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Business Profile

Computer Repair

Computer Guru LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

This profile includes complaints for Computer Guru LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Computer Guru LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I dropped my computer off to have it looked at was told it was gonna be $30 to let me know what was wrong with it then I got a phone call a day later saying it was $180 and they fixed my computer and it was like brand new I reluctantly pay $180 I get my computer back the keyboard isnt working and I immediately take it back to the store. I ask him what was wrong with it why is it going this? He tells me that I need a new keyboard I told him I dont understand why I need a new keyboard when you told me it was working like a new computer. He proceeds to shut the door on me and tell me hes not helping me He also has another laptop of mine that he cant find and I have to wait until he can find it.

    Computer Guru LLC is NOT a BBB Accredited Business.

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