Business ProfileforUSA Air Conditioning Services, LLC

We had the ac unit installed in 2019, we have a 10 year warranty with them. We started having issues this year with it not cooling our house during the day. They can over multiple times and told us it was fine. This specific time they came over it was a new tech I havent met before and her went up and looked at it and checked it out, changed the part without even telling us what was wrong or telling us how much it was going to cost Ect. We had no choice. The office wasnt picking up our phone call. No one would give us a call back for days and the owner, after days of calling and getting dodged by the receptionist, he admitted himself that he didnt want to talk to us. We took matters into our own hands and called the air condenser company and asked if the part they replaced was in fact under our warranty and they confirmed it was and that all *** air had to do was call them so they could get reimbursed for the part. They gave us a reference number and everything. We spoke back with the manager and he still has yet to speak with the company about getting our reimbursement. They are unprofessional and rude. We just want them to honor our warranty that we have with them. Our ac wasnt working and now was even have mold in our ducts. We spend over ***** dollars with them and got a new unit, sanitized our ducts and now have mold. We spent over 340 dollars that day to replace that part and had payed an additional 500 dollars when we installed our unit to cover and maintenance fees for 10 years. When you look at any yelp reviews they have they are absolutely horrible. I wish we did our homework before we chose them to do business with.