Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Summary Business: Rosies Tailor Shop Address: ************************************* Date of Incident: [insert approximate date if you recall]Amount in Dispute: $38 Complaint Details I brought clothing to Rosies Tailor Shop in ****** for alterations and was accidentally charged twice for the same work, totaling an overpayment of $38. When I returned to the shop to show proof of the duplicate charge and politely requested a refund, the owner became visibly upset, raised her voice, and ultimately asked me to leave the store.I was surprised and disappointed by her reaction, as I presented clear evidence of the double payment and was simply asking to be reimbursed for the extra charge. The experience was very unpleasant and unprofessional.I am not seeking punitive action only a fair resolution and acknowledgment of the overpayment. I am requesting a refund of $38 and a brief confirmation that the business has reviewed its payment records to prevent this from happening again.Desired Resolution Refund of $38 for the duplicate charge Confirmation of refund and/or acknowledgment of the error

  Business Response

  Date: 11/20/2025

  Dear BBB Representative,
  I am writing in response to Case #******** regarding a consumer complaint filed against my business, Rosie P Tailor Shop. I would like to provide a detailed and accurate timeline of the services rendered and payments made.
  1. Pants Hemming Completed and Paid in Full
  09/19/2025 10:25 AM: Customer ****** **** dropped off two pairs of pants to be hemmed.
  09/26/2025 3:19 PM: Mr. **** picked up the pants and paid $38.34 with a **** card ending in 6689. (Two hems at $18 each plus tax.)
  He left the shop without any concerns or complaints. Attached are the Square transaction and work ticket.
    
   
  2. Jacket Alterations Completed and Paid in Full
  09/29/2025 3:00 PM: Mr. **** returned with two jackets requesting shoulder adjustments and taking in the body. He did not mention any issues with the pants during this visit.
  10/03/2025 2:16 PM: He came to pick up the jackets, but they were not ready.
  10/06/2025 4:09 PM: He picked up the jackets. Since my payment system was temporarily down, I informed him the total was $90 ($45 per jacket). He agreed to send a check. Please see attached the work ticket.
  10/28/2025: I received via mail and deposited his check. A copy of the deposited check is attached.
   
   
  3. Customer Complaint About the Pants
  10/22/2025 1:42 PM: Mr. **** returned with the pants over three weeks after the hemming was completed, stating loudly and in front of other customers that he was unhappy with the work and that he had been overcharged.
  I explained that he was not overcharged: the pants totaled $38.34, and the jackets were $90. These prices are standard in *****************, and I have maintained fair pricing during my 17 years in business. I took the pants back to redo the hem at no additional cost.
  10/23/2025 11:31 AM: He returned to pick up the pants and again made comments in front of customers claiming he was being charged twice and in a very rude and disrespectful manner. I reminded him that he had already paid for the pants on 09/26/2025, nearly a month earlier. I did not charge him for the rework.

  
  4. Evidence Available
  To accurately respond to his accusations, I reviewed hours of security footage. I have photos and can provide complete video evidence with date, time, and audio showing each visit and interaction, if needed. Also, I can ask the bank for a statement showing that he just paid for the services I provided. This is very unfair, and I should be the one complaining against what he is doing to me.

  
  5. Request for Contact
  This situation has caused unnecessary stress and confusion, and I want to ensure my business reputation remains protected. If further clarification is needed, please contact my daughter, ****** K ******* *********** who assists me with all the communication. I am often busy with customers and may not always be able to answer the phone immediately.

  
  Thank you for your attention to this matter. I am committed to fully cooperating to resolve this complaint.