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Business Profile

Amusement Parks

The Dolphin Connection, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/18/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did a dolphin swim with Dolphin Connection on Dec. 28, 2024. When I got home to download the photos they took, I was disappointed to find that they did not take a picture of me kissing the dolphin. They did take one of my husband. This is the 1 photo I really wanted. We were going to use these for a holiday card next year. As a cancer survivor in March, I was really excited to do this and kissing the dolphin was the one really fun moment. I have made 6 attempts to reach them and they have ignored me every single time. They do not answer their phone, the email they provided on the card they handed out is wrong, I have found 2 other email addresses when that email bounced back, I submitted a message on their website. They simply do not respond. This is bad customer service at its ultimate worst. All I'm asking for is the picture. Maybe they forgot to send it. I want a refund because I am assuming that they simply did not take the picture and are too ashamed to admit it.

    Customer Answer

    Date: 02/10/2025

    Is anything being done about this complaint? Why haven't I heard anything in over 3 weeks? I took me 6 messages to get them to respond to me. They kept re-sending the pictures, but never sent me the one I was looking for. They claim that a dolphin kiss is not included in their package, yet this is what is on their website:

    Program Behaviors
    Melon rub
    Dolphin kiss
    Hug
    Deep water dance/handshake
    Belly tow
    Mimicries with a dolphin

    They took a picture of my husband kissing the dolphin and they took a picture of the older woman in our group kissing the dolphin. She had the camera aimed right at me when I kissed it, so why didn't she take the picture? This is the one thing I was looking for out of the entire experience. I want a refund!!

    Would love it if you would follow-up with them. If they are not going to provide a dolphin kiss and it's only a kiss on the cheek, they need to specify this on their website. I would have spent my money elsewhere if this would have been spelled out. Would like a refund.

The Dolphin Connection, Inc. is NOT a BBB Accredited Business.

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