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Business Profile

Towing Company

AutoWorks Towing & Recovery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 14th 2024 this company towed my vehicle and on the 16th once I finally found out where my vehicle was after one being parked somewhere without my knowledge so it got towed and then when I went to this company they lied to my face and sent me on a wild goose chase to other companies looking for my vehicle and come to find out it was actually there. They lied to gain another night to charge me and oh to add not only the daily cost but they added a lien and me being a mother of two on disability the owner of this company very very rude and unprofessional kept saying sorry can’t help you sorry I can’t do anything to help you. First off he could have. One he wrongfully and illegally had a lien put on my vehicle 2-3 days before they are really supposed to. He told me after five days if the vehicle isn’t picked up they add a lien. I was there on the second day and could have afforded to get my vehicle out but when I literally went the next day after they lied to me it was more than I could afford and I have been trying and doing what I can to get my vehicle out because it’s all I have for transportation for my kids and myself and I am disabled and haven’t been able to goto any appointments because of this and the way I was treated and lied to and they couldn’t work with me. These people were rude and one gentleman came out swearing. We got it all on video. Very unprofessional and he’s the one who told me the day before my vehicle wasn’t there. The owner wouldn’t tell me his name except his first name is Josh. Very very unprofessional and rude. They run a shady business.

  • Initial Complaint

    Date:05/08/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My fathers truck was towed out of our driveway on May 6th at 12:15 am. The truck was not in the road nor behind on any payments. The business has posted a disconnected number for contact and once we found out through the Sheriff’s office who had the truck. The business could not or would not provide pictures of why it was towed. Owner of the company said “you can pay the fine or you can take me to court and I will keep the truck until the court orders me to release the truck.”

  • Initial Complaint

    Date:03/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    TOW TRUCK TOWED MY VEHICLE AT 12:30 ON FRIDAY 17TH OF MARCH 2023. THE TOW TOOK APPROX 3-5 MIN. I CALLED THE TOW COMPANY AT 6:00 AM AS MY GUEST WAS TO LEAVE AND CAME OUT AND SAW THE CAR WAS GONE. IT WAS OUR FAULT THE TAG WAS NOT IN THE WINDOW. THIS WAS NOT THE PROBLEM. THEY WOULD NOT ALLOW US TO GET THE CAR UNTIL IT WAS 8 WHEN THEY OPEN. FLORIDA LAW SAYS AN HOUR WITHIN THE CALL THEY HAVE TO PERMIT ME TO GET MY CAR. WHEN WE ARRIVE, THE CHARGE WAS $398. OUR HOA SAID THE CHARGE WAS $175. BUT THEY DID NOT CHARGE ME THIS. THE CAR WAS THERE ONLY A FEW HOURS. THEY CHARGED ME AN ADDITIONAL $120 LABOR. I CALLED ANOTHER TOW COMPANY CALLED DESTIN TOWING. THEY SAID IT ILLEGAL TO CHARGE ME THIS LABOR. WHEN I CALLED AUTOWORKS THEY SAID IT TOOK "ADDITIONAL EQUIP " TO TOW THE CAR. HOWEVER, THEY TOLD MY HOA CONTACT THAT THEY TOWED ME OUT OF THE 9 THAT COULD HAVE BEEN TOWED BC IT WAS THE EASIEST TO GET. ON THE VIDEO THEY TOOK APPROX 3-5 MIN TO TOW THE VEHICLE. IN ADDITION, THEY CHARGED ME $75 FOR A FULL DAY OF STORAGE. THEY TOOK THE CAR AT 12:30 AM AND I PICKED UP PROMPTLY AT 8AM . THEY ADDITIONALLY WANTED ONLY CASH. SO MY FINAL TOW COST WAS $398. I TRIED TO CALL THE OWNER WHO WAS LESS THAT WILLING TO WORK WITH ME ON THE COST. ALSO, MY HOA AT HENDERSON BEACH VILLAS HAS ON FILE $175 TO TOW. THEY HAVE TO STICK TO THE AMOUNT THEY ISSUE. THEY ARE LOCATED LESS THAN 10 MILES FROM MY BUILDING.

    I WAS IN BETWEEN MGT COMPANIES. MY SON WAS TOLD TO HANG A TAG. NOTHING WAS PROVIDED TO HIM WHICH IS THE FAULT OF THE NEW COMPANY JUST HAVING HAD TAKEN POSSESSION OF MY UNIT THE WEEK PRIOR. I THINK THEY ASSUMED BC IT WAS MY FAMILY STAYING THAT IF I STAYED IN MY SPOT IT WAS OK.

    I TAKE RESPONSIBILITY FOR MY $175. IT IS THE OVERCHARGE I HAVE AN ISSUE WITH BC THEY DID NOT POST THIS WITH THE HOA OR ALLOW ME ACCESS TO MY CAR WITHIN THE HOUR THEY WERE SUPPOSED TO.

    I HAVE PROVIDED A COPY OF THE HOA DOC PROVIDED BY THE TOW COMPANY. NOT ONE PERSON AUTHORIZED THIS TOW ON THIS LIST. IN ADDITION I HAVE A RECEIPT THAT IT IS NOT ALLOWING ME TO UPLOAD OF WHAT I PAID. IN ADDITION FL LAW STATES THE HOA SHOULD HAVE THE PRICE THEY WILL CHARGE - WHICH IS VERBAL TO MY PRESIDENT OF THE HOA BUDDY HIMMEL, OF $175. THE PRICE ON THE CONTRACT SHOULD MATCH SIGNAGE AT THE TOW LOCATION WHICH IS NOT HAPPENING. THEY ARE BREAKING SEVERAL LAWS. PLS READ FL LAW STATUTE 715.07 NO 6. AND NO 9 WHICH STATES I SHOULD BE ABLE TO ACCESS AND RETRIEVE MY VEHICLE WITHIN AN HOUR. PLS LET ME KNOW HOW I CAN EMAIL YOU RING VIDEO FOOTAGE AND THE RECEIPT.

AutoWorks Towing & Recovery is NOT a BBB Accredited Business.

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