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Business Profile

Electrician

Top Flight Electric, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Top Flight Electric, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Top Flight Electric, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/29/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will follow up if we cannot resolve the issue after my guest leaves in about 9 days, 

      Sincerely,

      *****************************er completing the project the problem had not changed AT ALL. The same exact issue persisted and the person told me he would give the info to the owner and I would hear back from them. Since that time I have called and left messages with their receptionist, replied to the emails they send non stop and NEVER have I gotten a call back. 2 of those air conditioners burnt out and I put them in my storage shed and I had to purchase 2 more acs. Also 2 tvs in those rooms also got burnt out. Both plugs burnt. The money I spent is on my credit and the issue was not fixed, even a little and has cost me ADDITIONAL monies to replace those units. I basically just donated thousands of dollars at my expense and am still living w the same issues. What upsets me the most is the several times I've called and left messages and NO ONE ever calls me back or even replies to my emails. I want the problem fixed or this removed off my credit. My next step is to take them to small claims court if they continue to not respond.

      Business Response

      Date: 02/07/2024

      Hi,

      I talked with ****************** this afternoon and apologized for the missed communication. 

      I assured ****************** that we will come out to his house and fix any issues that pertain to the work we did in June 2022 as part of the warranty.

      ****************** stated he was expecting guest in the house and would call to schedule us to come back out as soon as he knew his guests' schedule. 

      I gave ****************** my personal cell number, to help eliminate any miscommunication in the future. 

      Sincerely,

      ***********************

      Top Flight Electric

       

       

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