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Business Profile

Rent to Own

Own It 4 Less

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rent to Own.

Complaints

This profile includes complaints for Own It 4 Less's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Own It 4 Less has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Own It 4 Less

      10005 NW 21ST ST Doral, FL 33172

    • Own It 4 Less

      10773 NW 58th St STE 691 Doral, FL 33178-2801

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/07/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with OWN IT 4 LESS , I do not have a contract with TOP ASSET SOLUTIONS, they did not provide me with the original contract as I requested

      Business Response

      Date: 02/10/2025

      Response to BBB Agreement Number RAHI-9180 ***** *******
      Dear BBB,
      After conducting thorough research, we have verified that the information reported to the credit bureaus for this Lease Agreement, which includes an ownership option for this customer, is accurate as of today's date. The attached Lease Agreement is in charge-off status, indicating that the customer never satisfied his obligations with our institution, and this account will be reported as such until the lease is fully satisfied.
      We comply with the Fair Credit Reporting Act (FCRA) by accurately reporting the payment history. Additionally, we have attached the signed Lease Agreement, the customer's ID, and proof of goods received by the customer. It is also important to note that this customer made several payments for this account, and received the welcome call and he agreed with all the information provided.


      Thank you for your attention to this matter.
      Best regards,

    • Initial Complaint

      Date:09/27/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      September 14 and,21 2024 for some reason on their side its not letting my payments go through. I went online to make a payment on the same day my payments are due with my bank information that has gone through. They charged me late fee of ***** and ***** though i paid my account on time.. The website says late fee but the representative telling me its a transaction return fee. Their own website is giving me different information and amounts. Instead of my account balance going down, it keeps going up. They refuse to give my payoff. They said I have to call them to pay it off but won't give me the information.

      Business Response

      Date: 10/14/2024

      Dear BBB,


      After conducting a thorough review, we have resolved the issue regarding the information disputed by the customer (Co-signer of the Lease Agreement with the ownership option RAHO-*****) on 10/01/2024. The company has issued a refund for the fees charged due to a system error. Please refer to the attached image for details.
      The total refund amount includes:

      * 4 NSF Fees at $27 each
      * An over payment of $6.58 on the lease
      Totaling $114.58

      When the customer contacted our office, the administrative department had already closed, which prevented us from providing accurate figures for the lease payoff at that time. The account was reviewed the next business day, and the refund was issued promptly. We informed the customer on the same day that the refund was processed and that the account was closed and in good standing.
      Should you have any questions or require further assistance, please do not hesitate to contact us.

      Best regards,
      ******* ********
      General Manager

    Own It 4 Less is NOT a BBB Accredited Business.

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