Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My first treatment for RF micro needling was performed on 11/7/23; at the time only my abdomen was done due to insufficient numbing (flanks were not treated as intended). Tech made a note that I was not numb during procedure; and I should be "wrap me like a burrito" w/numbing cream for the next visit.My second treatment was on 12/9/23 which extra numbing cream was placed on my abdomen, I was wrapped in clear plastic wrap and placed on a heated table. During the procedure I notice skin discoloration and mentioned it to the tech. She stated it was probably due to this being by 2nd round of treatment. I was numb and could not feel what was happening. The results were ***** to my abdomen. I treated wounds at home and expressed what transpired since my last visit in office at what should have been my next appt on 1/6/24. I was offered a refund by ******* and another women who entered the room to discuss options, which I declined and expressed I just wanted to discontinue service and we agreed no future payments would be expected of me and no future withdrawals would be taken from my account. All parties verbally agreed. I was told I would get a call from finance regarding paperwork to that effect. When I received a call from *********************************** 1/8/24 stating I still owed them funds. I expressed that was not what was discussed nor agreed upon at the office. He them sent me an invoice for $2548.00, reflecting inaccurate information (i.e. Body RF Microneedling; quantity 3, amount $2090) I did not have 3 rounds of microneedling. There are other inaccurate charges on this invoice. I was prescribed a cream which I used my insurance to pick up from the pharmacy. To date Perfect B has withdrawn $866.64 from my account.

  Business Response

  Date: 03/19/2024

  We would like to address, our patient, ************* concerns regarding her Skin Tightening Treatment. When ***** started her treatment she decided to take out a loan from a third party agency to cover the financial responsibility of her treatment which consisted of in clinic visits and homecare. As ***** shared we completed three areas of RF Microneedling 2 Abdomen, 1 Flanks and she took home several products to aid in the efficacy of her treatment. The itemized break down can be found in the file titled Original Receipt.

  
  *********************** claims that we burned her during one of her visits which is just not true. At that visit we performed RF Microneedling on her Abdomen and her Flanks, there was some slight crusting in a small localized area of her Abdomen, but this is an intended body response. The body response was only located on her abdomen, while no noticeable flaking was observed on her flanks. Truthfully RF Microneedling is a medical grade and highly results-oriented treatment to achieve Skin Tightening. We explain in detail what to expect from the treatment, and even provide a Post Treatment Kit to help aid in the recovery after our patients leave the clinic. We have all of our patients sign a Consent form outlining what may happen post-treatment which includes crusting, flaking, and *****. *****s signed and initialed copy can be found in the document RF Microneedling Consent.

  
  When ***** expressed her discontent with the crusting of the skin, we gave her the option to abandon the remainder of the treatment, and ********* we wouldnt charge her for the visits she did not complete. After that visit, we sent her an itemized invoice of what she completed and took home at Perfect B totaling $2548, see Post-Treatment Invoice Email. The purpose of this invoice was so that she could see an itemized breakdown of what was completed and consumed during her time at the clinic. This includes 2 visits of Abdomen RF Microneedling, 1 visit of Flanks RF Microneedling and 4 products. Since ***** is making monthly payments towards a loan payment, we proposed that she covered a fraction of the completed treatment totaling $1516.62.

  
  *********************** has only paid $866.64 of the $5199.74 loan. Since she no longer wants to continue services at Perfect B, we support her in this decision, but we ask that she covers the minimum operating cost and the products she took home. We sent her a Settlement Agreement for her to cover the proposed amount $1516.62 which is just a fraction of what the patient consumed. She has not accepted the proposal, and her only form of resolution is to not make any payment and be absolved completey of her loan. We are willing to refund the unused services, even though it is against our policy as the patient was explicity told at the time of purchase that we do not perform refunds or accept cancellations. ************* acknowledgement to our no cancellation policy can be found in the attached in Services Agreement
  

  
  

  Customer Answer

  Date: 08/15/2024

   
  Complaint: 21399550
  
  I am rejecting this response because: The amount in their response is false please see the original receipt totaling $4,556.78 attached. They present a different amount at every opportunity. To date $866.64 has been withdrawn from my account. I have also attached the second invoice *********************************** sent to me with additional charges that was not on the original receipt. I did not receive 3 sessions of Body RF Microneedling totaling $2090.00. I have also attached pictures of my *****; some areas were deeper than others. the ***** were not superficial or just on the surface.  Additionally, I was offered a refund during my last visit to the office by *************************** and another Manager that was called into the room whom upon seeing my ***** was eager to have this resolved and offered me the refund. They both agreed as a result of me not accepting the refund no future funds would be withdrawn from my account and the paperwork cancelling the terms of the contract would be sent to me. Since management offered a me a refund and agreed to no funds being withdrawn from my account. I do not owe any funds. I would like Perfect B to honor what was agreed to between management and I. 

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/30/2024

  Perfect B has had several conversations with *********************** regarding this case, consistently proposing solutions where she benefits. She has not agreed or presented any counter offer to any of these resolutions aside from threatening lawyers. At this point, it is clear to us that *****s goal has been to not pay for her completed services. She has only paid $866.64 of the loan, but has ran up a bill of over 2.5k. We have worked with her to help her get out of debt for future treatments, but she wants to not pay for treatments already performed which we wont do.

  Ultimately what ***** expects is for Perfect B to pay off her entire loan including all accrued interest and late fees.

  On August 15th, ***** called to come to the clinic and we rearranged our schedule to meet with her. When she showed up, she demanded everyones first and last name. During this meeting, she contacted the financing company of the loan to discuss the situation. We proposed a resolution where we would pay her loan, provided that ***** contribute a small portion of the costs for the services and products she used. We even drafted a Settlement Agreement that was advantageous to her. She refused to any offer we provided and stormed out telling us wed hear from her lawyers.

  At this point, we have exhausted all options. It is difficult to negotiate with someone whos not willing to try to resolve this issue. We remain open to any genuine attempt to resolve this matter fairly. Our goal has always been to find an equitable solution, and we hope that ***** will reconsider her approach.
  

  
  

  Customer Answer

  Date: 09/10/2024

   
  Complaint: 21399550
  I am rejecting this response because: To date I have paid for the treatment received at the Perfect B facility in the amount of $2382.30. There were 4 installments/payments of ****** equaling $866.68 and I remitted $1,516.62 to the finance company Cherry on August 15, 2024. Based on the documents I previously provided, and Perfect B's responses covers the treatment they provided to me. In every interaction I have had with the staff at Perfect B I have been respectful during this painful and stressful ordeal. I am disheartened at their attempt to defame my character with false statements of me storming out of their facility. Perfect B received payment in FULL ($4556.78) from the finance company Cherry. I would like them to return the unused portion of the funds to ******. I have not received anything for free nor am I requesting anything for free. The settlement offer they proposed is invalid the math is incorrect the remaining balance due to the finance company (Cherry) is not $3040.16. Additionally, I have paid for the services received. There is no reason for me to sign that document. A settlement would have been if I did not pay for the service rendered and Perfect B was extending a courtesy. No courtesy has been extended or exhibited from Perfect B, only pain, suffering and aggravation. I would like the remaining unused funds to be returned to the finance company Cherry. I have attached supporting documents including the last payment made. 
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 09/11/2024

  Good afternoon,

  I received a message today from M. CeeCee ************************************** regarding stating complaint: ******** was closed due to a lack of response from me.

  I submitted my reply yesterday 9/11/2024. 

  Kindly reopen and review my rebuttal. 

  Your assistance in this matter is greatly appreciated. 

  Best regards, 

  ***********************

  Customer Answer

  Date: 09/11/2024

  Sorry for the error regarding the date of my response. It should be 9/10/2024

  Good afternoon,
  I received a message today from M. CeeCee ************************************** regarding stating complaint: ******** was closed due to a lack of response from me.
  I submitted my reply yesterday 9/10/2024. 
  Kindly reopen and review my rebuttal. 
  Your assistance in this matter is greatly appreciated. 
  Best regards, 
  ***********************