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Business Profile

Online Retailer

Hydroh Bottle

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/21/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Decided I didnt want this its claims are are not what they said they were tried countless times for a response they dont have a number they just have an email which they dont respond

    Business Response

    Date: 06/25/2025

    Hello,

    Thank you for forwarding this matter to our attention.

    In order to assist the customer and address their concerns effectively, we kindly request that they provide their order number. Without this information, we are unable to locate their purchase or proceed with any resolution.

    Once we receive the order number, we will be more than happy to investigate and take the appropriate steps to resolve the issue promptly.

    Best Regards,

    Hydroh Team

  • Initial Complaint

    Date:04/20/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    the bottle stopped working and after sending many emails including have to send a video of the bottle not working I am disgusted with this company and want nothing to do with them or their bottles. I have asked for a full refund seven times to no avail. I just want my money back, thanks for your help, ***** *****

  • Initial Complaint

    Date:04/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Hydroh on December 31, 2024. On February 5, 2025, I reached out to the company via email to express my dissatisfaction with the product and to notify them that part of my orderthe sip capshad not been received. I requested a full refund at that ******* response (see image labeled HYDROH1), the company stated that the shipping costs to return the item would exceed its value and offered me a 20% refund instead. I declined this offer and reiterated my request for a full refund, citing their own refund policy.Hydroh then informed me that, per their policy, I was required to use the product for a full 90 days before being eligible for a refund. I complied with this requirement and continued to use the product as instructed.On March 31, 2025exactly 90 days after my purchaseI contacted the company again to request a full refund. However, I was met with the same response as before: they could only offer a 20% refund. (Please see images HYDROH2, HYDROH3, HYDROH4, and HYDROH5 for documentation of this exchange, and images ORDER1, ORDER2, and ORDER3 for my original order details.)Hydrohs response directly contradicts their published 90-Day Money-Back Guarantee, which clearly states:We offer a 90-day, no-questions-asked, money-back guarantee.Requests for a refund must be submitted within the 90-day period.If you meet all the eligibility criteria, we will issue a refund to your original method of payment.I have met all the stated conditions of their policy, including using the product for 90 days and contacting them within the eligible time frame. Despite this, the company refuses to honor the full refund as advertised.I am seeking assistance from the Better Business Bureau to resolve this matter. I am requesting a full refund in accordance with Hydrohs stated guarantee.

    Customer Answer

    Date: 04/28/2025

    I just wanted to check in to see if there has been any progress made on your end with helping me obtain my refund from this company?

  • Initial Complaint

    Date:03/24/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 hydro water bottles* The bottles were supposed to turn blue and bubble up* The batteries in both do not appear to hold a charge* The light stays red- indicating the battery is low* Upon receiving, one bottle had moisture in the bottom of the mechanism* I reported to Hydroh bottle company customer service that I was not pleased with the functionality of the bottles and they have refused to refund* They claimed via email they would do whatever I wanted to make the situation right* I gave them over a week to respond and advised that I would be reporting BBB if they had not replied affirmatively by today* As of today I have had no contact to rectify the problem* I do still want a total refund for the non functional bottles* Ty* * order #*****HB & *****HB

  • Initial Complaint

    Date:03/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 9 I paid $82.98 for a Hydroh bottle. It worked 12 times then stopped. Couldn't find a customer service phone number so I emailed them. They responded once asking for more info then stopped answering when I asked for the refund address. There was no invoice in the package when I received it. Wish I had kept the package it came in for the return address.

  • Initial Complaint

    Date:03/12/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March ****** I paid $97.97 It was to Hydroh Bottle in *****, ***We received the bottle and it was too small and I just dont have the time while at work to charge it I did not want it so I tried to return but need a return address I email the and asked for a return address from day one that I received the product which was on Friday March the 7th and to this date on March the 11th I still have not received an address after they reply to me about why I am returning the product I have emailed them 3-4 time and nothing yet.

Hydroh Bottle is NOT a BBB Accredited Business.

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