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Find a Location

Atlantic Blue Pools & Spas, LLC has 1 locations, listed below.

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    Business ProfileforAtlantic Blue Pools & Spas, LLC

    Pool Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/16/2021

    Years in Business: 11

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    Eustis, FL 32736-7958
    BBB File Opened:
    11/30/2016
    Years in Business:
    11
    Business Started:
    6/11/2012
    Business Started Locally:
    3/26/1996
    Business Incorporated:
    6/11/2012
    Accredited Since:
    7/16/2021
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Ben Futrell, Owner
    • Michael J Futrell, Owner
    Contact Information

    Principal

    • Michael J Futrell, Owner

    Customer Contact

    • Ben Futrell, Owner
    • Michael J Futrell, Owner
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Hiring a pool contractor

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/19/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    We chose Atlantic Blue Pools & Spas to build our pool, we felt that Ben F****** made a good and honest presentation. Our pool was completed November 2018, Ben finished half the outside border and never returned to complete it. The summer of 2020, we had a large rust stain appear on the side wall of our pool. Ben sent out someone to repair it, wasn't happy that I was unable to communicate with him as for he didn't know one word of English. We had to drain the pool, he had to cut out a large portion and cut the rebar back. The patch job is very noticeable and less than 6 months later a larger rust stain appeared a few inches away from the first one. After several voice messages, finally his daughter called me back. I was informed that someone would call me back. Mike, the son called me back and told me to paint it with white paint! This is not an issue that was caused by us as the homeowner, this is the direct result of poor workmanship on behalf of Atlantic Blue Pools and Spas. The only thing left to do is to hire a reputable pool company to fix a mistake by Atlantic Blue Pools and Spas. I would discourage anyone from ever using this company!
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Mary S

    1 star

    12/05/2023

    We loved our pool when we first put it in three years ago, but quickly after putting it in we began having problems. We called for months and never heard from anyone. There is a rust stain in the side that looks like the end of a bar. The pool also leaks constantly. The family is so nice to speak to and speak very highly of their business. We keep getting told that leaking is normal. This is definitely not normal and should have been fixed the first time.

    Local BBB

    BBB Serving Central Florida

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