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Business Profile

Generators

Gulf Coast Generators

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/23/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a generator and an annual service contract from *************************** who has two companies one is Gulfcoast Generators and the other is Powerhouse Generators. The installation was done and final inspections were performed October 2, 2020. All seem to be working well. The annual maintenance service was performed on May 6, 2022. On July 12 we experienced a power outage and the generator failed to come on. We tried to contact ***** to have it serviced and evidently he was out of town and no one from office responded or answered our service call. A. His voicemail message stated a certain day that he would be returning phone calls and not to leave messages because he was out of an area to receive them. Ater a few weeks we finally did get a call back and ***** promised to have a technician come out and service our unit. After many calls to voicemail, emails, and no call back for several weeks, He called last week and again promised that we would have a technician contact us and come out either yesterday, August 22 or today August 23. No calls from any repair person or *****, and no return calls on any of his telephone lines yesterday or today. Since this has been going on since July 12, we have called another company to come in and service the generator since we are having no response from ***** or anyone else he supposedly has working in his office.

Gulf Coast Generators is NOT a BBB Accredited Business.

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