Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to ongoing issues at Amped Fitness in Doral, *******, that have made my experience as a paying customer highly unsatisfactory and frustrating. Despite being a member in good standing, Ive encountered persistent problems that the staff and management have failed to address.The equipment at this gym is consistently broken or malfunctioning. Treadmills, weight machines, and other vital pieces of workout equipment are often out of order for weeks without repair or even signage to indicate theyre not safe to use. There is clearly a lack of proper and timely maintenance, which poses not only an inconvenience but also a potential safety hazard to members.Furthermore, the staff at this location appear indifferent and untrained. On multiple occasions, *** asked for assistance or reported broken equipment, only to be met with shrugs, dismissive attitudes, or outright inaction. There seems to be no system in place for escalating concerns, and employees take no accountability for ensuring member satisfaction.Amped Fitness advertises itself as a high-quality fitness facility, but the reality at the Doral location is far from that. The neglect of equipment and the unprofessional behavior of the staff show a complete disregard for the health, safety, and satisfaction of its members. I urge the BBB to review this matter and encourage Amped Fitness to uphold basic standards of maintenance and customer service.

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have followed all companys guidelines and they have been double billing my autistic son. When he asked about the bill, they told him he would be refunded. They opened two accounts under his name but only have one signed contract. They also had him sign an additional contract for **. I sent a letter to cancel within 3 days of signing contract (as stated on the contract) and they did not cancel stating that he needed to tell them in person. We personally went to the gym to escalate and they refused to give us any contact information. As it stands they have not canceled nor refunded and we continue to get billed. I had to cancel all credit cards associated with this bill.

• Initial Complaint

  Date:04/25/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 2nd, 2024, I called the front desk to notify them that I am no longer able to go in person to cancel the gym membership. Service representative at the front desk said that if I give my phone number + name in an email with the subject line to cancel a membership, and they can close the account.After sending the email on December 2nd, the account continued to remain open. After calling the location phone number and filling out the contact forms on their web page and not getting a response, I ordered my credit card company to place a stop pay on their gym membership as they continue to charge my account despite me trying to cancel with the steps they provided me. Now in April, after calling the gym membership again to try to close the account, the gym has denied closing the account as there that since the stop pay has been placed. I am ongoing trying to get the account closed, but the gym membership continues to accrue debts that occurred after the initial cancellation request, and after the stop pay.

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 2023, I joined Amped Fitness Doral. The manager at the time ***** essentially bullied me into getting a personal trainer and said I dont have what it takes. I have health issues that make it hard for me to be skinny. He told me I had within three days to cancel the personal training to get a full refund. The following day, I canceled the personal training and gym membership. It took a month for the personal training refund. Months later, I come to find out that they had been charging me still for a gym membership. I tried contacting them and physically going, but I was always told the manager isnt here but I can take a message. Around October, I left a bad review on ****** telling my story. Finally October 23, 2023 at 5:06 PM, an Amped manager named **** called me and confessed to wrongfully charging me all those months. He told me he would refund me the money and offered me a temporary free membership to make up for what they did. I declined the offer. December 2023, ************************* contacted me claiming I owed $113.45. There were back and forth dialogue that I explained I did not owe anything, and eventually they left me alone. After a couple months, they stopped, and I thought the issue resolved. Now they are contacting me again asking for money. I provided evidence to them to dispute the charges and they are now claiming they will report this to my credit and will not dispute the charges.

• Initial Complaint

  Date:09/23/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June I went looking for information to start going to the gym for my illness and Mr. ******** showed me a poster they had and I attached it where it explains that if I went 3 times a week for 12 months I would only pay 450 dollars a year. It turns out that they started charging me 450 dollars, when I went to complain the answer that the guy gave me was that if I had to pay 1900 for the fee. Then I asked him how I could pay the membership because I could not pay that amount and he started laughing and told me that I could not until I paid. He told me if you close the card we will charge you anyway and I have sent and sent emails and they do not answer. When I went the guy never told me that there was a contract and he showed me a paper with the description and a signature that is not mine. I called to report the problem and they told me it was personal and when I went they told me it was by email. I have sent several emails and they only tell me that they are going to investigate and they do not give any solution.and that you only have CXL if you pay the CXL fee.They never gave me a contract to sign and now they say that they do have a signed contract and they never gave me anything to sign. They told me that I would be active until I paid and that the money would continue to accumulate. I want to know what I can do because I cannot pay $5,000 for a gym.

• Initial Complaint

  Date:07/22/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Amped Fitness Team,I have been in contact with Amped Fitness since May 2023 regarding the cancellation of my membership, as well as those of other members within our company. Initially, Amped Fitness did not offer a corporate account, so we were advised to register everyone under a single credit card. We followed this recommendation.When we began the cancellation process, I was instructed to provide a signed letter of cancellation from each member in person, which I did. Despite this, our accounts were not cancelled and were instead sent to ****** and Associates for collections.The interactions with this collection firm have been extremely frustrating. They are consistently rude, unhelpful, and unprofessional. Every time I call for assistance to resolve our accounts post-cancellation, they hang up on me. I also contacted the local Amped Fitness to explain the situation and was informed of a new cancellation form that needs to be completed.I proceeded to complete this new form and sent it in, with tracking confirming that Amped Fitness received the letters. Despite this, we are still being pursued by collections. When I called again today to seek assistance, the associate from the collection firm once again hung up on me. This level of customer service is unacceptable.I would greatly appreciate your immediate assistance in resolving this matter.Thank you for your attention to this issue.Sincerely,***********************

• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a gym membership at Amped Fitness while living in *******. I moved to ************** in July of 2023. I sent in the requested documents and information to cancel and then spoke with the manager at the location on to confirm the cancellation of my membership. I moved and have been charged every month since. I have called countless times and sent multiple emails with no response. Their level of professionalism is nonexistent and they continue to withdraw money from my account even after speaking on the matter home with multiple staff to confirm I canceled. I have emailed after every unforeseen withdrawal and called to speak to management. I was told on multiple occasions they were handling the issue and knew what was happening. They have now withdrawn a higher amount than usual out of my account. I contacted two employees I knew from might time there and there is no attention to the issue whatsoever. It has been made clear that they are well aware I have cancelled and have been attempting to get a refund and I am being ignored and the issue is blatantly being neglected. Hundreds of dollars have been withdrawn from my account and there is nothing I can do other than call and email since I live ******************************************************* to cancel and even received verbal confirmation at the establishment and even was given a quantity of personal Training sessions I had left before the membership was terminated. On my last phone call with them they told me to just email them which I have done numerous times and my response was to fill out a form and mail it in. A form that I filled out back in July in person at their location.

• Initial Complaint

  Date:07/21/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a membership with amped fitness around the mid of February 2023, which was for $***** monthly for the *** program. I was signes up by the manager ***** who informed me abiut the personal training program which i had inquired about so that i may get the foundations to begin my health and fitness journey. I was informed of the rates being around $720 monthly to see the trainer 4 times a week to which i let him know that was way out of my price range and that i would stick to just the membership, to which he spoke to me and stated that he could lower that to $90 monthly if i only did 2 sessions a month and that if that was still out of my range in the future i could cancel, since i made it abundantly clear that my budget would probably not even allow for that but that i would try it since i was informed i could cancel. About 3 months later I let the manager know that the personal training is out of my price range and that while I appreciate the foundation set by my trainer that i couldnt afford it at the time and that i would need to cancel the personal training and just keep the gym membership. The trainer set up an appointment with the manager ***** who is apparently the only one who can cancel the membership and in person. When i made the appointment I was then blindsided when ***** told me that to cancel my personal training of $90.00 monthly on top of the ***** i already pay i would need to pay a cancellation fee of $250.00 which I had not been informed of prior to signing the agreement nor did they show me the cancellation policy while signing the contract and go into detail. Which if i had been informed of i would have not signed due to my budget constraints. I honestly feel so robbed at this point by these predatory business practices. I then put a stop payment today since i was informed by my bank i can report this to the BBB.

• Initial Complaint

  Date:04/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 31 I signed a contract for a training service. I regretted it that same night and returned the next day to cancel. They told me no one was there to cancel and to come back Monday. I went back Monday and they told me that no one can see me without an appointment. So I made one. They gave me Wednesday. I went Wednesday and they told me I was a day too late. They just gave me the runaround so they didnt have to cancel my contract. I have been back and forth with them. Waiting. For other to contact me and so forth. They saw me on the camera that I came both days. I didnt even workout. I only went to cancel. They keep giving excuses to cancel.

• Initial Complaint

  Date:01/31/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Amped Fitness branch is currently scamming its costumers into signing for personal training classes to which they have no knowledge of. While at the counter I was trying to get information about the personal training classes, they made me sign a small screen with no text on it only to then later (while at home) send me a 12 month contract that had my signature on it. Same contract with my card information on file used to charge me my monthly subscription. I was never aware of a contract as they only informed me of a small $35 fee to start that i was willing to pay plus my monthly charge of personal training classes. When you try and speak to a manager there is never anyone available and the person that signs you up (and scamms you) is no longer on sight. Personal is also aware of this as I tried to speak to someone about it, told me they had quit the job because of angry customers coming in to complain. These same "managers" who take commission to sign you in to the personal trainers, also want to charge you $500 to end the contract when you have not even had 1 single class with a PT. This is a shady business and with no corporate office to call, they will also not give you any information of a district manager. Forging a signature onto another document and calling it a contract is not legal. This needs to be stopped.