Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2025, I brought my 2018 Chevrolet Camaro 1SS to Estero Bay Chevrolet for service. I paid $2,556.73 (partially financed through Sunbit) for a brake/rotor replacement, engine oil change, and transmission fluid service. At the time, I lived in ******, **. After moving to *******, I began noticing serious transmission issues that were not present before the service.I contacted the dealership, explained I now live 3 hours away, and they offered a free diagnostic. I dropped the car off on July 8, 2025. I received a link to track the service, but after 48 hours, there were no updates. I called the dealership multiple times for updates and only received one responsefrom my service advisor and later from the service manager.The service advisor told me a test drive had been completed and the transmission dipstick checkedyet my Camaro has a sealed transmission with no dipstick. When I pointed that out, the call disconnected. I later received a call stating they had confused my car with another customers.I was told the diagnostic would be completed on 7/11/2025, but I received no updates. I called several times that day with no response. No one returned those calls. During one of our few calls, the service advisor accepted the call while I read him the urgent follow-up transmission concern email I had sent. He acknowledged it but I received no written response or confirmation.I have received no technician notes, diagnostic results, or proof of inspection. The service manager gave me permission to record our call, but ended it by saying Ill see you in person and hung upknowing I live 3 hours away.I am a disabled veteran and full-time student. This has delayed my VA registration and work opportunities. Ive disputed the payment with ****** and my bank. I no longer trust this dealership or *** certified service network. Im requesting ** be held accountable.

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am writing to express my frustration regarding a recent experience with the parts department at Estero Bay Chevrolet. On June 5, 2025, around 11:00 AM, I ordered a specific part for my vehicle the camshaft exhaust. I clearly communicated this over the phone, even switching to Spanish to ensure there was no misunderstanding.Despite my efforts to be precise, the wrong part was sent. When I called back to request the correct link, I spoke again with *********, who unfortunately insisted the mistake was mine. I am 100% certain this is not the case, and I respectfully ask that you review the call recording from that day and time to verify what was discussed.Due to this error, my truck will now be out of service for another week, which directly impacts my ability to work and earn income. This situation is not only inconvenient, it is costing me money.Given the circumstances and the clear miscommunication on your departments side, I am requesting a full refund for the incorrect part and ask that this issue be resolved promptly. I expect to be treated fairly and for Estero Bay Chevrolet to take responsibility for this matter Sincerely,******* ****** ************ Invoice *****

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/8/24 my wife and I sat down with the finance manager at Estero Bay Chevrolet owned by ********* out of *************. We needed to sign the paperwork quickly as my wife had another appointment the was aware of. As we started to sign the first page he offer a tir and wheel package for $2765. I immediately rejected it. He then started to slow walk the process and offer the plan.I rejected it until he said that car a 2024 Corvette did not have run flat tires and that l would be stuck on the road and need to be towed. Reluctantly I signed accepted the plan. For the next 9 months I drove the car worrying about a flat as I found out the dealership does not stock tires fort that car making matters worse. Just recently a Corvette friend took a look at my tires and they definitely are run flat tires by ********* We were deliberately hit with a scare tactic so we would take the plan. This is very unprofessional and are looking to recover our money. Multiple times I rejected that plan. Any help would be greatly ************** some background on the service at the dealership, Last June the ******** I traded in for this car had been in for an oil and filter change. The next Dayi found a puddle of oil in the garage .i called to bring it back and was told the soonest I could get in would be in Oct. just recently I had an appointment to bring the new car in for its first oil change. After driving about ******************* the service **** as if I was not there as all the advisors were busy. Finally one can in and after several minutes asked what I am there for I said oil and filter change. He said is that your Corvette Z06 ? I said yes and he responded that they do not have any oil or filter for my car. I was shocked. Ester Bay used to be a great dealership. They would go out of the way to help.Knowing how the dealership is run now I would have gone elsewhere.Returning my money would go a long way to gaining my trust.

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new car on February 27, 2025. We were rushed through the closing process and told to "tap" the electronic signatures. We were not shown the details of the cost of the car. After we got home we noticed a Sealant package was added to our bill without us knowing or approving the package that cost $695. When we asked about this they simply said, 'you signed for it'. I have emailed them to try to get this reimbursed but have not heard back from them. We are an elderly couple and feel like we were taken advantage of and are asking for this $695 to be reimbursed to us.

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in June/July my husband had to have his truck towed and need the fuel sensor replaced which was under warranty. Then about 3 months later his truck wouldnt start again. He bought brand new batteries and that wasnt the issue so he had it towed to ***** once again. He told them he believed that it was the starter, but they insisted that it was the fuel pump again even though he had a brand new one 3 months prior. He had gone 2 months without his truck because the fuel sensor was on back order. After many complaints and calls we received a call that the part came in but now the brand new batteries were dead on the truck from sitting and he needed to get new ones before they could fix it. He did so and when they went to replace the fuel pump OF COURSE that was not the issue after waiting 2 months, it was the starter JUST LIKE my husband told them!!!! Now the part was able to come in the next day, so basically we were without his truck for 2 months for NO REASON because they didnt test anything and assumed it was the fuel pump even after my husband insisted it wasnt. We are mind blown by the incompetence and the service department was very rude to us through the entire process. They werent even able to give us a rental truck for the 2 months. We had to get our own and they call GM to get reimbursed for it since it was their fault the part was on back order! Is it their fault the truck was misdiagnosed in the first place? We have not been offered ANYTHING in return for the issue. Never even had a manager or anyone reach out and apologize. Terrible customer service in top of it all!

• Initial Complaint

  Date:11/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle in February 2024. Overcharged me state sales tax. Tried numerous times to talk to someone about this but no one will return my calls. Complained to Chevrolet customer care but they got nowhere with them either.

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased New Chevrolet Corvette 2024 in 12/2023 at Estero Bay Chevrolet Dealership. While preparing the vehicle and prior to delivery to me the shop/technician damaged the drivers door handle on the outside, a chip/break to door handle. They took pictures and documented the damage and informed me that they would pay to have the handle replaced. I have been in contact with them and my salesperson, ****** *****, multiple times over the past 11 months and no resolution or promise kept to repair my damaged vehicle. I have copies of the email/texts to verify their "promise" to fix my car but I have been ignored.

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2024 Chevrolet Traverse on 9/15/2024 as i was leaving the dealership a leak began from the Onstar and overhead buttons. My sales person was behind me as i had just pulled away from the dealership, she instructed me to come back in the morning as the service department was closed. I returned at 8:30am on 9/16/2024 and my car was being inspected, after waiting for an hour the tech came back and said there was no leak, after i explained to them the leak occurred after the car was in motion they did another water test and found a leak, i was told i would be given a rental but was not told how long it would take to fix. I called back at 9/16/2024 at 5pm and was told the dealership could not fix it and it needed to be fixed by a specialist. I attempted to get an update on 9/17/2024 but was unable to get in contact with my service tech or sales person. I went ahead and called *************** as i could not get anyone from the dealership on the phone. The customer service agent told me they could reach out to the dealership on my behalf. Shortly after filing the case i received a call from Christian A(customer care representative from delarship). ********* explained that it was a defect and the dealership couldnt of know of the issue but it would take 7 days to get the windshield and seal replaced and another 3/4 days to have it installed by a specialist. I told him that was not a valid solution as i did not put down 10k dollars to be without my car for almost 2 weeks. At which point he became rude and told me come get your money i didnt make the car, i headed to the dealership and spoke with Gio M(** of dealership) who told me i wouldnt be able to walk out with my money that day but that he would return the deposit. It is now 9/20/2024 and i have no received my money back nor is there a pending charge, i have reached out to the ** but he is also not returning any phone calls or emails

• Initial Complaint

  Date:02/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/17/2023 my husband's one year old Corvette went into service at Estero Bay Chevrolet and on that day I signed (as an authorized driver) for the courtesy vehicle from Hertz car rental. Hertz and Estero ********* have a contract to provide courtesy vehicles for customers. The repair was under warranty. The car required a total transmission replacement (faulty transmission) and the repair took 2 months to complete. I returned the courtesy vehicle back to Hertz on 4/10/2023. On 12/8/2023 I received via **** invoices and a letter of explanation from ***** that I was now going to be billed for the car as the dealership had not made payment. The balance due is $2,288.00 Needless to say I was shocked that **** took so long to contact me. I went to the dealership on 12/9/23 and 12/11/23 to speak to the ** re: their nonpayment to *****. I was told that the dealership had been sold during the time that the courtesy vehicle was used so "this is a problem"???? per the General Sales Manager, *********************************. I have contacted ** Customer Support multiple times, the case has escalated but to no resolution. Now ***** is threatening me with collections. I have all email correspondence with ****************, and Estero ******

• Initial Complaint

  Date:01/19/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Below is the email I sent to Estero Bay Chevrolet in Estero, *******, 8 weeks ago when I asked for a refund.I wanted to reach out and say thank you for working with us so quickly and getting things settled. We received the check today, but we expected much more than what we received. I know you probably hear that a lot, but when we purchased the vehicle, things were not explained to us very well at all. Had we known we could only use the maintenance package at Estero Bay we would've never bothered it. My concern is the refund amount. We received $131.86 for the maintenance package, which is almost the equivalent of one oil change, so I'm confused how that amount was determined. Also, the *** cancelation was only $457.04, which we expected to be more. The *** policy we purchased cost $915, and the maintenance package cost us $3,180.00, and since we only used maybe 2 oil changes, you can see my concern on the refund amount. We are *********** more than we received. Can you or someone possibly explain how these numbers were processed? $4,095(Spent) is far from $588.90 (Refund check) We received 1 refund already, and I questioned how the company came to the conclusion when I wanted everything canceled. I explained the situation, learned that I completed the paperwork incorrectly and resubmitted the paperwork. It has been 8 weeks since I resubmitted the paperwork (the 2nd time). I have waited 8 weeks (1/15/24-week 8) for a refund check with no answers and nothing in the mail, when I was originally told 4-6 weeks. Now, each time I send an email looking for an answer, I get short responses with little to no information. Their website does not let you contact management in email, so I can have my information written. It should not take 4-6 weeks OR LONGER to issue a refund check. These people do not communicate with there customers. They don't explain anything to you. I am due back a refund IN FULL and I am being offered no information as to when that will happen.