Business ProfileforThe Henderson Beach Resort & Spa

My husband and I stayed at this resort for a night back in February. The resort itself was nice enough though the service lacked (no body greeting anyone, we had to ask if we should seat ourselves at the restaurant, the two staff spent the majority of time talking behind the bar) and the grounds are nice. With that being said, I will never, ever suggest or recommend that anyone stay here. Upon check out, we had charges on our bill that shouldn’t have been there. When I asked for clarification, I was told that the charges were for room service. I advised that neither my husband or I ever ordered room service - we had a meal at the restaurant that was and should have been charged to our room, but we ate dinner outside of the hotel. At no point did we order room service via phone, at the front desk, etc. The man at the front desk spent about 15-20 minutes looking for a copy of the room service bill/receipt. When one could not be found, he took my contact information and advised he would reach out, as there was no trace of what may or may not have been ordered. It has been 3 months and we still have not been refunded or even advised on what this charge was for. I have reached out several times and have not received a single response. I would very, very much recommend staying elsewhere, as this hotel seems to have no problem charging its guests at the card on file for services not requested/provided and makes no effort to correct the mistake once it’s addressed. I would hope that this isn’t common practice, but the lack of response on their end when they could not provide a receipt or breakdown of what that charge was for leads me to believe that this is a common practice for them to make additional revenue, hoping guests will forget so the hotel can pocket the charge. In my opinion, this is a sleazy and unprofessional business practice and I would highly recommend taking your business (and your credit card) elsewhere to avoid fraudulent and unverified charges.