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Business Profile

Car Oil

Ultra1Plus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Oil.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Randy W

    Date: 05/04/2025



    Their customer service sucks it's terrible I'm a small motorcycle repair shop in Florida I had ordered from them before and I went to order from them again couldn't get a hold of anybody they wouldn't return my calls I even went on their website in the order wouldn't go through the guy basically told me he couldn't help so I finally got an order to go through and I had to pay full retail price never order from them again their service is terrible you can do better ordering oil from Walmart

    Ultra1Plus

    Date: 05/06/2025

    Dear Mr. *********************** and foremost, we want to thank you for your feedback we take every customer experience seriously, and weve carefully reviewed the details of your order and your concerns.





    After a full investigation, we confirmed that Order #**** was successfully placed on April 26th and delivered by ***** on April 30th. We have documented proof of this delivery, including ***** tracking, confirming the order reached its destination on time.





    We deeply regret the communication issues you experienced and we want to be fully transparent:

    The salesperson you were trying to reach, *****, is no longer with our company due to serious misconduct, including the mishandling of customer funds. This is now a legal matter and is being addressed with our attorneys. Your trust and our integrity are non-negotiable, and we acted decisively to protect both.





    While this situation does not reflect the standards we uphold at Ultra1Plus, we understand that your time and trust were impacted. We are taking your experience as a case study to improve our systems, staffing, and customer response protocols.





    We are proud to serve countless repair shops, fleets, and consumers across the country and our commitment to quality, service, and transparency is stronger than ever.





    If there is anything we can do to make this right or if you need direct assistance in the future, please email me directly at ************************************* I am the CEO and owner of Ultra1Plus).



    Thank you again for your business and for holding us accountable.





    Sincerely,

    Ultra1Plus ************* Team

    Engineered for Excellence. Trusted Everywhere.

Ultra1Plus is NOT a BBB Accredited Business.

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