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Business Profile

QuickBooks Support

Quickbooks Contact Online

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 19 total complaints in the last 3 years.
  • 17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Someone fraudulently accessed my account and stole 5000 dollars from me and quick books has done absolutely nothing to help get the money back. I've spent days on the phone and I am not even one step closer to accessing my money. Some of the *** employees have seemed helpful but then the next call either says something completely conflicting or completely negates the previous call. The way this business handles problems is unacceptable and its crazy how much they want their money for payments etc but will do absolutely nothing to help me get my money back or to help do the right thing. A police report was made regarding the fraudulent transaction. There's no way someone is unable to stop a fraudulent transaction and or take days to drag us around and still not fix the problem. And because the account is deleted because of fraud so i have no access to money and no access to information to bill clients. I have no way to have money coming in, and this happened Monday the 9th. I have spent over 25 hours on the phone with quickbooks. Unable to make money for my family. This is unacceptable.

  • Initial Complaint

    Date:05/29/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Refusal to release and deposit funds received from our customer via ach newly added option. I was unaware the customer could pay with ach since I turned off ach option. The customer paid a ***** courtesy fee to use this new option and we were charged 1.27% charge to transfer money from QuickBooks to our bank account. After agreeing to the fee the money still has not been deposited into our account. When calling to resolve the issue you are transferred to the call center in the *********** with extremely long wait times. Those helping have scripted reasons with no means to resolve the issue.

  • Initial Complaint

    Date:04/30/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Quickbooks is holding money that customer paid to my business. Need refund and keep getting run around.

  • Initial Complaint

    Date:04/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been paying for QB Online Bookkeeping and have not received the services since January. I have emailed numerous times and never received an answer. Today I was notified by (******* @4pm) that my books have a confidential score of 70 and should be a 50. He also mentioned that I have not had book keeping services since January. That my books have not been reconciled this year at all. I have not been able to speak with a bookkeeper. Nor, has anyone been able to tell me who my book keeper is.

  • Initial Complaint

    Date:04/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    QuickBooks Intuit failing to get corrected W2's out within their guaranteed time limit. Their cases are said to be resolved within 45 days and no later. My case is at 61 days and my company plus employees can not file our taxes on time. I've spent countless hours on hold, chat and on the phone with agents and still have not got the case resolved. This has been extremely detrimental to my business.

  • Initial Complaint

    Date:03/31/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Case number #*********** The beginning of January 2025 my bookkeeper contacted quickbooks to make a correction to my w2. After a long time and no one seeming to know how to do this, she finally talked to someone who told her how to manually to walk through several steps to make the corrections to reflect that I'd also had my medical insurance paid for by the business. My payroll taxes were ****** all year in 2025.On Jan 10, after these corrections were made to my W2, ****** was pulled from my account.On Jan 22, and additional ******* was taking from my account. We had to manually turn off payroll because it continues to show ******* to be pulled with no way to make edits. This is not correct.I have literally now spend close to 20 hours on the phone with support. The first time I think was 5 hours and the lady was so apologetic because she said she'd never been on the phone with someone so long and unable to resolve ************ I've been on the phone for two hours and am on my 3rd or 4th person today... finally escalated to a supervisor again because I insisted. Every single time I have to explain everything all over again and have to have them dig in and spend time trying to make sense of what the situation is-- are there not notes of my conversations??? I'm over it. I just want this fixed. I was told it may take up to 16 weeks to resolve and frankly this is unacceptable. We are talking about hundreds and hundreds of dollars that are being held. I haven't been able to process payroll in February or March because the amount is incorrect and I can't correct it on my end. I need to show proof of income to apply for ******** to pay for my son's hospital stay and everything is held up over this. They said something was adjusted for ***.... Supposedly adjustment checks were created march 5 but still haven't *********** number is **********

  • Initial Complaint

    Date:03/05/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had two new employees enter their information into quickbooks. Both employees signed up for direct deposit and I didn't realize that it wasn't changed to paper check prior to doing payroll on 2/27/25. On the evening of 2/27/25, I received an email from ** stating my payroll direct deposits had been processed. On 2/28 I reached out to QB via their chat. I was told that I needed to void the two paychecks and then the money would be returned to my account. The representative even did a screen share with me to walk me through the process. Later that same day, I checked my bank account and the money was already taken out. I again reached out to ** and was told the money would be refunded into my account on 3/6. Today I received notification from both employees that the money had be deposited into their accounts. This has resulted in additional financial costs to my company. I am very upset as QB now states there is nothing they can do. They are telling me I should have deleted the entire payroll. They are supposed to be experts and their employees should be aware of the process. I issued ********* to these employees so they were over paid. ** needs to be held financially responsible for their error and reimburse me for the expenses I incurred due to their employees giving me incorrect information.

    Customer Answer

    Date: 03/05/2025

    This isn't about collection.  This is about their company giving me false information which resulted in significant financial loss for my company.  I pay a subscription fee each month and I was assured by more than one employee that the issue was resolved.  They are happy to take my payment each month but have fraudulently given me false information which could have legal consequences for my business in addition to the financial obligation.  They need to be investigated for fraud.

  • Initial Complaint

    Date:02/22/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My business partner and I just purchased a grooming business. We put our trust in QuickBooks to help with payroll. They put our account on hold and we spent 2 1/2 weeks talking to numerous people promising it would be resolved. When it wasn't resolved I got a manager on the phone after being on hold for over an hour. She advised me to create a new account with a different bank account. So that means after all that time wasted I now need to convert all my information over to a new account and get a new business bank account. They charged us when we couldn't even use them. We are now in the process of switching both ofy business accounts over to *****. ***** has been very help with helping move my ** employees over.

    Customer Answer

    Date: 03/25/2025

    I did not receive any calls from this company 

  • Initial Complaint

    Date:02/14/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for Intuit Quickbooks online account and for ********************** Bill *** feature (*********** business account). I tried processing a payment yesterday, 2/13/25 around 9 am EST and got error message saying "we cannot process this transaction". I talked to support agent and he told me we need to increase my limit and after asking how much I would like to increase it for - he confirmed my limit was increased to $200,000. He told me to try again in 24 hours and it will work. After 30 hours I tried again and got the same error message. I tried contacting Quickbooks support again. First I was bounced around between specialists who told me they don't know why system doesn't work. Finally, I requested to speak with the manager who was disrespectful and misleading. He told me he doesn't know why I am having an issue, told me I should rather use some other software. He was rude and sarcastic. I asked whether I can talk to someone else or submit a technical inquiry issue for backend, he said no to everything.

    Customer Answer

    Date: 03/18/2025

    Quickbooks resolved this with us directly - they increased our limit 

  • Initial Complaint

    Date:02/03/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Quickbooks failed to identify a breach of security on my account when I had called to inform them that something was wrong. Two days later after someone hacked my account and found a way to run off with over $15,000. I have no clue how but Quickbooks explained that Im 100% responable for my merchant account and seized $4975.00 that was paid to me during this time from a customer of mine. They then said I owe an addional $9500.00 and they applied this towards my balance. They called it a charge back fee and that I had to repay this stolen money that was rejected by the banks. They are not an all in one judge and jury. They failed to recognize the problem and I find it unlawful that they took that money without allowing me to represent myself in a court of law. They then lied about the dates in which I called. I called on the 10th the transactions came out the 13th

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