Complaints

This profile includes complaints for Inspire Uplift LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Inspire Uplift LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Inspire Uplift LLC

  5335 NW 87th Ave STE 388 Doral, FL 33178-2833

• 

  Inspire Uplift LLC

  5335 NW 87th Ave C109 Miami, FL 33178

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date: June 18, 2025 Delivery: June 24, 2025 Requesting Refund - $95.65. Shoes do not fit and are uncomfortable.Stated by "EthanJ" in writing that refund window was 5 days after delivery. On their website, it is 14 days. Impossible to reach by telephone. Called 5 times. Finally called back by customer service. 14 day refund was confirmed. Said to expect "email next morning, 7/3/******** received 7/3/25 from "***** J" stating "Please take some pictures while measuring the product with measuring tape/scale and send us pictures. Also provide a picture of the product packaging and the shipping label." A delaying tactic if I've ever seen one! They have no intention of issuing a refund.

  Business Response

  Date: 07/08/2025

  Hi there,

  We hope you are doing well. We are Inspire Uplift, a marketplace with sellers from all around the world and each seller operates under their own policies.

  We have thoroughly reviewed your issue and would like to inform you that one of our customer service representatives is already in contact with you to help resolve the matter.

  The seller initially stated that returns are accepted within 5 days of receiving the order. However, they have now extended the return window (14 days) to allow you to initiate a return request.

  To proceed, the seller requires verification to confirm the size of the product you received. This is necessary to ensure the issue is resolved positively and in accordance with the sellers policy.

  We kindly request that you provide clear pictures of the product while measuring it with a measuring tape or scale, along with pictures of the original packaging and the shipping label attached to the package.

  Once we receive these images, we will escalate your case accordingly.

  Thank you for your cooperation and understanding.

  Have a great day!

• Initial Complaint

  Date:06/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a verified seller on Inspire Uplift, and I have successfully fulfilled orders within the required time frame. However, my payment of $787.40 has been pending for over 4 months, despite my consistent efforts to resolve the issue with the companys support team.I have contacted customer service over 40 times, but I continue to receive generic automated responses with no real action taken. Every time I follow up, I am promised that my issue will be reviewed, but there has been no update or ************* a seller, this payment is crucial for my business, and the lack of response from Inspire Uplift has caused significant financial strain. I have followed all platform procedures and provided the necessary documentation, but despite fulfilling my obligations as a seller, my funds remain withheld.I am requesting that the Better Business Bureau assist me in facilitating the release of my payment, and that Inspire Uplift be held accountable for the delay and lack of communication.

  Business Response

  Date: 07/02/2025

  We truly regret any inconvenience or frustration caused by the delay. We fully recognize how essential timely payouts are to your business and deeply value your role within our seller community.
  Please be assured that this matter is receiving our utmost attention. Our team remains dedicated to ensuring the payout process is completed both efficiently and accurately. We are aware of the strain delays can cause and are actively working to resolve all outstanding payments as swiftly as possible.
  
  Your case is currently being handled as a top priority. Our finance and support teams are doing everything in our power to accelerate the processing of your funds.
  We greatly appreciate your patience and understanding. Rest assured, we will keep you informed of any significant updates related to your payout.

• Initial Complaint

  Date:06/19/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 21 2025 I purchased two posters from podzenartistry through **************************. I have yet to receive the product or any information on its delivery/refund (June 19 2025). I sent the seller a message to which there was no response for approximately 3 weeks. I have opened a complaint with the website, however the customer service agents state Ill receive an email in ***** hours with further information. These further emails have never been received. I contacted the customer service on approx June 6 and 14th. The seller has messaged me a generic response after opening the complaint, but there has been no communication regarding order fulfillment

  Business Response

  Date: 06/26/2025

  Hi there,
  
  We hope you're doing well.
  
  We wanted to inform you that your order has been handed over to the courier by the seller for delivery. Please note that, as a marketplace, we work with independent sellers from around the world, and sometimes tracking details may take a little time to be updated by the courier.
  
  Rest assured, well share the tracking information with you as soon as it becomes available, so you can easily follow the progress of your delivery.
  
  Thank you for your patience and understanding.
  
  Have a great day!

  Customer Answer

  Date: 07/09/2025

   
  Better Business Bureau:
  
  I have reviewed the businesses response.  I have received confirmation that the product is with a courier.   I have yet to see the product or quality of it.   
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:06/16/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase, I needed to return it. They say I can't. I said ok. they won't give me my product.

  Business Response

  Date: 07/08/2025

  Hi *******,
  
  We hope you are doing well. We are Inspire Uplift, a marketplace with sellers from all around the world.Please note that you have ordered a digital and instant download file, and it is clearly stated on the product page that the item is a digital file and available for instant download. As per the seller's policy, digital files are non- refundable. You can access and download the file directly from your order details section.
  
  Additionally, for your convenience, we have also sent the file to your email on June 18th.
  
  Thank you for your patience and understanding.Have a great day!

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a registered seller on Inspire Uplift, operating under the store name Shopping Go Store. I have been selling products on their platform for over a year. However, Inspire Uplift has failed to release my earned payouts totaling $384.90 USDdespite repeated follow-ups and written assurances.The pending transactions date back as far as April 19, 2024, and are still marked as "Pending" in my dashboard. I have attached screenshots showing 7 payout transactions from April 2024 to July 2024, all using ****** as the payment method, none of which have been processed to date.I have contacted their customer support team numerous times. Each time, I received generic responses assuring me that my issue is under review or being escalated. Most recently, on **************, I was promised an urgent resolution, yet nothing has been done. My most recent follow-up was ignored, and no payout or confirmed date has been issued.Inspire Uplift has now withheld my money for over 14 months, which is a clear violation of fair business practices. I believe they are either operating negligently or engaging in deceptive conduct by delaying or denying rightful payouts to sellers.I am requesting your assistance in:Investigating this matter,Enforcing immediate release of my full pending balance,And holding Inspire Uplift accountable for their actions.Thank you for your time and support in helping resolve this serious issue.

  Business Response

  Date: 06/25/2025

  We sincerely apologize for the continued frustration and inconvenience caused by the prolonged delay in processing your payouts.
  
  At this time, your account remains under review, and your case has been escalated again for urgent attention. We want to assure you that your payout issue has not been ignored and is being addressed at the highest level. Unfortunately, we are unable to provide a specific payout date until the internal review is finalized.
  
  We truly value your long-term partnership with the platform and understand your right to pursue external remedies. Please know that we are doing everything we can from our side to resolve this professionally and as swiftly as possible.
  
  Thank you again for your patience, and we will keep you informed of any immediate updates.

  Customer Answer

  Date: 06/25/2025

  Dear BBB,
  Complaint: 23473186
  Thank you for your assistance.
  After reviewing the response from Inspire Uplift LLC, I must confirm that I am not satisfied with their reply.
  The business continues to issue vague apologies and generic statements about internal reviews and escalations, but they have still not provided any confirmed payout datedespite the fact that my payouts have been pending for over 14 months since April 19, 2024. The total amount owed is $384.90 USD.
  Their reply to this formal complaint mirrors the same responses I have been receiving from their customer support team for over a yearwithout any actual progress, resolution, or transparency.
  Therefore, I am requesting that the BBB keep this complaint open and marked as unresolved until:
  I receive a clear payout timeline in writing, or
  The full amount is paid out.
  I am also prepared to escalate this matter further if no action is taken.
  Sincerely,
  ***** ******
  Shopping Go Store

  Business Response

  Date: 07/02/2025

  We sincerely apologize for any inconvenience or frustration this delay may have caused. We understand how important timely payouts are to you, especially as a valued member of our seller community. Please know that we do not take this matter lightly.

  Our team is fully committed to ensuring that the payout process is handled as efficiently and accurately as possible. We understand the impact that delayed payments can have on your operations, and we are actively working to resolve all pending transactions.

  Please rest assured that your case is being treated with high priority. Our finance and technical teams are taking every possible step to expedite the release of your funds.

  We truly appreciate your continued patience and understanding during this time. If there are any updates regarding your specific payout, we will communicate them to you as soon as possible.

  Customer Answer

  Date: 07/02/2025

  Dear ********,
  Thank you for the update regarding Complaint ID: ********.
  After reviewing Inspire Uplift LLCs latest response, I must again confirm that I am not satisfied with their reply.
  The business continues to offer vague and repetitive apologies like were working on it or your case is a priority, but still fails to provide a confirmed payout date or issue the funds. These messages have been sent to me repeatedly for over 14 months.
  Key Facts:
  My payouts totaling $384.90 USD have been pending since April 19, 2024
  I have contacted them more than a dozen times, and each time received the same copy-paste message
  No confirmed date, no partial payout, and no resolution has been provided
  This issue is still open, unresolved, and causing continued harm to my business.
  Until Inspire Uplift provides:
  A written, confirmed payout date, or
  The full disbursement of my pending funds,
  I request that Complaint ******** remain open and marked as unresolved.
  Thank you again for your assistance. Please let me know if any further details are required.
  Sincerely,
  ***** ******
  

• Initial Complaint

  Date:06/12/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a book from them 6 weeks ago. Have been charged to my credit card but havent received it yet.

  Business Response

  Date: 06/21/2025

  Hi ****,
  
  We hope that you are doing well. We would like to clarify that your order is for a digital file, not a physical book. As a global marketplace, many of our sellers offer digital products that are available for instant download upon ************ can access and download your file by logging into your account and navigating to the Order Details section.Thank you for your patience and understanding.Have a great day!

  Customer Answer

  Date: 07/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:05/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a **************** hat in April 2025. Did not receive a tracking number or my hat. ***** to contact company. No response

  Business Response

  Date: 06/05/2025

  Hi there,

  
  We hope that you are doing well. We are really sorry for the delay. We are a marketplace with sellers from all over the world and we always strive to provide quality products to our customers.

  
  We have contacted the seller regarding your order and they have apologized for the delay. They have assured us that the order is currently being processed and will be shipped as soon as possible.
  

  We are personally keeping a follow-up on your issue and will make sure your order is shipped soon.
  

  Thank you for your patience and understanding.
  

  Have a great day!

• Initial Complaint

  Date:05/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a book "In the Realm of Hungry Ghosts: Close Encounters with Addiction" from the website. I was trying to buy a physical book instead of an e-book.However, on the product page, there is NO information saying "it is a digital purchase not a physical product". At the corner, it said "instant download" but I was not sure what it means. Even on the "delivery" section, there is no warning of being a digital product, not eligible for shipping. After I made the purchase, I realized the problem.I contacted the customer service immediately and all I got was "the vendor specified clearly it is a digital product". It is completely wrong because if there is a single word saying such on the webpage I would not buy it. I bought digital books on other websites but they always made it very clear it is not physical. I need to request a refund because the vendor and the website are both trying to hide information and make me believe the information is right on the webpage. I cannot guess the information that is not on the description.

  Business Response

  Date: 05/30/2025

  Dear Customer,

  
  Thank you for reaching out.

  
  The seller has clearly specified that this is a digital purchase, not a physical book. Unfortunately, digital purchases cannot be canceled at this stage.
  You can see the attached image where the mentioned file is for instant download.

  ***********************

  
  ***********************************************************************************************************;
  
  
  

  Customer Answer

  Date: 05/30/2025

   
  Complaint: 23377955
  
  I am rejecting this response because:

  I have stated many times the product description is not clear at all. There is not even a word saying it is digital. I believe this is how the website steals money from everyone who is trying to buy any physical product but ended up being scammed.
  
  Sincerely,
  

  
  

  Business Response

  Date: 06/03/2025

  I hope you are doing great. We truly apologize for any confusion or inconvenience caused. Upon reviewing the product listing, the seller has clearly indicated that this item is a digital download rather than a physical book.
  
  As per our policy, once a digital file has been accessed or made available for download, cancellations are no longer possible. For your reference, we've attached an image highlighting where the listing mentions "instant download."
  
  We appreciate your understanding and are here to assist if you have any further questions or concerns.

  Customer Answer

  Date: 06/03/2025

   
  Complaint: 23377955
  
  I am rejecting this response because:
  I have stated before but you are repeating the same thing all the time. The page is not clear at all without even a word digital on the description.

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a fraudulent company. It has been 8 months since all orders were delivered to buyers. After requesting that my money be transferred to my ******** account, they do not accept the transfer. The payment methods remain pending, and many sellers have not paid their dues for a year. They are fraudulent.

  Business Response

  Date: 05/10/2025

  We understand your frustration and take your concerns seriously. We sincerely regret the inconvenience and delay youve experienced, and we appreciate the opportunity to provide clarity on this matter.
  
  In recent months, weve been addressing a combination of factors including regulatory compliance reviews, high volumes of payout requests, and the need to thoroughly verify payout methods to ensure secure and accurate transfers. While this has unfortunately resulted in extended processing times, every request is being handled and reviewed.
  
  Regarding your Payoneer account and pending payment method: if your payment method still appears as pending, it may be due to incomplete verification, mismatched information, or an issue raised during the compliance check. Our team is actively reviewing such cases, and we are working to resolve them in the order they were received.
  
  Our relevant department is working on resolving all outstanding cases, including yours, and we will ensure your funds are transferred once the required verification are complete.
  
  We assure you that we are committed to transparency and accountability. Your inquiry has already been escalated, and we will notify you as soon as there is any further update or action required from your side. You are not alone, and we are actively working to make this right for every seller affected.
  
  We truly appreciate your continued patience and understanding during this time.

  Customer Answer

  Date: 05/12/2025

   
  Complaint: 23286274
  
  I am rejecting this response because:
  

  The same message has been sent to me for this entire period of 7 months without any benefit. This is a fraudulent company that wants to steal the largest number of sellers and escape. Please stop them.

  
  Sincerely,
  
  ******** El Akrot

  Business Response

  Date: 05/16/2025

  We understand how frustrating this ongoing situation has been for you, and we truly regret the delay in processing your payout. Please allow us to clarify a few important points regarding your account and payout status.

  Your request for payment via ******** has indeed been received and is currently in the process  for review and verification by our finance team. Due to a significant increase in payout requests and verification volume, some delays have unfortunately occurred. We recognize that this is not ideal, and we sincerely apologize for the inconvenience and stress this has caused you

  However, we want to reassure you that this process is not intended to withhold funds unfairly. Each payout request must undergo a thorough verification process to comply with internal policies, anti-fraud measures, and financial regulations.We also understand that multiple sellers are experiencing similar delays, and our team is actively working to resolve these cases as quickly and efficiently as possible. Your account and payout request are being handled with priority, and no further action is required from you at this time.

  Please know that we are committed to supporting our seller community and will notify you the moment your payout is processed. We are not a fraudulent company, and we take such accusations seriously. Our intention is to resolve every case responsibly and transparently.

  Thank you for your continued patience and understanding. Should you have any additional questions or concerns, feel free to reply to this message, and we will be happy to assist you further.
  
  
  
  
  

  Customer Answer

  Date: 05/16/2025

   
  Complaint: 23286274
  
  I am rejecting this response because:
  

  Same message I'm tired of this I reply every time the same reply without any benefit they are scammers I will not close this case until my money is sent to me.

  Sincerely,
  
  ******** El Akrot

• Initial Complaint

  Date:04/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Inspire Uplift LLC, a marketplace platform where I have been operating as a seller. Despite fulfilling my obligations as a seller and successfully shipping orders, I have not received payment for my sales, and it has now been almost a year since I withdrew my earnings.Below are the details of my sales and withdrawals:Order History:Order #*******-1 Date: 2024-02-03 Customer: ****** ******** Amount: $544.38 Fulfilled Paid Approved Order #*******-2 Date: 2024-05-16 Customer: ******** Seas Amount: $129.30 Fulfilled Paid Approved Order #*******-3 Date: 2024-07-26 Customer: **** **** Amount: $136.89 Unfulfilled Refunded Pending Withdrawal Attempts:$102.00 Withdrawal Date: 2024-02-08 Still PENDING $380.00 Withdrawal Date: 2024-04-05 Still PENDING Out of the three orders, I shipped two of them successfully. However, due to non-payment and complete lack of financial follow-through, I had to refund and cancel the third order myself.I have sent multiple emails over the past several months and the only response I ever receive is that they are working on it and will pay as soon as possible. This response has not changed in nearly a year, and no payments have been issued.This ongoing delay and lack of accountability is unacceptable, especially for a business that holds itself out as a reliable marketplace platform. At this point, it is clear I am being given empty assurances while Inspire Uplift continues to hold my funds without ********************** Contact Information (per website):Inspire Uplift LLC ********************************************** Phone: ************** Email: ********************************** Website: ************************************** Resolution Requested:Immediate payment of the funds owed to me Written confirmation and proof of transfer Clarification on the status of my seller account and future withdrawals

  Business Response

  Date: 05/05/2025

  We understand your concern regarding the pending withdrawal, and we truly apologize for the delay. Please be assured that your withdrawal request is currently under review, and delays can sometimes occur due to verification requirements or internal processing timelines.

  
  Our team is actively working to complete the necessary checks, and once verified, your funds will be released accordingly. We recognize how important timely payments are, and we are committed to resolving this as soon as possible.

  
  If you have any specific questions or need further assistance, feel free to let us knowwere here to help.

  Customer Answer

  Date: 05/15/2025

   
  Complaint: 23248843
  
  I am rejecting this response because: they have been providing the same response to me for almost an year. right now they said the same thing. i dont want a response from them i request action to pay me my money. 
  
  Sincerely,
  
  Muhammad ***** *******

  Business Response

  Date: 05/22/2025

  Thank you for reaching out and for clearly outlining the details of your experience. We sincerely apologize for the prolonged delay and the frustration this has caused. Your concerns are absolutely valid, and we understand how unacceptable this situation must feel after such an extended period.
  
  Please be assured that your complaint has been escalated to our senior support team and relevant financial department for urgent review. We recognize the seriousness of your case and are actively investigating the delays regarding your payout requests and order transactions.
  
  To clarify the current status:
  
  Your withdrawal requests are under review and have been flagged for immediate attention.
  The fulfilled orders you referenced have been noted and will be cross-checked against your pending payout records.
  The refunded order has also been added to the case for completeness.
  
  We are working to ensure that a clear resolution and payment timeline is provided to you. While we understand that previous responses may have felt vague, we are committed to providing you with specific updates moving forward.
  
  We deeply appreciate your patience and apologize once again for the inconvenience this has caused.