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Business Profile

Retail Florist

Daflores.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Florist.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/16/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I put an online order in for an offer provided by the vendor called "Double the Romance" whereby the vendor would contract a local florist to deliver a dozen "premium" red roses to the recipient the first day and another dozen "premium" "rainbow" roses the second day. On the first delivery day the local florist delivered roses that were obviously old. By the look of the roses, they were open all the way and were at least 5 days old. When I contacted the vendor via email with a picture of the old roses that had been delivered, the vendor responded by asking for several pictures of the roses that had been delivered. I provided the the pictures in several different file formats because the vendor insisted they could not open the photo files I had originally and subsequently sent. After providing the vendor with the pictures, the vendor stated they had contacted the local florist and were waiting for a response. I had to contact the vendor several times via email and via customer service chat before they provided with me with a resolution on the 4th day after the original delivery.As of this email, no new roses have been delivered and the caveat for the redelivery was for new delivery to be "exchanged" with the old roses that had been delivered four days prior. This resolution notice was provided by the vendor as I was putting my complaint together for the BBB.Terrible customer service and responsiveness to customer.

  • Initial Complaint

    Date:02/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered flowers for my girlfriend for Valentine's **** But, as of three days after Valentine's **** the flowers were still NOT delivered. I contacted DaFlores about the non-delivery. They promised to investigate and get back to me.They never got back to me.However, the flowers were eventually delivered - four days AFTER Valentine's ****I called DaFlores about the matter, and all I got was, "We're really sorry. What would you like ** to do?"Well, being a reasonable person, I did not say, "I want my money back". Instead, I suggested that we split the cost. But, ******** was unable to do that. I was told that "A supervisor is not available to authorize this."So now I need your help in recovering money spent on a service that was not delivered in a timely basis. Nor did DaFlores communicate with me about any potential delays. It was only after I contacted them AFTER Valentine's *** that the delivery was made.

Daflores.com is NOT a BBB Accredited Business.

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