Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The attorney represents our ***********************. My hoa had me on auto debit and for whatever reason, that did not take or stopped. This firm was given my past dues and set me a letter the dues plus $400 in legal fees. After refusing to work with me they agreed to split the payment. I immediately sent the first half of the payment , which they received/applied on 05/19/25, and 2.5 months later (on 08/06/25) they have sent a new later, demanding more fees including fees to place a lien on my home. When they decided to accept splitting the payment there was zero mention of a deadline of any *******'s my opinion that this should not be allowed, and may not even be legal. This is probably something someone should investigate so they aren't draining people of money to simply send letters.

  Business Response

  Date: 08/12/2025

  Mr. ***** is a homeowner in a community who failed to timely pay his assessments. He was turned over for collection after ignoring a Notice of Late Assessment, issued pursuant to Section ********, Florida Statute. Thereafter, he contacted our office and was given a two month payment plan. He issued one payment, but failed to tender the other despite multiple warnings. As a result, this law firm moved forward with additional collections actions pursuant to relevant Florida Statute. Mr. ****** allegations are meritless, and it was his own negligence and failure to pay his assessments that resulted in this collection action. He was instructed on numerous occasions to retain counsel if he did not understand his legal rights. 

• Initial Complaint

  Date:05/15/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a certified letter from the Tankel Law Group attempting to collect $828.56 in legal fees for a $66 special assessment fee balance. As I explained to ***************************, I have two accounts and ****************************** has made mistakes by crediting the wrong account. I provided an email from the association (******) stating that once my accounts were reconciled, the special assessment balance would be $0. Prior to locating the email, I paid the $66 along with the late fee for a total or $94.55, but I refused to pay the legal fees based on the email received from ****** at ******************* At this point my account should be credited $94.55 and the legal fees should be null and void. I would also like the harassment and threats of a property lean to cease. I have attached the emails regarding this matter.