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Business Profile

Ecommerce

Goja, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/26/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Sigma *******mm 5-6.3 Contemporary DG OS HSM Lens for Nikon and then bought a 3 year warranty. Tracking they tried to leave my Lens in ******** **. I do not live in ******** **. I live in *********** *****. It noted they tried to leave the Lens Package at my front door at 6:41am yesterday morning. My Ring Bell says otherwise. Order Placed: September 24, 2023 Amazon.com order number: ***-5977725-8421006 Order Total: $936.31 Shipped on September 24, 2023 Items Ordered 1 of: Sigma *******mm 5-6.3 Contemporary DG OS HSM Lens for Nikon, SIGMA Sold by: Digital Goja (seller profile) | Product question? Ask Seller Condition: New $889.00 Shipping Address:*************************** ******************************************************************************************************************** Shipping Speed:Rush Shipping Payment information Item(s) Subtotal:$889.00 ************************* Amazon Discount:-$24.05 Free Shipping:-$2.99 -----Total before tax:$864.95 Grand Total:$936.31 Billing address *************************** ***************************************************************************************** **** ending in ****: September 24, 2023:$936.31 3 year warranty Final Details for Order #***-3538820-8205059 Order Placed: September 24, 2023 Amazon.com order number: ***-3538820-8205059 Order Total: $97.41 Shipped on September 24, 2023 Items OrderedPrice 1 of: ASURION 3 Year Camera Accident Protection Plan ($800 - $899.99)Sold by: Asurion, LLC (seller profile)Supplied by: Other Condition: New $89.99 Shipping Address:*************************** ******************************************************************************************************************** Shipping Speed:Standard Shipping Payment information Item(s) Subtotal:$89.99 ************************* -----Total before tax:$89.99 Estimated tax to be collected:$7.42 -----Grand Total:$97.41 Payment Method:**** ending in **** Billing address *************************** ******************************************************************************************************************** Credit Card transactions **** ending in ****: September 24, 2023:$97.41

    Customer Answer

    Date: 09/26/2023

    Where is my Sigma *******mm 5-6.3 Contemporary DG OS HSM Lens for Nikon?

    It was not delivered today like it's noted on the tracking. See photo attached. The package and tracking number on this package is a Stylus Pen.

    That brings me to who stole my Lens?  Where is my Lens? You owe me a lens! Who switched tracking numbers and sent me a Stylus Pen and not my Lens? Someone owes me a Lens or a Refund. 

    Customer Answer

    Date: 09/26/2023

    I tried calling this company. Bogus Phone Number. I tried emailing them. No reply. I had to work with Amazon today as that's who they use to sell their camera equipment. They think someone at their fulfillment center put the wrong sticker on the Stylus Pen and someone else got my Lens today.  You think? As a Lens the size of one's arm does not fit in a small bag that is thrown at **************. Amazon notes they are sending a replacement that should get here by 10pm tomorrow. We shall see. 

    Business Response

    Date: 10/05/2023

    Hello ******,


    As you can see in the attached screenshot,the customer placed an order with the ** *******************, selecting the fulfillment method as "Amazon FBA." They have also requested a replacement order with the ** *******************. According to the below Amazon guidelines,when a customer chooses the fulfillment method "Amazon FBA," they are subject to Amazon's policies, and Amazon is responsible for delivering the inventory to customers.


    Fulfillment method as "Amazon FBA"policy:
    **************************************************************


    FBA Lost and Damaged Inventory Reimbursement Policy "You may be eligible for a full or partial reimbursement for inventory that is either lost or damaged when it is under Amazon's control (damaged by an Amazon partnered carrier, in the fulfillment center, or during delivery to a customer)."


    **************************************************************
    If an item you send to us as part of the Fulfillment by Amazon (FBA) service is lost or damaged at a facility or by a carrier operated by Amazon or on behalf of Amazon, we will replace that item with a new item of the same FNSKU or we will reimburse you for it.

    Due to Amazon's FBA policies, GOJA LLC is not responsible for lost or missing inventory, nor can we track FBA orders. Therefore, we kindly request that you remove any complaint related to Amazon FBA orders 112-5977725-8421006 and 113-8529607-2232227 (replacement).

    At this point, we highly recommend that the customer reaches out once again to Amazons customer support team for assistance, as it seems she did not receive the replacement package either. 

    Thank you very much

    Customer Answer

    Date: 11/15/2023

    This has been resolved by the third party company they use via Amazon. Thanks, 

Goja, LLC is NOT a BBB Accredited Business.

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