Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** 3 minutes ago New I had been a loyal customer for the last 3 years and it all started with *****. He deleted my account for no reason. I called to place an order over the phone and I was assured it would be sent *****. The next morning I get an alert and I see a **** shipping label and so I called and told them that I had to have it delivered by ***** because the address is my work address and the owner is out of the country, so yes I called and did everything they asked. And then I call to find out whats going on why I didnt receive my whole order and the ***** said that it was sent separately my digestive enzymes. I still havent received them. It was wrong for them to delete my account and block my phone number. Someone needs to have some oversight of this employee as now I cant even place an order. Im so disappointed. I love the product and all I wanted was to make sure that I would receive my order and I didnt. So if someone at BodyHealth wants to resolve this Id appreciate it and like to make another subscription, thats another thing, I had a subscription for almost every product. The worst experience Ive ever had with a company when Im spending $100s of dollars every week. I just want my account back. So I can use my subscriptions and rewards. He was mad because I got an email saying to try the new greens. So I made a subscription. When I received the product it was the old ones. So I was aggravated about that but Ive never cursed at anyone or been rude. I rely on these supplements. I have health conditions and they help me. Someone definitely needs to get ***** out of there, before they lose more loyal customers that all they want to do is spend money with and theyll lose that. If someone is above ***** and can reach out to me at ************ and get me back in my account and get my order that I was supposed to receive sent to me that would be appreciated greatly. Thank you

  Business Response

  Date: 07/07/2025

  Hi *****, I'm sorry to hear about your experience. After reviewing your account, I can confirm it was closed in January following multiple refunded orders reported as missing or lost. This decision was made due to repeated policy abuse and suspected fraudulent activity across several accounts linked to you.
  While **** also issued refunds for your most recent orders after the account closure, were unable to reopen or support further direct purchases. If you wish to continue using BodyHealth products, we recommend purchasing through *******
  Thank you for your understanding.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/3/25 $276.31 order #******* 5/26/25 $276.94 order #******* I am a long time customer of ****************** going back to 11/23/21. Even tho there is very little transparency in their ingredients & even if you have a subscription, their order fulfillment & shipping will take forever. I stuck with them. I was excited to see new Cardiovascular product introduced last year so ordered a 3pack on subscription, assuming that BY LAW, I can cancel when needed. But didnt have any plans to do so as I was hopeful for this new product. Unfortunately, I had severe rash reactions each morning I took it for a week. So I discontinued. **** on their website to cancel subscription & see that you need to call & speak to a representative to cancel a subscription before 3rd round is sent. That is illegal. But I tried calling. 5 times! Waiting on hold for minimum of 35 min each time only to be disconnected. So tried skipping order out as far as I could but they do not send renew notices like other companies so I forgot and of course 2nd subscription sent. Tried calling again 8 times with same result. NEVER got thru. ALWAYS disconnected after extended wait. Well guess what? They just sent out 3rd subscription. So Im out all this money, with product I physically can not use & today when I go on site the Contact Us link doesnt even work! They owe me a refund for last 2 orders IMMEDIATLEY and should be punished for not allowing cancellation online as easy as it is to subscribe which is the **** This is a shady ********* there are many posts about them online. I always gave them the benefit of the doubt but they are DEFINITELY scamming.

  Business Response

  Date: 06/04/2025

  Hi ****** Thank you for brining this to our attention. You and I have been in touch a few times on this situation and as of today since you have returned the product, your refund has been processed. If there is anything else we can do to help, please do let us know. 

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BodyHealth.com encourages purchase through a subscription model, however they do not allow you to cancel your subscription online. You have to call an 800# that is only open during certain hours. Alternately I sent an email to cancel my subscription and have needed to send multiple emails to an AI response agent and and real human. Not allowing me to cancel a subscription in the same way I placed the order is an issue and then making it difficult is even worse.

  Business Response

  Date: 04/08/2025

  Hello! I am sorry to hear about your experience with cancelling your subscription with us. I do see that you emailed us this morning before business hours to request of this and we have already responded and cancelled your subscription. Do let us know if we can help with anything else. - Alexa 

  Customer Answer

  Date: 04/08/2025

   
  Better Business Bureau:
  
  I would still recommend BodyHealth update their website to allow other users to cancel subscription in the same channel that they signed up for a subscription.  Not requiring an online user to call during business hours to cancel a subscription.

  However, I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:02/20/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Loved the products but am done after my current experience. Ordered on 1/31/25 and I still have not received my package. Last postal update was 10 days ago and company refused to reship or refund me for my order. They want me to wait another 4 days to see if there is an update with shipping so they can file a claim and reimburse me. Ive never had or heard of a company making a customer wait 24 days to receive a package! A $31 package at that! Times must be tough to not be able to refund or reship an auto-ship customer their order. This tells you exactly what kind of company they are. *** filed a chargeback with my credit card company.

  Business Response

  Date: 03/06/2025

  Hi there! Sorry to hear about your experience with shipping and your order! I do see your order was delivered, just not in a very timely manner. So again, I do apologize for that but am very happy to see your order did in fact arrive.

  If there is anything else at all that we can help with, do let us know.

  Customer Answer

  Date: 03/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:10/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled a subscription with BodyHealth some time ago. I tried to return product because the taste was disgusting. It was more for the postal service then the product itself, so I opted not to return. I was recently charged for the same product!!! First of all getting a hold of customer service is a joke with this place. When I did get a hold of them they refused to give me a return label saying its not in their policyso I had to return the product I didnt buy on my dime, $22 of my dime.This company should NOT be in business. I want a refund and the $22 of my money that I had to use to return their s***** product to them.

  Business Response

  Date: 10/23/2024

  Hi *******,
  
  Very sorry to hear this was your experience with us. I do see that you emailed us on 10/17 in attempt to cancel your recurring order. Unfortunately per our policy, that you can find here: ********************************************************** we do not allow for cancellations of subscriptions unless after your 3rd billing cycle without calling our **************** Team. We did reply to your email stating this as well. 

  Then on 10/18 you emailed again, at which point we actually called you and left a voicemail (since you did not answer,) asking that you call us back so we could get this cancelled for you, as again, we cannot cancel your recurring orders over email - you must speak to us on the phone. 

  That said, your subscriptions have since been cancelled and I can confirm that your order was refunded in full.

  Please do reach out if there is anything else we can do to help.

  Customer Answer

  Date: 10/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:08/14/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 4th I ordered Perfect Amino from them, Order *******. The order states to have arrived and was delivered to my mailbox. Nothing was in my mailbox. I checked my neighbors and nothing with them either. I have video footage of my mailbox, mail truck drove up and left. No one else was near the mailbox till I got home.

  Business Response

  Date: 08/28/2024

  Hi there, 

  So glad we were able to get you taken care of! 

  Please let us know if we can help with anything else,

  Alexa

  Customer Answer

  Date: 08/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opted into a subscription however when trying to opt out I found it nearly impossible. I tried calling the number on the website which automatically disconnects after saying everyone is busy training and to leave a voicemail. This is a terrible experience and I could not afford to have another charge yet wasnt able to cancel beforehand. Their tactic of making it very difficult or impossible to cancel is unethical.

  Business Response

  Date: 08/01/2024

  Upon signing up for subscriptions at bodyhealth.com customers are asked to check a box that asks that they agree to the parameters. This includes the need for any subscription to go through 3 billing cycles before it can be cancelled in the customer portal. This customers subscription has since been cancelled and their last order was also cancelled and refunded as they requested. 

• Initial Complaint

  Date:06/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05/03/2024 I purchased Perfect Amino Powder - 120 Serving Container / Strawberry / 1 Container for a total sale price of $133.50. At the time of the purchase it did disclose that they were about 2 weeks or so backed up. It has now been almost 6 weeks! I've written 3 emails to customer service with no response and I have tried calling many times but it ALWAYS says that it's either after work hours or they are helping another customer. On their website it still says that the order is unfulfilled. There have been no attempts from the company to communicate with me regarding any issues with stock or deliveries. I just want my order!! At the very least, someone to let me know what is going on and when I will be getting my order. I love their products but absolutely terrible customer service!!

  Business Response

  Date: 08/01/2024

  Customer placed order with us on pre-sale for a product not yet released. 

  The customer did email to inquire on delay, and we did let them know that their order would be filled in the order it was received in accordance with our pre-sale.

• Initial Complaint

  Date:06/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 12, 2024 I placed 2 orders with this company. One order was for the perfect amino (original) for a 1 time shipment. I finally received this order. All good, love the product.The second order on May 12, 2024 was for the perfect amino (new improved version, presale) subscription where I would receive the order and subsequent shipments every 4 weeks thereafter. Regarding the second order, this company charged my credit card in full on my presale order. I am still waiting to receive this order with no updates. They send no shipping info, tracking, etc. when you call customer service it immediately goes to voicemail and no one calls you back. Emails are unanswered. Then on June 9, 2024, they charged me again for the presale order (4 weeks later) even though I still have yet to receive the first shipment? The subscription should start when you ship the 1st order, thats what a presale is, once shipped you charge and ship the subscription starts and you should charge cc when you are shipping. Now I have been charged twice with still no product. I tried to explain this via email and ask for a phone call which is unanswered. I cannot be the only person confused by this. I want the product shipped when you charge my card. Attached is a screenshot from the website showing orders are unfulfilled for the same amounts ($140.51. The subscription). I received one reply and said the product will ship in 1-2 weeks and then by then Id be charged 3rd time! Would they ship 3 orders? If I dont skip the subscription will I keep getting charged and then receive 3, 4 shipments etc at once? Then I had an email stating the product I ordered wasn't available and they were substituting it. I was confused if they were shipping that. One pre sale charge is fine, but you cannot keep charging for a pre sale until youve shipped the first one. I want someone from the company to call me and resolve this issue. An explanation regarding their practices and ways of doing business as well.

  Business Response

  Date: 08/01/2024

  This order was placed on 5/12 via presale for items we did not yet have released. We filled this order on 6/18. 

  We did have disclaimers on our website and on emailed order confirmations explaining the pre-sale and that the order would not ship for some time. 
  

  This has since been delivered and the Customer is still making regular purchases with us.

• Initial Complaint

  Date:06/03/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I notified this company via phone and email that I needed to cancel my subscription for auto shipments due to a cancer diagnosis. More than a month has passed and they failed to respond but continue to bill my credit card. Their website does not provide a viable means to unsubscribe or cancel my subscription. As of today, they do not answer their phone nor respond to emails.

  Business Response

  Date: 08/01/2024

  Customer reached out to us via email on 5/2 asking if we could cancel her subscription. As per subscription policy and the agreed upon parameters when signing up for recurring orders on our website, active subscriptions cannot be cancelled over email, chat or social platforms and a customer must call. 

  When the customer inquired about this, we did ask that she call.