacturer's catalog, and your VIN. If it is deemed that we sold you the wrong part, you will receive a full refund and instructions to either ship the product back (on our label) or to discard the part. However, if it is deemed you purchased the WRONG PART for your vehicle, you will be responsible for shipping the product back. We can provide great affordable shipping labels and freight costs to make this less expensive for you. No exceptions apply to incorrect purchases.
    To receive your refund, the product that is returned back must be the following: In it's original, undamaged condition, if the item was originally delivered disassembled, it must be disassembled and lastly in its original packaging. If the original packaging is too damaged to be shipped back, you must use a similar sized box as the original or a box no longer than 108 inches.

     

     

    Business Response

    Date: 06/14/2024

    Good Morning,

     

    As per our company policy it clearly states if an order does not fit, it has to be returned on their shipping label by the customer. Every part ordered has a compatibility table on the website which shows if the part will fit your vehicle or not. We do not provide prepaid labels for return. Please return the parts at the address provided for a full refund. Once you ship the items back please respond with a tracking number.

     

    Attaching the policy again, 

    We want every part to fit perfectly, but understand there can be cases that don't quite work out. This is why we require you to use our fitment check on our product pages and use the fitment notes section. If you are ever concerned a part may not fit, please call one of our agents at ************ or email ******************************* and we will verify it for you.
    If you need to return a part that doesn't fit your vehicle, contact us at ******************************* with your Vehicle Identification Number (VIN). Attach any and all pictures that CLEARLY show the product label with the part number, and the product images itself, take multiple positions, we'll need to this vet exactly what you received. After this, our team will evaluate our catalog, the manufacturer's catalog, and your VIN. If it is deemed that we sold you the wrong part, you will receive a full refund and instructions to either ship the product back (on our label) or to discard the part. However, if it is deemed you purchased the WRONG PART for your vehicle, you will be responsible for shipping the product back. We can provide great affordable shipping labels and freight costs to make this less expensive for you. No exceptions apply to incorrect purchases.
    To receive your refund, the product that is returned back must be the following: In it's original, undamaged condition, if the item was originally delivered disassembled, it must be disassembled and lastly in its original packaging. If the original packaging is too damaged to be shipped back, you must use a similar sized box as the original or a box no longer than 108 inches.

     

     

    Business Response

    Date: 06/14/2024

    Good Morning,

     

    As per our company policy it clearly states if an order does not fit, it has to be returned on their shipping label by the customer. Every part ordered has a compatibility table on the website which shows if the part will fit your vehicle or not. We do not provide prepaid labels for return. Please return the parts at the address provided for a full refund. Once you ship the items back please respond with a tracking number.

     

    Attaching the policy again, 

    We want every part to fit perfectly, but understand there can be cases that don't quite work out. This is why we require you to use our fitment check on our product pages and use the fitment notes section. If you are ever concerned a part may not fit, please call one of our agents at ************ or email ******************************* and we will verify it for you.
    If you need to return a part that doesn't fit your vehicle, contact us at ******************************* with your Vehicle Identification Number (VIN). Attach any and all pictures that CLEARLY show the product label with the part number, and the product images itself, take multiple positions, we'll need to this vet exactly what you received. After this, our team will evaluate our catalog, the manufacturer's catalog, and your VIN. If it is deemed that we sold you the wrong part, you will receive a full refund and instructions to either ship the product back (on our label) or to discard the part. However, if it is deemed you purchased the WRONG PART for your vehicle, you will be responsible for shipping the product back. We can provide great affordable shipping labels and freight costs to make this less expensive for you. No exceptions apply to incorrect purchases.
    To receive your refund, the product that is returned back must be the following: In it's original, undamaged condition, if the item was originally delivered disassembled, it must be disassembled and lastly in its original packaging. If the original packaging is too damaged to be shipped back, you must use a similar sized box as the original or a box no longer than 108 inches.

     

     

    Business Response

    Date: 06/14/2024

    Good Morning,

     

    As per our company policy it clearly states if an order does not fit, it has to be returned on their shipping label by the customer. Every part ordered has a compatibility table on the website which shows if the part will fit your vehicle or not. We do not provide prepaid labels for return. Please return the parts at the address provided for a full refund. Once you ship the items back please respond with a tracking number.

     

    Attaching the policy again, 

    We want every part to fit perfectly, but understand there can be cases that don't quite work out. This is why we require you to use our fitment check on our product pages and use the fitment notes section. If you are ever concerned a part may not fit, please call one of our agents at ************ or email ******************************* and we will verify it for you.
    If you need to return a part that doesn't fit your vehicle, contact us at ******************************* with your Vehicle Identification Number (VIN). Attach any and all pictures that CLEARLY show the product label with the part number, and the product images itself, take multiple positions, we'll need to this vet exactly what you received. After this, our team will evaluate our catalog, the manufacturer's catalog, and your VIN. If it is deemed that we sold you the wrong part, you will receive a full refund and instructions to either ship the product back (on our label) or to discard the part. However, if it is deemed you purchased the WRONG PART for your vehicle, you will be responsible for shipping the product back. We can provide great affordable shipping labels and freight costs to make this less expensive for you. No exceptions apply to incorrect purchases.
    To receive your refund, the product that is returned back must be the following: In it's original, undamaged condition, if the item was originally delivered disassembled, it must be disassembled and lastly in its original packaging. If the original packaging is too damaged to be shipped back, you must use a similar sized box as the original or a box no longer than 108 inches.

     

     

  • Initial Complaint

    Date:05/08/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order, made it clear to use a specific address to send my order to depending upon the shipping carrier provided and was assured that it would be sent by *** or ***** and when I got the shipping details it said they were using ***** So I called six or 7 times to correct the address and finally when I reached the same person who I placed the order with, he said theres nothing he could do. So I asked for a refund because the order wont be delivered and thats it, would not help. **************** hasnt done anything to rectify the problem either. So Im getting 120$ dollars stolen from me.

    Customer Answer

    Date: 06/05/2024

    They keep giving me the runaround with automated responses to my emails. ***** excuses like they cant refund me until the item is returned to the warehouse and I have a **** update saying the item was returned to sender. I sent a screenshot of that and still they drag their feet. Its obvious that they just stole 120$ dollars of mine and from what Ive read its a common complaint about them. They are crooked and should have any business license revoked. 

    Customer Answer

    Date: 06/05/2024

    They keep giving me the runaround with automated responses to my emails. ***** excuses like they cant refund me until the item is returned to the warehouse and I have a **** update saying the item was returned to sender. I sent a screenshot of that and still they drag their feet. Its obvious that they just stole 120$ dollars of mine and from what Ive read its a common complaint about them. They are crooked and should have any business license revoked. 

    Business Response

    Date: 06/05/2024

    Good Afternoon, 

     

    The amount has been refunded to the customer. Attaching refund receipt here. 

     

    Thank you 

     

    Rasnain

  • Initial Complaint

    Date:05/03/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a set of TRQ headlights from AutoBuffy via Amazon in April of 2023. During the warranty period (2 years), the headlights started leaking and fogging up on the inside when it rains. I have attempted to contact AutoBuffy to get a refund but they refuse to respond. Over the last three weeks, I have emailed them multiple times as well as leaving multiple voicemail messages. Amazon has sent them several emails also but they still won't respond. This company is basically stealing my money by refusing to give me an opportunity to return a faulty product under warranty.

    Business Response

    Date: 06/05/2024

    Good Afternoon,

     

    Please let us know how can we make the refund available to you. Amazon will not let us refund a transaction that old. I can send you the refund amount via PayPal. Please let me know

    Customer Answer

    Date: 06/05/2024

     
    Complaint: 21661259

    I am rejecting this response because: I have no way to accept a refund via PayPal.  Is it possible for you to just send me a check?

    Sincerely,

    P Buttress

    Business Response

    Date: 06/07/2024

    Good Morning,

     

    Yes I can mail out of a check. Please send me your full name and address .

     

    Thank you

     

    Ras

    Customer Answer

    Date: 06/07/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    My address is:

    P Buttress

    **********************************

    ********, OH 43221

    Do you want me to return the defective item to you?  If so, please provide instructions.

    Thank you,

    P Buttress

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