We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Custom Logo Apparel

Danny Duncan

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Logo Apparel.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/15/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a snow board in Dec and on Jan 3 Rd it said delivered. No snow board ever reached me. I filed claims with *** and they took responsibility for it and approved refund and sent killer mersh forms for a refund and then they were to issue me the refund. They haven't to this day reached back out to *** according to them. PayPal got involved and killer ***** responded after 5 days with a tracking number from **** stating it was delivered on Jan 11 th and left it at that. I called **** with this tracking number and it was a 4.5 oz package that got delivered to ********** in their mailbox so it wasn't my snowboard. So here we sit again waiting on another response from them. It's been 20 days and I realize some take longer but this didn't have to take but a week except for killer mersh is slow and their mistakes is affecting me. I don't have that kind of money esp when I had to go out a purchase a snowboard for my grandson when his never showed up. Danny Duncan has enough money to wait but I don't customer service is the worst I've ever seen and if u email a second time your email go to the back of the lines it says for a response, aint that something!

    Business Response

    Date: 02/13/2024

    Hi there! We attempted to process a refund however there is an open PayPal dispute. Please cancel dispute and provide proof so we can process the refund. Thank you. 

  • Initial Complaint

    Date:08/10/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son ordered a sweatshirt from the company and the sweatshirt had a defect. My son asked them to exchange it they told him to send his sweatshirt in first so he did. The new sweatshirt never arrived and when he contacted them they said contact the carrier. We contacted the carrier who said they sent it to the wrong address. I tried to resolve the issue for him they will not talk to me or respond to emails. When you send the an email asking for someone to reach out to you there is never a response. My son received an email saying they couldn't help him but they have never responded to me. My last email to them asked them to please respond via email or phone if not I would be forced to contact the BBB and they never responded.

Danny Duncan is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.