Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used car Chevrolet Silverado 2021 on Saturday, June 21st, and by Tuesday, June 24th, the check engine light came on. Following the dealers direct instruction, we took the vehicle to ******** for inspection. There, we were informed that the car had a serious leak and required a part replacement. However, after leaving ********, the vehicle began exhibiting additional major issues, including malfunctioning remote start and start-stop systems, as well as transmission problems.We paid $2,800 as a down payment on the day of purchase, with the remainder financed. We are formally requesting an exchange for a comparable vehicle in proper working condition, along with reimbursement for the full day lost attempting to address the vehicles issuesper the dealers own referraland for the excessive fuel expenses incurred. This vehicle is our only means of family transportation, and weve been forced to continue driving it despite the risks to our safety due to its mechanical condition. Im requesting a urgent resolution to this case or full refund for all this awfull experience

  Business Response

  Date: 07/02/2025

  In response to this complaint customer purchased the vehicle AS-IS and signed a document stating it.  In addition customer advised us they took the vehicle to a **** dealership and were told no sign of flood damage.   Customer is more than welcome to trade it in and will be given trade in value at the time of trade in.  Also customer signed an additional document stating they had the right to get the car inspected by a 3rd party prior to purchasing it

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2021, I purchased a vehicle from H Greg Miami, Inc. During the financing process, I was sold a ************* policy. I was clearly told by the finance representative that the *** contract was 100% refundable once the loan was paid off in full.I was only provided and asked to sign a 1-page *** agreement, which I still have in my possession. I was never shown or made aware of additional pages to the contract at the time of signing.After paying off my car loan in full, I received a letter from my lender (**************) stating that I would receive a *** refund within 60 days. That refund never ca**** then contacted both ********* and the *** provider, **********, to follow up. They both told me that the dealership (H Greg Miami) is responsible for issuing the refund.When I contacted the dealership, they sent me a 4-page version of the *** contract that includes refund exclusions but those extra pages were never disclosed to me, and they are not signed or initialed by **** went to the dealership in person and spoke with ***** ****, ****************** Manager, who admitted to me: Im sorry that you were misled about the refund agreement.I believe this situation involves deceptive sales practices, lack of full disclosure, and misrepresentation. The dealership is trying to deny my refund based on contract terms I was never informed of and never agreed to.I am requesting a full refund of the *** fee and filing this complaint to report what I believe is a violation of consumer protection laws.

  Business Response

  Date: 06/16/2025

  In response to this complaint all Gap policy are pro rated.  Customer claims he only got the first page he signed.  Unfortunately I have no way of verifying how many pages he got.  But at Hgreg everything is disclosed and customer is given all copies of paperwork customer signs and  reads.  Customer bought the vehicle back in 2021  that was 4 years ago and their was no pro rated money left to be given to the customer.  Not sure if customer misunderstood but how can a customer have a gap policy and it be active and then when he pays it off he is going to get 100 percent refund

   

  Customer Answer

  Date: 06/16/2025

   
  Complaint: 23457188
  
  Thank you for your reply. I respectfully disagree

  with several key points and would like to clarify:        
  1.I was clearly told by the dealership at the time of purchase that the *** policy would be 100% refundable once the loan was paid in full, assuming there was no claim. My loan was paid off, no claim was ever filed, and the policy was not used.
  2.After my final loan payment, my lender (Ally) even sent a letter stating that I would receive a refund within 60 days. This led me to follow up directly with both the *** provider and the dealership.
  3.I was only given a 1-page *** contract, which I still have in my possession with my signature. The 4-page version that the dealership now references was never disclosed to me, and the additional pages were not signed or initialed. That document was sent to me only after I inquired about the refund years later.
  4.I personally visited ***** and spoke with ***** ****, the Finance Manager, who admitted: Im sorry that you were misled about the refund agreement. This confirms that I was not properly informed at the time of sale.
  5.The passage of time does not eliminate my consumer rights especially when I acted promptly after receiving notice from my lender about the refund. The dealership is enforcing terms I never agreed to and which were never disclosed, which is misleading and unacceptable.
  
  
  I continue to request a full refund of the *** fee based on the facts, the misrepresentation acknowledged by your finance team, and the lenders original communication. I am committed to resolving this fairly, but I reserve my right to pursue further legal or regulatory action if necessary.
  Sincerely,
  
  ******** *******

   

  Business Response

  Date: 06/16/2025

  In response to this complaint I have no way of knowing what happened many years ago.  We give all our customers all copies .  In addition no company works for free.  There is no way a gap company would insure the difference your insurance company  would pay if u had a total loss for free.  
  

   

  Customer Answer

  Date: 06/16/2025

   
  Complaint: 23457188
   
  I am not asking for *** coverage for free. I fully paid for the *** policy at the time of sale and never used it there was no total loss, no claim filed. I paid in full and received no benefit or refund.
  
  
  I was clearly told by the seller at ***** that the *** policy would be 100% refundable once the loan was paid off  and my lender (Ally) later confirmed in writing that I would receive that refund within 60 days.
  
  
  I was only ever given and signed a 1-page version of the *** contract. The 4-page version now being referenced was never shown to me at the time of signing and contains no initials or signature from me on those added pages.
  
  
  If ***** claims all documents were properly disclosed, they should be able to provide a full copy of the 4-page contract with my initials or signature on every page. So far, they have not  because I never received those extra pages.
  
  
  I am simply asking for the refund that was promised to me  nothing more.
  
  
  
  Sincerely,
  
  ******** *******

  Business Response

  Date: 06/18/2025

  In respond to this complaint there is no way a gap is 100 percent refundable.  Some get pro rated if you cancel them before the end of the loan.  

  Customer Answer

  Date: 06/18/2025

   
  Complaint: 23457188
  
  HGreg continues to avoid addressing the key facts of my complaint:
  
  
  I was clearly promised a full GAP refund upon loan payoff if the policy was unused. I would not have agreed to purchase the *** if the seller hadnt told me it was 100% refundable. That was the deciding factor and it turned out to be false.
  My lender confirmed in writing that I would receive the refund within 60 days.
  I only signed and received a 1-page contract. The extra pages they now refer to were never disclosed to me and contain no signature or initials.
  Their own finance manager admitted I was misled about the refund.
  
  
  
  
  Instead of addressing these facts, HGreg continues to respond with vague general statements and ignore the real issue. This type of behavior  misleading customers and later hiding behind paperwork that was never properly disclosed  reflects a pattern that should be looked into more seriously.
  
  
  Ive said everything I need to. This is now on record and I will take further legal action if its not resolved.
  
  
  
  Sincerely,
  
  ******** *******

  Business Response

  Date: 06/25/2025

  ***** would never tell a customer they can have a gap policy and then when you pay off the vehicle we would refund you 100 percent of the policy

  Business Response

  Date: 06/29/2025

  Unfortunately with nothing in writing I can not give a full refund.  You signed documents stating if gap is allowed to be cancelled it would be pro rated 

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23457188
  
  I understand what youre trying to claim, but again I only signed and received a 1-page version of the *** contract. The additional pages youre referencing were never disclosed to me, and they contain no initials or signature from me.
  
  
  If you believe I signed documents stating the refund would be pro-rated, then please provide a copy with my initials or signature on those specific refund terms. You have not been able to do that because they were never presented to me.
  
  
  Also, your own finance manager, ***** ****, admitted to me in person: Im sorry that you were misled about the refund agreement.
  
  
  I also received a letter from my lender **************** stating I would receive a *** refund within 60 days of payoff so to say I have nothing in writing is simply not accurate.
  
  
  You are denying a refund based on documents that were never shown or signed, while ignoring both verbal promises made at the time of sale and written notice from my lender. That is misleading and unacceptable.
  
  
  This is my final statement in this forum. The issue is now fully documented and will be pursued through formal legal and regulatory channels.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from this dealership on January 30th, and the entire experience has been nothing short of a nightmare. Despite numerous attempts to contact both the dealership and my finance manager, ******* ********, regarding the registration of my car, I have been completely ignored.After several unsuccessful attempts to reach *******, I finally got in touch with himonly to be screamed at, belittled, and called names when I mentioned the possibility of taking legal action for their lack of response. Its appalling that a finance manager would treat a customer this ****** make matters worse, Ive now been denied a new temporary plate and was told to stop contacting them. To top it all off, they blocked me, leaving me with no way to resolve the issue.This is the worst customer service Ive ever encountered. The lack of communication, professionalism, and respect is beyond unacceptable. I would strongly advise anyone considering doing business with this dealership to look elsewhere. If they cant handle a simple registration process, I cant imagine what other issues customers might face down the line.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/22/2024 my kids and I went to Hgreg in ***** Florida to purchase a ******** i saw online, the store manager ****** introduced me to ******** one of their sales guy, before I came to the dealership I called to find out if the vehicle was still there and the amou6i wanted to put down was $2500, when I got to the dealership they took my license and let me test drive the *** Mercedes I originally wanted, after I test drove the vehicle I originally wanted 30 minutes later I was told by a other manager that someone purchase that vehicle which was $17000 i asked how can they do that and their reply was first come first serve and ****** the manager and ******** the sales guy bought out a another ************* which is a CLA250 2017, I then told them this is not the car i wanted, they then told me in order to get the car is want I need to make more money which I do, and I need to put down more i refused, but because they saw what was in my account from my return on the paper they took from me with my paysub they told me I have the money to put down more and stop wasting their time. This is my first time purchasing a vehicle, and with my job I need a reliable vehicle to take my patients to and from doctor appointments, but with the car they sold me i have not been able to drive it because it's has no bottom under the engine, they dealership knew the car horn doesn't work and the car has electric problems i am paying $503.87 on the 7th of each month and can't use my car. They put me in a car for $14.500 i put down $5500 and everytime I make my car payment it never moves for the loan about i have a 5year contract which is ridiculous $30,000 for a car that I cannot drive and that's not safe I tried trading it in to Hgreg and the manager ****** refuse to take the car back this is stressful i have to take Lyft to and from my patients doctors appointments, I am a single mother of 4, Hgreg need to be held accountable for their action, this is not how you treat people.

  Business Response

  Date: 03/17/2025

  In response to this complaint customer was fully aware buying the vehicle AS-IS and in addition customer signed a disclosure stating he or she had the right to get the car inspected by a 3rd party prior to purchasing it

   

   

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle with ***** at the ******* location 11/4/2024. The day of my purchase I couldnt take it home because the windshield wipers werent working, thankfully it was raining that day. When I came back for the car there was a problem with the key battery so I had to wait all day to get that fix as well. After taking it home I had several different issue within my 5 day period they said they would fix. I have been there 2 times missing out on work so they could fix these issues they claimed the couldnt find anything, after I already showed them what the check engine light said because I had it looked at. They finally suggested 12/28/2024 for me to go to Autozone to get it looked at which displayed the same thing I showed them previously, and it stated repair immediately if driving issues which I have been having that they ignored. I sent them everything I never heard back so I finally got in contact with corporate which I was given the run around from there customer support/sales as if no one knew how to contact them. On 1/ 8/24 **** the corporate *** told me the same thing to send him the info from autozone and he would get it taken care of. Till this day I havent been able to get in contact nor has anyone contacted me. Last night the car was acting up in the middle of traffic which really scared me and my passengers. No seems to care about any of this.

  Business Response

  Date: 01/27/2025

  In response to this complaint we have addressed some of the issues with the vehicle.  Unfortunately we can not every issue customer keeps having after he or she purchased the vehicle AS-IS and in addition signed a disclosure stating they could have had the car inspected by a 3rd party prior to purchasing it.  We have fixed some of the problems free of charge but customer could have also purchased an extended warranty 

  Customer Answer

  Date: 01/28/2025

   
  Complaint: 22855103
  
  I am rejecting this response because: all these problems where within my Intial warranty and where never fixed. So it makes no since for me to have to pay yall more money for a warranty when yall didnt fix the problems while still in the warranty that comes with the car. The company clearly just want more money and not fixing problems. Correction nothing was fixed that I called about. The only thing that was fixed was the safety issues prior to me leaving the business. I cant leave without a working key and the seatbelts where not intact which was the only thing fixed.

  
  Sincerely,
  
  Cin Jack

  Customer Answer

  Date: 01/28/2025

  This has nothing to do with me continuing to have problems all the problems where mentioned within the warranty.

  Customer Answer

  Date: 01/28/2025

  This is all very misleading they tell me call them with my problems within the warranty which I did that they never fixed. Now they are saying I couldve have purchased an extend warranty. This makes no sense.

  Business Response

  Date: 01/29/2025

  In respond to this complaint customer was fully aware buying Car  AS-IS

  Customer Answer

  Date: 01/30/2025

   
  Complaint: 22855103
  
  I am rejecting this response because: Yes Im aware of that that but yall didnt hold up your end of the deal within my 5 day warranty so I would like a refund or my car fixed.
  
  Sincerely,
  
  Cin ****

  Customer Answer

  Date: 01/30/2025

  I told the company I  wasnt satisfied with my purchase and they said they would fix those problems because I was still in my warranty which they never did. So the company lied to me saying they would fix these problems a there response is I purchased the car as is. Completely disregarding the fact I was STILL IN MY WARRANTY.

  Customer Answer

  Date: 01/31/2025

  The person responding to my complaints clearly doesnt know whats goin on and trying to find anything to not help with my problems. It was I should have got an extended warranty, and I was adding on problems. Now its just I brought the car as is. 

  Customer Answer

  Date: 01/31/2025

  The person responding to my complaints clearly doesnt know whats goin on and trying to find anything to not help with my problems. It was I should have got an extended warranty, and I was adding on problems. Now its just I brought the car as is. 

  Business Response

  Date: 01/31/2025

  In respond to this complaint  we do not give warranties   customer can purchase an extended warranty.   All cars are sold AS-IS and customer was fully aware and signed documents stating it was AS-IS  Customer also had the right to get the vehicle inspected prior to purchasing it

   

• Initial Complaint

  Date:09/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car with ****** in February of this year. Within the first 24 hours of having the car, I was locked out of the car and had to fix the key fob myself, to which I later found out HGregg gave me an aftermarket key for the car. The oil in my car was not changed, the water pump had to be replaced within a week of purchasing, the car alarm will not stop going off due to a deep wiring issue, HGregg sold me the car with 4 different tire sizes and they refuse to honor my full coverage warranty to correct the problems.

  Business Response

  Date: 09/06/2024

  In respond to this complaint customer was fully aware the car was sold AS-IS and signed a disclosure stating it.  In addition customer was given the opportunity to inspect the vehicle by a 3rd party prior to purchasing it and signed a document stating that.  In respect to any extended warranty its up to the warranty company  to approve repair and or depending what kind of warranty they purchased

• Initial Complaint

  Date:06/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I went to get an appraisal on my vehicle it was shown to me that there was previous structural frame damage done to the vehicle that i was not notified about when i purchased my vehicle. And it looks like the dealership painted over and did cosmetic fixes instead of addressing the issues and didnt notify me of this. I have emailed a letter to the company with intent to settle (which i have also attached here) sharing with them what I found. I have my original and new documents showing evidence of the situatio. ( also attached here). This is my last attempt to settle with the company to rectify this before I have to take legal action and file a lawsuit. No one has responded to my emails that I have to the company.

  Business Response

  Date: 07/02/2024

  In respond to this complaint customer was fully aware he was buying a vehicle that was in a prior accident.  One of the documents he provided by the customers shows he signed the car fax stating back in 2016 the vehicle was in accident prior us buying it at the auction.  In addition the customer also provided to ******************** another document stating damage disclosure.  Also customer was aware he was buying the vehicle AS-IS and customer signed to this fact.  

  Customer Answer

  Date: 07/08/2024

   
  Complaint: 21888983
  
  I am rejecting this response because: A vehicle purchased as is is being represented in a certain matter and condition which determine the value of the vehicle. In this situation I had to uncover on my own that severe damage to the vehicle which would change the known condition and price of the vehicle. Also discovered that the issue was merely painted over, thus misrepresentation. 

  I have filed for Arbitration from the American Arbitration Association. I have attached the documents here.

  
  Sincerely,
  
  *******************

  Business Response

  Date: 07/30/2024

  in respond to this complaint customer was fully aware he or she was buying a vehicle with previous damage.  ******** signed documents stating buying the car AS-IS and also signed another document stating he or she could have gotten the vehicle inspected prior to purchasing it

  Customer Answer

  Date: 08/10/2024

   
  Complaint: 21888983
  
  I am rejecting this response because: The business continues to highlight that the vehicle was purchased as-is and that I had knowledge of a prior accident. This is a point that I am not arguing. I am stating how there was structural damage to the vehicle that was not disclosed and looked over and not disclosed to me the customer. This drastically changes the car buying process from choice to car to agreed price purchased. 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 08/14/2024

  In respond to this complaint customer signed disclosure stating he or she had the right to get the car inspected by a 3rd party prior to purchasing it.  We in addition showed him the car fax.  Unfortunately customer is disappointed because he or she did not exercise their options prior to purchasing the vehicle. 

   

   

   

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle in December 2023 for the amount of ****** and was sold an extended warranty when this car had been involved prior in a severe impact and suffered frame damage, Im a ********************************************** the deal not knowing this car had a damage this magnitude, long story short cars making noise on the steering rack I go to ******* to get It checked at under warranty and they denied it because it has been involved in a severe accident causing frame damage to the vehicle, in the state of ******* thats illegal and on top of that I was sold extended warranty.

  Business Response

  Date: 06/11/2024

  In respond to this complaint we do not know the history of a vehicle when we purchase a vehicle in the auction.   That is why we offer the customer a car fax for it to be reviewed.  In addition customer signed a documents stating they had the right to get the car inspected by 3rd party prior to purchasing it.  Also customer was aware was buying the car AS-IS.  Customer is welcomed to cancel the extended warranty they purchased by going by the dealership or calling the dealership

   

   

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2-8-24 I purchased a '20 RAM 1500 Bighorn from HGreg.com in **********. I drove three (3) hours to make the purchase. Sales process went smoothly but several things not disclosed and were actually concealed. The way the vehicle was initially presented on the lot made it difficult to see several lug nuts missing and many were actually very rusted. Result= $81 expense to replace these. The next day, a check engine light came on. Immediate diagnosis: "evap system leak," I bought an evap leak detector pump for $40 and replaced it myself In 2-3 weeks, another check engine light. Immediate diagnosis: misfire, took it to Dodge dealer in **** where I traveled. Same diagnosis (misfires) quoted ~$4000 to fix due to failed intake camshaft. Vehicle only had around ****** miles so the dealer (and me) assumed it would be under manufacturer's warranty. Dealer contacted RAM and was told this was a Canadian vehicle and all warranties were invalid in the **. Nowhere in the sales process, nor at any time after, was I informed by the dealer that the vehicle was Canadian and this would void all warranties. I was given a one-page Carfax at time of sale and later found out there were five pages. The ownership history was disclosed on pages I had not received When repair was performed, dealer found other failures in the engine that "appeared to have been pre-exesting as there was a hole drilled in part of the engine component and a bolt placed in the hole where there was a crack." This led to additional repairs being needed and a total cost for all service at almost $6300 The dealer knew, or should have known a Canadian warranty would be void as they are a Canadian-owned company. No consumer would know-or should know-that a vehicles warranty would be voided because if it came from ******. Had the dealer disclosed this information to me, I would have refused the sale or asked them to buy an after-market warranty that would cover major repairs such as this. New check engine light now!

  Business Response

  Date: 05/08/2024

  In respond to this complaint  all our cars are sold AS-IS and customer signed an AS-IS form in addition customer signed a disclosure stating that he or she had the right to get the car inspected prior to the sale by a 3rd party

   

   

  Customer Answer

  Date: 05/08/2024

   
  Complaint: 21651022
  
  I am rejecting this response because:
  
  This is a cut and paste response as I have read this exact response dozens of times from other customers who have complained about multiple eighth grade dealerships and their sales practices. An As-Is policy does not absolve a business of responsibility when they have, as in the case of HGreg Auto Houston, intentionally concealed defects or other conditions that they knew or should have known existed. An inspection would not have revealed one of the defects as engine components were required to be removed. No reasonable person should expect to have to remove engine components to inspect a vehicle prior to purchase. This dealership also intentionally concealed four pages of the Carfax report prior to purchase; information that showed the vehicle was Canadian and all warranties would be voided from the manufacturer.
  Sincerely,
  
  ***************************

  Business Response

  Date: 05/14/2024

  All customer sign a disclosure that they had the right to get the car inspected by a 3rd party prior to purchasing the vehicle.  If we had something to hide we would not give the customers the opportunity to get the car inspected by a 3rd party prior to purchasing it.  In  addition we fully disclose that the car could have prior damage and the customer signed a document stating that.

  Customer Answer

  Date: 05/14/2024

   
  Complaint: 21651022
  
  I am rejecting this response because:
  
  I signed nothing that I was aware of that indicated the vehicle may have prior damage. No one at the dealership informed me that I was signing anything that indicated there may be prior damage. There was prior damage as noted by a mechanic who tore down the engine and stated that a hole had been drilled in the manifold and a bolt had been placed in it to stop a crack. If you inspected your vehicles properly and with due diligence, you wouldve known that there was something wrong with the vehicle. HGreg  is a car dealership that sells vehicles and thats your business. You have a professional duty to ensure things like this dont happen. Also, you have a duty to disclose all parts of a Carfax, not just the first page as was done with me. Had I known the vehicle was from ******, and that the warranties would be voided because it was a Canadian vehicle I would not have purchased it or I would have required, as part of the deal, that h **** buy me an aftermarket powertrain warranty.

  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 05/15/2024

  The probem I have with this business is that they not only sold me a defective vehicle, THEY INTENTIONALLY CONCEALED INFORMATION. The business had a five -page Carfax with CRUCIAL information and they only disclosed the first page of the Carfax. They also FAILED to notify me that the vehicle was from ****** and all manufacturer's warranties would be voided in such a vehicle. This was information that was withheld from me. 

   

  The business has not addressed these two very important issues. Therefore, this file should not be closed.

   

  Respectfully submitted,

   

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• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The car they sold me was in a minor accident according to ******** who sold it to me and when I asked he told me it was still under manufacture warranty. Couple of days go by and my engine light comes on. I reach out and he tells me someone will call me same day to get it checked. 4 days go by still no one calls me. I decide since its still under warranty Ill take it to the dodge dealership.Once they checked it out they told me they had zip tied the wrong canister and flex soldered it to the car to make it fit, it was also missing the sock where the canister was attached and it was never mentioned to me. Because this wasnt covered by the warranty they charged me 200 for the inspection. Honestly i was ready to return the car but I called hr **** and told them about the situation and ******** told me it was fine that they would cover the cost and get a shop to repair the damage. They made me drive to a location 1:20 minutes from my house and kept my car a total of 2 days where I had to make 4 Uber trips totaling 100 extra dollars which ******** also said they would help me with.I went to the location and the manager acts like hes never heard of the situation before, he asks me to send him the receipts that I had which I did and that he would talk to me on Friday because thats when he could write the checks.2 weeks later I havent heard from either one of them ******** wont answer my text or my calls.

  Business Response

  Date: 02/01/2024

  In respond to this complaint I have tried 2 times to reach customer for him to email the receipts so we can review them.  In addition we emailed the customer and have not heard back