ComplaintsforVibrosculpt

• Initial Complaint

  04/25/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I bought a vibrosculpt for myself for xmas. After it came in the mail i gotten another one for xmas as a gift from my job. So i returned the one I processed myself back within seven days. Affirm is still charging me for the item which i do not have anymore i called ************* said vibrosculpt has to refund affirm n has not still yet. My order number is } vss114405 please resolve or this order which i do not have anymore will n send to collections

  Business response

  04/26/2023

  Upon reviewing the case of our client ***************************** we can evidence the following. The client contacted us on Jan 08 2023 requesting a return. We sent her to our self service platform in order for her to process her return request. We have processed the client refund request on 26th April 2023 as shown by the evidence provided. 

• Initial Complaint

  02/15/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased the Vibrosculpt back in November 18th with a money back guaranteed if youre unhappy with the product. Im unhappy with product being that the results are a lie, the product do not work to help tone and lose stomach fat even using the product as directed. Ive emailed the company requesting a return label as one was not provided in the packing so, I can return the product within the 90 days to get a refund. No one from the company has emailed back to provide information to how to return the product. I need help with a resolution.

  Business response

  02/17/2023

  Upon reviewing the case of our client *************************** who placed the order number VS100176 on NOV 18th 2022 we conclude the following: 

  The consistent use of the VibroSculpt must always come along with maintaining a healthy life style which includes a balanced diet, a high water intake and an exercise routine as it is specified on our product guide FAQ found at ************************************************************************. The client did reach out to us on FEB 15 (as shown by the evidence provided), said request was promptly responded to and we did provide the returns self service platform link so the client could proceed and process the return however the client has not started any return process nor has she accessed the link we've provided. 

  We are willing and looking forward to promptly assist the client to reach the desired resolution. 

  Customer response

  02/24/2023

   
  Complaint: 19412919
  
  I am rejecting this response because, Ive return the product via ***** with the label provided. No return has been issued.
  
  Sincerely,
  
  Iieska Packard

• Initial Complaint

  12/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased vibro sculpture on Dec 6,2022 and received it a week later. I've used it a couple times. On Dec 20 my vibro had stopped spinning. I unplugged the machine and plugged it back. Lifted it plugged to see if it needed charging for a couple of hrs. And it still didn't come back on. I emailed the customer services advising them of a defective product. I recieved only 1 email back apologizing and if I can attache a video. I reply yes and attached a video. It is now going on 7 days and mo one has replied back.

  Business response

  12/28/2022

  Upon reviewing the case of our client ********************* we can evidence that she did reach out to us, her email along with her video were in a reviewing stage of the process, it took a little longer than usual due to the high amount of orders that we are receiving for Christmas however we identify the client's concerns as valid and we sent her a return label and the following steps of the return for refund process (as it is shown by the evidence provided). Once the return package with the faulty device arrives at our warehouse and is inspected it the client will receive an email notification with the refund being processed. 

• Initial Complaint

  12/03/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased an item from the listed company on 10/21/22 for a total of $89.44. The purchase was made with a 90 day money back guarantee from the company. I reached out to the company to request a return/refund authorization on 11/13 and didn't receive any response until 11/17, this was only after I told them that I would start an investigation into the company. The item was them shipped back to the company on 11/18 and they have since received and accepted the item but they still have not issued a credit to my account. On 11/30 I reached out to the company again stating that my refund was not processed and that I was moving for with my complaint against them and they responded that I would have my refund in 3-5 days and no further contact form them.Order #VS90395/#*************, the company has never provided a tracking number and they only respond through messaging through ********* although they admit receiving the item back in proper condition. I believe that this company's money back guarantee is a lie and they will try to wait out any customer seeking a refund for a product. I've attached the email conversations and dates between myself and the company.

  Business response

  12/07/2022

  Upon reviewing the case of our client *************************** we have come up with the following conclusions: The client placed her order the 21st of Oct 2022 and reached out to us the 6th of November explaining she wanted to return her order for a refund. The client successfully completed the return process and her full refund was issued back to her original payment method. 

  Customer response

  12/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  12/02/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  ***** #VS96702 11/09//2022- I PURCHASE THE ABOVE VIBRO SCULTP AND PRO PADS. I RECIEVE THE ***** 11/22/2022 THE MERCHANDISE DID NOT WORK I REQUESTED A SHIPPING LABEL. THE COMPANY WEBSITE FAST RETURN: THE COMPANY RECEIVED THERE MERCHADINSE 11/29/2022. I HAVE EMAIL THE COMPANY THE TRACKNG NUMBER WITH **** SHOWING THEY HAVE THE MERCHANDISE. THE COMPANY WILL NOT RESPOND NOR RETURN ANY FOLLOW UP. I HAVE ASK FOR MY MONEY.

  Business response

  12/07/2022

  Upon reviewing the case of our client ***************************** we have come up with the following conclusions: The client placed her order the 9th of November 2022. Said order was successfully delivered the 17th of november (as shown by the evidence picture). The client reached out to us the 21st of November with a return for refund request whcih we replied and proceeded to begin the return process. The client successfully used the return label provided and did sent the faulty device which arrived at our warehouse safely and underwent a reviewing process to be able to do the refund. The entire process concluded with the refund being granted to the client to the original form of payment, following our policies we do keep a handling fee of $9.99 "Keep in mind that our Return Shipping fee is US$9.99, and the funds go back onto your original payment method, not including shipping costs on your original order." (https://help.vibrosculpt.com/en-US/what-is-your-return-policy-100315) 

  Customer response

  12/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  11/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased this machine buying into all the hype and it finally came almost a month later. This thing is nothing more then a cheap massager that you can go to any store and get. Once plugged in the massager won't turn at all as is supposed to and it gets so hot it feels like it's literally on fire. It burnt the heck out of my hand. I'm thankful it didn't burn my house down. I contacted this company right away and all they kept saying is there's a 20% restock fee. I said are you serious this is a serious issue and due to your product being faulty and you're showing off a restocking fee. I told them I refuse to be charged a restocking fee for a faulty product. They couldn't provide what was advertised and I want my $120 back for this death trap.

  Business response

  12/07/2022

  Upon reviewing the case of ********************* associated to the order number VS77728 which was placed the 18th of July we have come up with the following conclusions, the client reached out to us the 18th of September (2 months after her purchase) and informed us about the issues she was having in regards of her VibroSculpt, we proceeded to send her our return link (which consists of filling out information to know what happened and the system should provide the client a pre-paid return label to send the faulty device back to be reviewed and then the refund is processed once the devices arrives at our warehouse). The client did indeed start the process but she never finished it (the label was never used and the device never arrived at our warehouse), following our policies, without the reviewing process of the faulty device we are unable to process refunds. We deeply apologize for the problems caused, we were and still are more than willing to help our client resolve her issue however we are unable to proceed until the client is ready to comply with our processes and procedures. 

• Initial Complaint

  05/12/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Return vibrosculpt to ***** store April 28th tracking says the package was delivered back to the companys warehouse on may 3rd. The vibrosculpt website says my return was canceled for some reason not due to my request. Company is saying they still have not received my product. Expecting a full refund

  Business response

  11/30/2022

  Upon reviewing the case of our costumer ************************ associated to the order number VS56821 we can evidence that her refund was granted as shown by the evidence provided. Our returns for refunds process includes an inspection that must be done to the package sent back upon arrival to confirm that it is in good condition (if returned because the costumer isn't satisfied) or that it is indeed faulty (if the costumer returns it for it's warranty). This evaluation process take anywhere from 1 to 3 business days and a refund can't be fulfilled until it is conducted. We have successfully granted the refund requested made by our costumer for the amount of $149.99 USD on May 12th 2022. 

• Initial Complaint

  04/12/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Vibroscuplt Approximately $139 The above named company sent the item through ***** and ***** has not delivered my package. They have "attempted ' delivery 2x but I live in a gated apartment and they claim they can't get in/business closed. I previously asked for my package to be sent to an address in Hayward (a relative) and it was sent to the billing address which is why I am having extreme problems getting it.

  Business response

  11/30/2022

  Upon reviewing the case of our client ***************************** we have come up with the following conclusions, our client placed the order number VS56388, said order was successfully delivered to the address "***** ********* APT 104 *************, ** 94546-6616 **". The client contacted us and proceeded to explain she did not have her order and since she lives in a gated building it is very likely to have gotten stolen, due to that situation we've proceeded with a reshipment identified as order number EXC-VS56388-1, said order also got delivered to the same address, lastly our client reached out to us and requested an address exchange to the address "866 ************** *********** ******************************************" after getting that address confirmation we issued her a reshipment identified as order CS-VS56388 with the new address (see evidence attached), this shipment's status being delivered. Since we have shipped 3 different parcels to the addressses indicated by the client and they appear as delivered we are unable to process a refund due to our policies, that state:
  "We DO NOT take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
  We do not process refunds for LOST OR STOLEN packages confirmed DELIVERED by the carrier."
  https://help.vibrosculpt.com/en-US/what-happens-if-i-introduce-the-wrong-address-100342 
  

  Customer response

  12/01/2022

   
  Complaint: 17018758
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  Business response

  12/12/2022

  Our client ***************************** rejected our previous answer regarding her complaint which was:

  "Upon reviewing the case of our client ***************************** we have come up with the following conclusions, our client placed the order number VS56388, said order was successfully delivered to the address "***** ********* APT 104 *************, ** 94546-6616 **". The client contacted us and proceeded to explain she did not have her order and since she lives in a gated building it is very likely to have gotten stolen. Due to that situation we've proceeded with a reshipment identified as order number EXC-VS56388-1, said order also got delivered to the same address; Lastly, our client reached out to us and requested an address exchange to the address "866 ************** *********** ******************************************" after getting that address confirmation we issued her a reshipment identified as order CS-VS56388 with the new address (see evidence attached), this shipment's status being delivered. Since we have shipped 3 different parcels to the addresses indicated by the client and they appear as delivered we are unable to process a refund due to our policies, that state:

  "We DO NOT take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
  We do not process refunds for LOST OR STOLEN packages confirmed DELIVERED by the carrier."
  https://help.vibrosculpt.com/en-US/what-happens-if-i-introduce-the-wrong-address-100342" 

  Unfortunately the client does not specifiy the reason of her rejection, this situation leaves us unable to assist her, we are still open to receiving information regarding the case to reach the best resolution for both parts.  

• Initial Complaint

  03/14/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Why was I partially refund $47.49 for order #VS60079? I didnt cancel order #VS60079. I want my items that I paid for last week. Why was my order #VS60079 get cancelled? Email stated partially refunded that I didnt request. Im so upset. My second order #VS60079 in the amount of $198.98 was partially refunded than I was charged again original price. My bank account was charged than partially refunded than charged again in full amount for order #VS60079. I didnt cancel order #VS60079. But it said order statue unfulfilled. I was refunded than charge again for the same order #VS60059 in the amount of $221.98. I received email of cancellation and refund for order #VS60059. My bank account was charged than refund than charged again for order #VS60059.

  Business response

  11/30/2022

  Upon reviewing the case of our costumer ********************* we have concluded that the client was partially refunded for the first order number VS60079 for the amount $47.49 USD, the refund was made due  to a discount that was not applied to the costumer. The order was dispatched on the 03-05-22 and appears to have been lost in transit. Due to this reason the client was presented with a reshipment identified with the order number EXC-VS60079-1 on the date 03-31-2022 and this order appears as delivered. Lastly, the order VS60059 was cancelled due to the lack of confirmation from the costumer behalf for the mailing address, since the first order was lost in transit, our costumer service team cancelled the order in order to avoid further mailing inconveniences and refunded the amount paid by the costumer to the original form of payment. We want to highlight that we never received any communication from the client in regards to the mailing issues nor the charges being refunded. 

• Initial Complaint

  09/24/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a vibro sculpt returned it have yet to get my money back it has been more than a month

  Business response

  11/08/2021

  Business Response /* (1000, 5, 2021/09/27) */ We've processed the refund for the returned items on the customer's order. The funds will be reflected on the customer's original payment method within the following 3-5 business days. Consumer Response /* (2000, 7, 2021/09/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) as long as the refund is received thanks

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩